Western Digital Sentinel DX4200 Maintenance Manual
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Western Digital Sentinel DX4200 Maintenance Manual

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WD Sentinel DX4200
™
Storage Server
Administrator and Maintenance Guide

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Summary of Contents for Western Digital Sentinel DX4200

  • Page 1 WD Sentinel DX4200 ™ Storage Server Administrator and Maintenance Guide...

  • Page 2: Wd® Service And Support

    Registration page on the user interface or online at http://register.wd.com. WD Guardian Services When you need a little help from an expert, we’ll take care of you! WD Guardian Services offers flexible, affordable and hassle-free technical support and extended warranty plans with a variety of benefits.

  • Page 3: Table Of Contents

    WD® Service and Support....... . ii WD Guardian Services ........ii Important User Information .
  • Page 4 Adding a Boot Drive ........52 WD Sentinel DX4200 Administrator Reference Sheet ... 53 Index .

  • Page 5: Important User Information

     Ensure that you keep the door lock keys that come with your WD Sentinel device in a safe place.  Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: When the power cord or plug is damaged or frayed.

  • Page 6: Handling Precautions

    Do not use this product as a portable drive. Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device. ...

  • Page 7: Product Overview

    WD Sentinel DX4200 has multiple layers of security. Beginning with physical security, the WD Sentinel DX4200 has a bezel lock to prevent hard drives from being removed from the system. It also includes a Kensington-style lock slot to secure the DX4200 to a desk. Upon power up, the BIOS creates a secure UEFI boot environment.
  • Page 8 This allows businesses to save deployment time, as there is no need to install from a DVD or search for any specialized drivers to install online. The WD Sentinel DX4200 comes with the option to add a second boot drive with RAID 1 data redundancy.

  • Page 9: Package Contents

    PRODUCT OVERVIEW Package Contents  WD Sentinel Storage Server  1 RJ-45 Ethernet cable  1 -1.8 meter power adaptors with cord  2 door lock keys  Basic Installation Guide WD Sentinel DX4200 1.8 meter power cord and Ethernet cable...

  • Page 10: System Requirements And Compatibility Information

    • Netherlands: www.shopwd.eu www.wdstore.eu • Rest of EU Countries: All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048. System Requirements and Compatibility Information Requirement...

  • Page 11: Technical Specifications

    Supported protocols CIFS/SMB, NFS, HTTP, HTTPS, WebDAV Internal hard drives 4 WD 3.5-inch SATA Best in Class hard drives Pioneered by WD, this feature prevents drive fallout caused by the extended hard drive error-recovery processes common to desktop drives. Approved Drive Models For a complete list of approved drive models, search for Answer ID 9443 in the WD Knowledge Base at http://support.wd.com.

  • Page 12: Product Views

    Solid RED indicates drive fault (Drive must be replaced) Operating System Windows Storage Server 2012 R2 Workgroup Product Views Front View LCD Display Scroll buttons Power / Status LED Power button Status LEDs Drive Door Drive Door Lock WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 13: Back View

    PRODUCT OVERVIEW Back View External DC In External DC In Power port Power port USB 3.0 ports Recovery button Gigabit Ethernet ports VGA port 1 & 2 System ® Kensington Security Slot WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 14: Indicators

    For drive security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Visit for more information. http://www.kensington.com/ LEDs The LEDs on the WD Sentinel device identify the status of the unit. Color State Description Power LED ---- WD Sentinel server is currently inactive.

  • Page 15: Where To Find Help

    Where to Find Help This manual provides step-by-step instructions and other important information regarding your WD product. It is meant for the person serving as the administrator of the WD Sentinel DX4200 device. You can download translated versions and updates to this manual from http://products.wd.com/updates.

  • Page 16: Connecting The Server And Getting Started

    Administrator Responsibilities At a high level, the Administrator performs the setup and routine management tasks on the WD Sentinel server. This person also holds the Administrator password for your WD Sentinel server. The table below provides a view into some of the Administrator’s tasks:...

  • Page 17: Connecting The Wd Sentinel Server To Your Network

    CONNECTING THE SERVER AND GETTING STARTED Connecting the WD Sentinel Server to Your Network Use the following steps to physically connect your WD Sentinel DX4200 server to your network. Connect your monitor to the VGA port on the rear of your WD Sentinel server.

  • Page 18: Setting Up Your Wd Sentinel Server (One Time Only)

    CONNECTING THE SERVER AND GETTING STARTED Setting up your WD Sentinel Server (one time only) Your WD Sentinel server is now ready to be configured. This section describes how to use the one time setup wizard to configure your server for first use.
  • Page 19 You will use this user name and password later to connect to your WD Sentinel device to access the Administrator Dashboard. WARNING! If you forget the Administrator password, it may not be possible to recover it, and you could potentially lose all of your data.
  • Page 20 From E-mail Address: Enter the address from which the email will be sent. (e.g. server@contasa.com). c. Select one of the following options: Use WD SMTP Server: Select this option to use the WD SMTP server for email. Use My SMTP Server: Select this option to use your own SMTP server for email, then complete the following fields: •...
  • Page 21 The Software update Status screen displays the progress of your update. When the update is finished, the following screen displays. Click Launch Server Manager to begin configuring your WD Sentinel device using Storage Spaces. The Server Manager displays. Follow the steps outlined by in the...

