Black Box iCompel ICOMP-ICC User Manual page 154

10. Troubleshooting
Task
If you are using a crossover cable, your PC must not
be configured to work through a proxy.
Reboot the iCC and the PC.
During the iCC boot sequence, press the ESC key
and look for an OK message (in green) for the eth0
parameter.
During the iCC boot sequence, press the ESC key
and look for the IP address on the screen.
The iCC must have completed its boot sequence.
The green LEDs on all applicable network sockets
should be on or flashing.
You should know the IP address of your PC.
Make sure that the IP addresses of the iCC and PC
are in the same sub-net.
You should try to ping the iCC from the PC. (Some
networks do not allow pings.)
You should be able to access the iCC with your
browser.
Make sure your browser is not showing a cached
version of the iCC home page.
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In Internet Explorer, select Tools > Internet Options > Connections. Click
the button and clear the Use a proxy server for your LAN
box.
In Firefox, select Tools > Options > Advanced. On the Network tab, click
the button and select No Proxy.
If you see a [Fail] message (in red) for the eth0 parameter this usually
means that the iCC has found nothing to connect with at the other end of the
cable.
A No Cable message means that the cable is missing or faulty or that there
is another device on the network with the same IP address. The address
169.254.1.1 either means that DHCP could not be found or you are using a
crossover cable.
The screen connected to the iCC should be showing the localhost
login: prompt.
If applicable, check the green light (if present) is lit on the socket that the
network cable plugs into on your PC, on the iCC, and any hubs or routers in
the path from the PC to the iCC.
To find the IP address of a Windows PC, click Start > Run. Enter cmd and
click the button. Enter ipconfig and press the Enter key.
Your PC displays its IP address.
You may need to consult your network administrator for further advice.
On a Windows PC click Start > Run. Enter cmd and click the
button. Enter ping followed by a space and then the IP address of the iCC.
Press the Enter key. After a few seconds you should see a message that
includes the phrase (0% loss). The yellow LED on the network socket of
the iCC should flash during the ping.
In the address bar of your browser, enter the IP address of the iCC and click
the Enter key. When prompted, enter the username and password for the
iCC. The home page of the iCC should appear in the browser.
In Internet Explorer, click File and select Work offline. Also, select Tools >
Internet Options and click the
panel then press F5.
button in the Browsing History