Related Manuals for Mocet IP3022
Summary of Contents for Mocet IP3022
- Page 1 IP3022 SOHO IP Deskphone User Guide Copyright © 2014. All Rights Reserved. Ver: 2.0 D/C: 103-1225...
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Page 2: Fcc Statement
MOCET IP3022 SOHO IP Deskphone User Guide FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. - Page 3 MOCET IP3022 SOHO IP Deskphone User Guide Do not expose the IP Phone to Fire, direct sunlight or excessive heat. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water.
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Page 4: Table Of Contents
MOCET IP3022 SOHO IP Deskphone User Guide Table of Content About this Guide ................... 7 1. Introduction ..................... 9 1.1. Phone Features and Specifications ............10 1.2. Requirements .....................10 1.3. Installation and Setup ................10 1.3.1. Attaching the Stand to the Phone ............11... - Page 5 MOCET IP3022 SOHO IP Deskphone User Guide 2.4.2. Editing Contacts ..................29 2.4.3. Deleting Contacts ................29 2.4.4. Managing Blacklist ................30 2.4.5. Managing Speed Dial List ..............30 2.4.6. Placing a Call to a Contact ..............31 2.5. Managing Call Logs ...................31 2.6. Locking Your Phone Keypad..............32 2.7.
- Page 6 MOCET IP3022 SOHO IP Deskphone User Guide 3. Using Basic Features ................44 3.1. Common Terms ..................44 3.1.1. Lines .....................44 3.1.2. Calls ......................44 3.1.3. Registration ..................45 3.1.4. Caller ID ....................45 3.2. Installing Your IP Phone ................45 3.3. Configuring Your IP Phone for Service ............46 3.4.
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Page 7: About This Guide
MOCET IP3022 SOHO IP Deskphone User Guide 7. Glossary ....................62 7.1. Acronyms....................62 7.2. Terminology....................63 About this Guide Page... - Page 8 MOCET IP3022 SOHO IP Deskphone User Guide This guide explains how to use the basic features of your new IP3022 SOHO IP phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.
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Page 9: Introduction
MOCET IP3022 SOHO IP Deskphone User Guide 1. Introduction The MOCET IP3022 SOHO IP Deskphone is an easy-to-use high quality desk phone with many advanced features including support for secure calling with trusted layer security (TLS) and Secure Real-time Transport Protocol (SRTP), a built-in IP Security (IPSEC) virtual private network (VPN) client, and instant messaging capabilities. -
Page 10: Phone Features And Specifications
MOCET IP3022 SOHO IP Deskphone User Guide 1.1. Phone Features and Specifications Complete VoIP and networking protocol support Rich supplementary call services and phone features 3 SIP Lines with 6 call appearances Graphic 128x64 pixels LCD display with backlight ... -
Page 11: Attaching The Stand To The Phone
MOCET IP3022 SOHO IP Deskphone User Guide 1.3.1. Attaching the Stand to the Phone After unpacking the box, attach the stand to the phone first. Below this paragraph we illustrate an example below of 49° angle installation with the stand. There are two sets of “bolt”... -
Page 12: Installation Combination Table
MOCET IP3022 SOHO IP Deskphone User Guide Step : Place the main body of the phone face down in your lap or a firm sofa. Step : Slide the “A” bolt out of the notch hole. 1.3.3. Installation Combination Table... -
Page 13: Connect The Handset To The Phone
Ethernet port on the phone. Do not use other power adapters. Use only the MOCET IP3022 Power CAUTION Adapter with your IP3022 IP Phone. Adapters for other devices may damage IP3022 IP Phone. -
Page 14: Appearance And Function Description
The wall mount accessory is available separately. The figure below illustrates the front view of the IP3022 SOHO IP Deskphone. With the point numbers, you can find its name and a simple description of specified part in the following table. - Page 15 MOCET IP3022 SOHO IP Deskphone User Guide Part Name Description The hanger can be pulled; it is reversed for wall-mount Hanger installation. Speaker For ring and hands-free talking. Under the cradle, a hook switch is used for handset Hook switch &...
- Page 16 MOCET IP3022 SOHO IP Deskphone User Guide The message LED. Steady “blue” means the phone is booting or Message LED upgrading. The LCD screen is used for displaying phone’s LCD Display settings, phone number, call status and so forth. Soft keys displayed on the LCD are used for item selection or control.
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Page 17: Port Functions
MOCET IP3022 SOHO IP Deskphone User Guide The Hold key is used to place the active call on hold. Hold key The Transfer key is used to transfer a call to another phone. Transfer key The Redial key is used to enter Dialed Record list. - Page 18 RJ-45 Jack 100/10Mbps Ethernet port for connecting to a PC Port computer. If a power source from adaptor is required, the adapter is plugged in here. Please order the IP3022 power adapter Power DC Jack separately from MOCET. SATA interface for attaching the Extended Dial Module (IP- EDM) accessory.
