Matters To Check Before Reporting Disorder - Samsung SR8980 User Manual

MATTERS TO CHECK BEFORE REPORTING DISORDER

Please check the following matters before you call our Service Center because of a product disorder.
Matters to Check
• I have installed the Samsung Smart Home App,
but, the Robot Vacuum fails to be connected.
• I fail to log into the Samsung Account.
• There appears a message saying there is a
failure during Easy-Setup.
• The products do not work even though the
smart phone is normally connected to the
Robot Vacuum.
• The functions of the Samsung Smart Home
App do not work.
• The Samsung Smart Robot Vacuum App fails
to get started.
52_ Samsung Smart Home App
Measure to Take
• You can use the product after connecting the
wireless router and the Robot Vacuum through
Easy-Setup according to the procedure.
• Check your ID and password on the screen of
the Samsung Account.
• You may have failed temporarily due to the
distance from the wireless router or other
obstacles.
Please try again after a while.
• Turn off the Samsung Smart Home App and
then run it again, or disconnect the smart phone
from the wireless router and then connect it
again.
Or turn off the power supply of the Robot
Vacuum, turn it on, wait for a minute or longer,
and then run the Smart Home App again.
• Check if the remote control blocking function of
the Robot Vacuum is set.
(If the WiFi LED is turned off, the remote control
is blocked.)
• Check if the Robot Vacuum is connected to the
wireless router.
(If the WiFi LED is turned off, the remote control
is blocked.)