  • Page 22: Managing The Wd Sentinel Server

    Shutting Down and Rebooting the Server This chapter assumes you have followed the Administrator's Basic Install Guide to initialize the WD Sentinel server or have followed the steps outlined in “Connecting the Server and Getting Started” on page 12. Important: As a best practice, perform the tasks outlined in this guide on a client computer using Remote Desktop, not directly from the WD Sentinel server.

  • Page 23: Navigation Bar

    The WD StorCentral Home page displays: Alerts icon WD StorCentral Navigation pane Navigation Bar The Navigation Bar allows you to access the features available within WD StorCentral. Navigation Task Description Home The Home page provides at-a-glance information about your WD Sentinel device.

  • Page 24: System Capacity

    MANAGING THE WD SENTINEL SERVER Home The Home page provides at-a-glance data designed to give you the information you need to manage your device. System Capacity The System Capacity area provides the amount of allocated and unallocated capacity on your device. Allocated capacity displays in green; unallocated capacity displays in gray.

  • Page 25: System Alerts

    MANAGING THE WD SENTINEL SERVER System Alerts The System Alerts area identifies the number of system messages currently active on your device. There are 3 types of system alerts:  Critical: Critical alerts are sent when an error or a problem occurs with your device, usually a system failure.

  • Page 26: Domain Information

    MANAGING THE WD SENTINEL SERVER Domain Information The Domain Information for your device displays in this area. This includes the server name and the domain name. To view Domain details:  Click the magnifying glass in the right corner of the Domain area. The System Properties dialog displays.

  • Page 27: Health Page

    MANAGING THE WD SENTINEL SERVER Health Page The Health page allows you to monitor the temperature of the boot drive, storage drives and CPU, identifies power supply activity, and indicates the speed of the fan. The Health page is divided into two areas: System and Power Supply. To open the Health Page, click the Health tab on the Navigation bar.

  • Page 28: Power Supply

    The Storage page allows you to:  Manage the data drives through the Server Manager application.  Buy replacement storage from the WD Store.  View the hard drive properties and health. To open the Storage Page, click Storage on the Navigation bar.
  • Page 29 Help. Accessing Server Manager:  On the Storage page, click Manage Storage. The Buy button allow quick access to the WD Store where you can access drives that are compatible with your device. Accessing the WD Store:  On the Storage page, click Buy.
  • Page 30 The message text displays in red. WARNING! WD is not responsible for data loss due to the use of unsupported drives. • Status: The status of a drive may be:...
  • Page 31 To open the Settings Page, click Settings on the Navigation bar. Product Registration The Product Registration area allows you to register your device with WD. Registering your device allows you to get the latest updates and special offers. To register your device: On the Settings page, click Register.

  • Page 32: Software Updates

    In the Automatic Updates area, click Enable automatic updates. Select the day and time you want the WD Sentinel server to check for updates every week, and if an update is available, install it. (Example: every Sunday at 3:00 AM) ...
  • Page 33 From E-mail Address: Enter the address from which the email will be sent. (e.g. server@contasa.com). c. Select one of the following options: Use WD SMTP Server: Select this option to use the WD SMTP server for email. Use My SMTP Server: Select this option to use your own SMTP server for email, then complete the following fields: •...
  • Page 34 Complete the online form and click Submit Question. A diagnostic report of the WD Sentinel server automatically attaches to the form. Your request is added to the WD Support queue and assigned a confirmation number. You will receive an email from WD Support regarding your question.

  • Page 35: Shutting Down And Rebooting The Server

    It is very important that the WD Sentinel server be shut down or restarted in a clean and graceful manner through the Windows Settings function.

  • Page 36: Managing Storage On The Wd Sentinel Server

    To recover from a failed drive: Replace the drive (the one with the red LED over the drive) with an approved drive for the WD Sentinel server (See “To view a list of compatible drives for your device:” on page 30.)

  • Page 37: Best Practices

    Setting up the WD Sentinel Server Using the WD Sentinel Server Efficiently Replacing Drives Shutting Down The following practices help you use the WD Sentinel server and protect your data efficiently and safely. Setting up the WD Sentinel Server ...