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Page 19: Led Functions
MOCET IP3022 SOHO IP Deskphone User Guide 1.6. LED Functions The following table describes all functions of the LED indicators. Color Status Description No new voice message(s). Steady Phone is booting or upgrading. Message LED Blue New voice message(s) indication. -
Page 20: Lcd Screen Indicators
MOCET IP3022 SOHO IP Deskphone User Guide Feature is set “OFF-Inactive”. Orange Steady Feature is set to “ON – Active”. The monitored phone number is Steady busy (BLF mode). Programmable LED The monitored phone number has Flashing fast incoming call. (BLF mode) -
Page 21: Phone Status Icons
The phone is on “Headset” mode. The phone is on “Mute”. The IP3022 can be connected with up 2 IP-EDMX modules. Each IP-EDMX can provide 24 programmable keys. To use over 8 defult programmable keys that IP3022 phone supports, you can expand them with IP-EDMX(s). -
Page 22: Getting Started
Press this key You can navigate through the menu with the navigation keys. The following sections will describe how you can setup your IP3022 phone through this menu. If you require additional information or assistance with your new phone, contact your system administrator. -
Page 23: Lcd Contrast
MOCET IP3022 SOHO IP Deskphone User Guide 2. Select Settings > Basic Settings > Volume Setting. And select which device volume you want to set. 3. Select from Ring Volume, Handset Speaker, Hands-free Speaker, Headset Speaker, Handset MIC, Hands-free MIC, Headset MIC. -
Page 24: Ring Setting
Note: The ringtone file must be wav file with 8-bit u-law, 8000Hz profile. The option, Delete Ring File, is to delete the imported ringtone. 2.2.5. Local Voicemail IP3022 supports local voicemail in addition to server based voicemail. To use local voicemail, you need to configure it by following steps. 1. Press “Menu”. -
Page 25: Configuring Call Settings
MOCET IP3022 SOHO IP Deskphone User Guide Headset setting is for electrical hook switch (EHS) heatset application. If you do not intend to use EHS headset, you will be no need to do any change in the Headset Setting. If you intend to use EHS headset, please refer to IP-EHS Quick Installation Guide for more information. -
Page 26: Call Forward
MOCET IP3022 SOHO IP Deskphone User Guide If Auto Answer is enabled for the phone, the phone will answer all incoming calls automatically. If Auto Answer is enabled for a line, the phone will only answer incoming calls from the line automatically. -
Page 27: Auto Redial
MOCET IP3022 SOHO IP Deskphone User Guide You make a call to the called party who is not available, does not answer the phone or is busy. At the time, your phone will get “Busy here” on display. Then after the called party’s phone returns to idle screen, your phone will get “Active Call Completion to xxx (called party phone number)?”... -
Page 28: Broadsoft Menu
MOCET IP3022 SOHO IP Deskphone User Guide 2.3.8. Broadsoft Menu The Boardsoft Menu is combined with Broadsoft server to provide ACD feature and Hoteling guest feature. Please refer to the 2.7.24. Hoteling Guest and 2.7.25. ACD for more information. 2.4. Managing Contacts The phone supports 3 different contact lists plus blacklist: ... -
Page 29: Editing Contacts
MOCET IP3022 SOHO IP Deskphone User Guide 3. Enter “Name” and ”Number”, from the key pad. 4. Press the “Save” soft-key when you are finished. To upload a list of contacts through phone web page: Refer to the Chapter5 Using Web Configuration to log in phone web page. -
Page 30: Managing Blacklist
MOCET IP3022 SOHO IP Deskphone User Guide 5. The contact is deleted from the directory. 2.4.4. Managing Blacklist The Blacklist is for you to manage persons who you do not want to be contacted with through the phone. To manage your phone’s Blacklist, you can either jump into Balcklist to edit, or add a contact from Local Directory or Call Logs to the Blacklist. -
Page 31: Placing A Call To A Contact
MOCET IP3022 SOHO IP Deskphone User Guide 2.4.6. Placing a Call to a Contact You can place a call to a contact from one of the following three options. To dial from the phonebook: 1. Enter Phonebook menu. 2. Navigate to a contact. -
Page 32: Locking Your Phone Keypad
MOCET IP3022 SOHO IP Deskphone User Guide From the call log lists, you can view, delete, dial, or add to directory/ blacklist. To manage the selected call log: Use the Dial soft-key to redial the call. Use the Opt soft-key to enter Options page, and then select Add to Directory to add the number in the Private contact list.... -
Page 33: Configuring Programmable Keys
Press OK soft-key to deactivate the keypad lock. 2.7. Configuring Programmable Keys IP3022 phone supports 8 programmable keys. You can assign predefined functionalities to the programmable keys located on the right of the phone. Programmable keys allow you to use quick access features such as intercom and busy forward. The programmable keys LED will indicate the monitoring status when the keys are assigned specific features, such as BLF and SLA. -
