Western Digital ShareSpace User Manual page 102

I received a banner warning message, email alert, or pop-up screen indicating that a volume has
failed.
Do the following:
1. Verify hard drive status in the Disk Manager submenu. See "Disk Manager" on
page 53. If the status of any drive is "Failed," visit WD Technical Support at
support.wdc.com
instructions on obtaining a replacement drive.
2. If Disk Manager does not indicate that a hard drive has failed, power cycle the
device.
3. If the volume that failed is a new volume, try rebuilding the RAID array. See
"Manage RAID" on page 57 for details. If this does not resolve the problem, visit
WD Technical Support at
article 2569 for detailed instructions on obtaining a replacement drive.
My router has failed or is not available. How do I access my data in the device?
Do the following:
1. Connect the device directly to the computer's Ethernet port.
2. See "Mapping a Network Drive" on page 14 for instructions on how to access
data in the device.
I received the message "iTunes server cannot find the path to /Public/Shared Music" or am having
problems sharing photos or video
The iTunes server service requires the presence of the '/Public/Shared Music' share
folder. Do not rename or delete Shared Music if you want to use the iTunes server.
You must recreate or rename the '/Public/Shared Music' share if it has been deleted
or renamed. Renaming or deleting any of the default shares (Shared Music, Shared
Photos, or Shared Videos) could result in file sharing disruption.
and search the knowledge base article 2569 for detailed
support.wdc.com and search the knowledge base
TROUBLESHOOTING - 97
WD SHARESPACE
USER MANUAL