  • Page 38: Shutting Down

    Unclean shutdowns are hard on your system. To assure that the unit always experiences clean shutdowns and the best data integrity, use an Uninterruptible Power Supply (UPS).  To avoid possible corruption, do not unplug the power from the unit while it is running. WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 39: Troubleshooting

    Make sure the power cord is connected correctly. Make sure that the wall outlet has power. Test it by plugging in another device. Confirm the network cable is properly connected to the WD Sentinel server and the network switch or router.
  • Page 40 One of the operating system (OS) Replace the identified boot drive. Degraded drives has failed. The system will • Access WD StorCentral (See “WD operate but in a degraded state. StorCentral” on page 18). • Click Storage on the navigation bar.
  • Page 41 The inserted drive is not compatible Replace the inserted drive with an with the device. approved drive. For a complete list of approved drive models, search for Answer ID 9443 in the WD Knowledge Base at http://support.wd.com. Invalid Drive The new drive capacity is either...

  • Page 42: Regulatory And Warranty Information

     Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void the user's authority to operate this equipment. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

  • Page 43: Safety Compliance

    Class B Device 1 Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas. Korean KCC certification ID: MSIP-REM-WDT-D8C « » , 140573, +7 495 223 6008 local.declarant@gmail.com (Manufacturing date marked on the equipment.) VCCI Statement WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 44: Limited Warranty

    Environmental Compliance (China) Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at http://support.wd.com...
  • Page 45 Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you.

  • Page 46: Appendix

    APPENDIX Appendix Hardware Replacement Procedures WD Sentinel DX4200 Administrator Reference Sheet Hardware Replacement Procedures Before You Begin Replacing a Hard Drive Removing the Unit Cover Replacing the SODIMM Memory Module Adding a Boot Drive This chapter provides the steps necessary to replace the following components designed for replacement for the WD Sentinel DX4200.

  • Page 47: Replacing A Hard Drive

    APPENDIX Replacing a Hard Drive It is simple to replace a drive in your WD Sentinel server. First, make sure to go to the WD Store to purchase a compatible replacement drive. For a complete list of approved drive models, search for Answer ID 9443 in the WD Knowledge Base at http://support.wd.com.
  • Page 48  Replacement hard drive Replacing a Hard Drive Use the following steps to replace a drive in your WD Sentinel server. Unlock and open the drive door (Figure 1). Figure 1. Open drive door For a failed drive, verify that the LED for the failed drive is solid red.
  • Page 49 Close and lock the door on the front of the server, making sure it snaps shut. Follow the steps outlined by in the Microsoft Storage Server Online Help to configure and setup your new data drive. WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 50: Replacing A Server Fan

    When a fan requires replacement, you will receive an email Alert indicating that there is a problem with the WD Sentinel server fan. The fan in the WD Sentinel server are “cold swappable.” This means that the WD Sentinel server must be shut down prior to your fan replacement. To shut down your WD Sentinel server, follow the steps outline in “Shutting Down and Rebooting the Server”...
  • Page 51 Do not over-tighten the mounting screws. Reconnect all of the cables for the device. Restart the server. Important: Do not disassemble the fan. Return the entire assembly intact to WD, if instructed to do so. WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...

  • Page 52: Removing The Unit Cover

    APPENDIX Removing the Unit Cover Use the following steps remove the cover on the WD Sentinel DX4200 device. These steps are necessary to replace certain internal parts. Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device.

  • Page 53: Replacing The Sodimm Memory Module

    The SODIMM memory module in the WD Sentinel server is “cold swappable.” This means that the WD Sentinel server must be shut down prior to your module replacement. To shut down your WD Sentinel server, follow the steps outline in “Shutting Down and Rebooting the Server”...
  • Page 54 Note: This unit uses For a list of valid memory configurations, search for Answer ID 9999 in the WD Knowledge Base at http://support.wd.com. Figure 8. Replace 4PL-SODIMM module WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE...
  • Page 55 Once the 2PL-SODIMM module has been added or updated, replace the PCBA back on the WD Sentinel device, ensuring that the cables are again attached to the assembly and that the PCBA is properly seated. Replace and tighten the six (6) screws holding the PCBA in place.

  • Page 56: Adding A Boot Drive

    The boot drive in the WD Sentinel DS5100 server are “cold swappable.” This means that the WD Sentinel server must be shut down prior to adding a boot drive. To shut down your WD Sentinel server, follow the steps outline in “Shutting Down and Rebooting the Server” on page 31.

  • Page 57: Wd Sentinel Dx4200 Administrator Reference Sheet

    Provided below is a reference sheet that allows you to keep all of the useful information associated with your WD Sentinel DX4200 server in one location. Enter the information identified below and keep this checklist in a safe location for future reference.

  • Page 58: Index

    WD software KC Notice 39 Kensington security slot 10 best practices key features 3 replacing drives 33 setting up WD Sentinel DX4200 33 LCD Messages 35 shutting down 34 LED indications 10 using efficiently 33 Drive LEDs 10...
  • Page 59 31 package contents 5 software updates 28 setting up 14 WD 28 shutting down 31 specifications 7 WD Sentinel DX4200 Administrator Refer- storage ence Sheet 53 managing 32 WD Service 40 Storage Spaces 32 WD software...
  • Page 60 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.

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