Page 34: Do Not Disturb
MOCET IP3022 SOHO IP Deskphone User Guide Multicast Group Call Return LDAP Hoteling Guest ACD Record Dial Prefix Hot Desking 2.7.1. Do Not Disturb You can use this key feature to activate or deactivate the DND mode. When the DND is activated, the programmable key LED will turn on steady orange. -
Page 35: Always Forward
MOCET IP3022 SOHO IP Deskphone User Guide 2.7.5. Always Forward If the programmable key is configured as Always Forward, and its Status is enabled, the programmable key LED will turn on steady orange. Usage: Press the programmable key to access Always Forward menu directly, and configure forward DST number. -
Page 36: Blf
MOCET IP3022 SOHO IP Deskphone User Guide Usage: 1. Press the programmable key to activate the Caller Blocking mode. 2. Press the programmable key again to deactivate the Caller Blocking mode. 2.7.10. You can use the BLF feature to monitor a specific phone number in the system for idle/ ringing/ busy status. -
Page 37: Sla
MOCET IP3022 SOHO IP Deskphone User Guide *For call park feature code and pick up code, contact your system administrator for more information. 2.7.12. The shared line apperance(SLA) feature is supported only when the phone is working with Broadsoft server. It is configured by assigning the same extension number to multiple lines. -
Page 38: Asterisk Parking Slot
MOCET IP3022 SOHO IP Deskphone User Guide *For Asterisk parking number code, contact your system administrator for more information. 2.7.14. Asterisk Parking Slot The feature is especially designed for Asterick phone system. It always works with Asterick Parking Number, to perform “park” a call and then pick up the call from another extension. -
Page 39: Dtmf
MOCET IP3022 SOHO IP Deskphone User Guide If the programmable key is configured as Feature Code, fill in the feature code in the Function Number field and select a line in the Line Supported. Usage: Press the programmable key to activate the feature code. -
Page 40: Broadsoft Blf
MOCET IP3022 SOHO IP Deskphone User Guide The emergency call feature can support multi-numbers which are separated by comma, e.g., "106,107,108". Press the Emergency Call key, the phone will dial out emergency numbers in sequence. The phone stops dialing only if the emergency call is answered by the remote party. -
Page 41: Call Return
MOCET IP3022 SOHO IP Deskphone User Guide If the programmable key is configured as Multicast Group, fill in a multicast address* in the Function Number field and select a line in the Line Supported. Usage: Press the Multicast Group key to make a multicast group call. -
Page 42: Record
MOCET IP3022 SOHO IP Deskphone User Guide Sign-In: to log in the ACD system. Sign-out: to log out from the ACD system. Available: change to Available if you are available to receive the call from ACD system. -
Page 43: Configuring Extended Dial Modules (Ip-Edmx)
MOCET IP3022 SOHO IP Deskphone User Guide Usage: Press the Hot Desking key to enter Hot Desking menu. Note: 1. When you log in the phone using a new account, the existing account will be cleared out. 2. Contact your system administrator for login account. -
Page 44: Using Basic Features
MOCET IP3022 SOHO IP Deskphone User Guide 3. Using Basic Features The IP3022 SOHO IP Deskphone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. -
Page 45: Registration
MOCET IP3022 SOHO IP Deskphone User Guide A “Call” in this guide represents how many simultaneous connections can be made to a single phone number. Each line of service in the phone can support two calls simultaneously. This allows the user to place one caller on hold and talk to the other person in another call on the same Line. -
Page 46: Configuring Your Ip Phone For Service
SIP service provider. For an advanced or experienced user, you may refer to the IP3022 Administrator Guide for full information on how to configure all the settings of the IP3022 IP phone. -
Page 47: Adjusting Call Volume
MOCET IP3022 SOHO IP Deskphone User Guide Operation Description 1. Pick-up the handset or press a line key or press the speakerphone key or press the headset key. Line Key You will hear a dial tone. 2. Use the keypad to dial the phone number. -
Page 48: Answering A Call
MOCET IP3022 SOHO IP Deskphone User Guide Operation Description Press “CNCL” soft-key to reject the call. If only the calling call on the phone, you can just press CNCL Canceling a call speakerphone or put down handset to cancel the call. -
Page 49: Rejecting A Call
MOCET IP3022 SOHO IP Deskphone User Guide 3.9. Rejecting a Call When there is an incoming call on the phone, you can reject the call. Operation Description Press “Rejct” soft-key to reject the call. After pressing the “Rejct” soft-key, the call will... -
