Maintaining An Eclipse-32 Matrix; Recommended Spare Parts; Dual, Independent Power Supplies; Technical Support - ClearCom ECLIPSE-32 MATRIX Instruction Manual

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You can reach Clear-Com's
customer service
department 24 hours a day,
7 days a week, at
(510)496-6666. You can
email the department at the
support addresses listed on
our Web site at
www.clearcom.com.
E C L I P S E - 3 2 M A T R I X I N S T R U C T I O N M A N U A L
MAINTAINING AN ECLIPSE-32
MATRIX
Clear-Com's customer service department will consult on the telephone about
repair problems. You can also send equipment to the department for repair. You
can reach the customer service department 24 hours a day, 7 days a week, at
(510) 496-6666. You can email the department at the support email addresses
listed on our Web site at www.clearcom.com.

RECOMMENDED SPARE PARTS

To facilitate quick repair of the system with minimum downtime, Clear-Com
recommends keeping the following spare system components in good working
condition at all times:
• One of each type of intercom station in the system
• One of each type of interface in the system
Due to the complexity of the system, field service generally should be limited to
isolating the specific component of the system with the problem.

DUAL, INDEPENDENT POWER SUPPLIES

The Eclipse-32 matrix includes two internal power supply units. One power
supply unit can power an entire matrix; the second unit provides a backup in case
of an equipment failure.
In addition, the two supplies have separate IEC connectors to AC mains power,
and are designed for completely automatic and transparent changeover between
supplies in the event of a power failure on one of the AC branches.

TECHNICAL SUPPORT

To ensure complete and timely support to its customers, VGC maintains
Technical Service Centers (TSC) staffed by qualified technical personnel. A
Technical Service Center is staffed to respond to all technical inquiries and to
troubleshoot technical problems regarding all products supplied by VGC. A TSC
is fully available to VGC's customers during the full course of their warranty period.
Instructions for reaching our Technical Service Centers are given below.
For technical support from Europe, the Middle East, and Africa
Call: +49 40 66 88 40 40 Monday through Friday 09:00 – 17:00 (GMT)
+49 40 66 88 40 41 24hrs, any day (But you must have your PIN number
ready.)
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