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10. Troubleshooting
Your iCC requires little maintenance.
From time to time, Black Box Network Services may release software updates for your iCC. To make sure you keep your iCC
up to date, you can set it to receive and install those updates automatically (see
The following topics provide more information about iCC maintenance and problem solving procedures:
Backing Up Your iCC
– Creating and restoring a backup of your media files and iCC settings.
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Reboot System
– Manually rebooting the iCC.
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Support Snap
Shot– Creating a collection of log and device data for support purposes.
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Connection Troubleshooter
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10.1 Support Snap Shot
If you have a problem with your iCC, your support representative may ask you to create a Support Snap Shot. A support
snap shot consists of a detailed collection of iCC logs and device setting data.
You can access the Support Snap Shot page from the Setup > Maintenance & Troubleshooting menu
Click the
asked to do so.
The Extras tab includes further diagnostic tools that you may be asked to use by the support representative to help diagnose
and resolve problems with your iCC.
10.2 Connection Troubleshooter
If you are having difficulties connecting to your iCC, work through the tasks in the following table:
Task
There must be network cables connecting the iCC to
your PC.
If you are using a laptop. connect it to mains power.
If you are using a crossover cable, turn off any
wireless networking.
– Following a sequence of tasks to track down and correct connection problems.
button and follow the on-screen instructions to create the support snap shot, if you are
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Use either a network cable connecting your PC to your LAN and one
connecting the iCC to the LAN, or a crossover cable connecting your PC
directly to the iCC. Make absolutely sure that you are using a crossover
cable.
If your laptop is running on battery power, and the battery is low, the
networking circuits may have been shut down. You may need to reboot your
laptop and the iCC.
Your laptop may have a switch to turn wireless networking on and off.
Otherwise, look for an icon on your desktop or in your Control Panel (for
Windows PCs).
iCOMPEL Content Commander User Guide
Software Update
for more details).
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