Page 50: Muting And Un-Muting A Call
MOCET IP3022 SOHO IP Deskphone User Guide Operation Description If there is only one call, just place the handset back into the cradle, press the speakerphone key or the headset key or press “End” soft-key or Ending a call to end the call. -
Page 51: Transferring A Call
MOCET IP3022 SOHO IP Deskphone User Guide 3.15. Transferring a Call A call can be transferred in one of three ways: Blind Transfer: The call is automatically transferred after you dial the number of the party to whom you want to transfer the call. -
Page 52: Attended Transfer
MOCET IP3022 SOHO IP Deskphone User Guide 3.15.3. Attended Transfer To do Attended transfer: 1. During an active call, press the Transfer ( ) hot key. 2. The active call is placed on hold, and an entry screen is displayed for the number you want to transfer to. -
Page 53: Placing A Speed Dial Call
MOCET IP3022 SOHO IP Deskphone User Guide indicated by a flashing message waiting indicator (MWI) LED on the front of the phone and an icon( ) shown on display. To access local voicemail, please follow the steps below. 1. Input your mailbox ID, the default ID is “117”, and then press Dial soft-key to dial out and enter local Mailbox. -
Page 54: Using Multiple Lines
MOCET IP3022 SOHO IP Deskphone User Guide 3. Press “OK” or the “Dial” soft-key and the phone will look up the key in the speed dial table, find the matching item and dial the number assigned to the speed dial key. -
Page 55: Using Multiple Calls
MOCET IP3022 SOHO IP Deskphone User Guide To switch between the two lines, press the Line Key (1001) button on the right hand side of the LCD, which calls to number3001 to unhold the call. By the steps as above, you can make up to three concurrent calls. -
Page 56: Using Text Message
By the steps as above, you can use one line to make 2 calls simultaneously. 3.21. Using Text Message The IP3022 phone supports two types of text messages, SIMPLE and XMPP. Both are required server to support. Contact your system administrator for more information. -
Page 57: Using Xml Browser
2. Choose one, and then press the OK key to view message. 3.22. Using XML Browser The IP3022 phone supports XML browser to allow user to access information from server through the display. It is required server to support. Contact your system administrator for more information. -
Page 58: Using Web Configuration
4.1. Login Web UI To use your web browser to configure the IP3022 phone, you need to know the IP address of the phone on your local area network (LAN). Using the LCD menu, find the IP address of the phone by pressing the OK key when phone is in idle mode. -
Page 59: Viewing Phone Information On Web User Interface
MOCET IP3022 SOHO IP Deskphone User Guide To change the User password: 1. Navigate to the System tab. 2. Locate User Settings > User Password:. 3. Change the password to use a new PIN. 4.3. Viewing Phone Information on Web User Interface Information is the first page you will see when you login to the phone’s web user interface. -
Page 60: Phone Firmware Upgrade
MOCET IP3022 SOHO IP Deskphone User Guide 5. Phone Firmware Upgrade The IP3022 phone supports several different ways to update its firmware (please refer to the table below). This is for system administrators or service providers. End users normally do not have to upgrade firmware by themselves. Please contact your Administrator or service provider for assistance. -
Page 61: Troubleshooting
MOCET IP3022 SOHO IP Deskphone User Guide 6. Troubleshooting Symptom Check & Remedy Check if the power adapter is properly connected. No operation Check if the Ethernet cable is properly connected. Check if the handset cord is properly connected. -
Page 62: Glossary
MOCET IP3022 SOHO IP Deskphone User Guide 7. Glossary 7.1. Acronyms Anonymous Call Auto-Provisioning Server B2BUA Back to Back User Agent Certificate Authority Caller ID CODEC Coder and Decoder of Voice Comfort Noise Generation Calling Party Control Customer Premises Equipment... -
Page 63: Terminology
MOCET IP3022 SOHO IP Deskphone User Guide 7.2. Terminology 10/100BASE-T It is a LAN transmission line specification stipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base-band modulation. The cable uses unshielded twisted pair, similar to a telephone wire. - Page 64 MOCET IP3022 SOHO IP Deskphone User Guide Customer The only part of the telecommunications system that the customer Premise comes into direct contact with. Example of such pieces of equipment Equipment are: telephones, key systems, PBXs, voicemail systems and call accounting systems as well as wiring telephone jacks.
- Page 65 MOCET IP3022 SOHO IP Deskphone User Guide G.723.1 6.4/5.3 kbps MP-MLQ codec (low quality, low bandwidth, high processor load due to the compression) G.726 40/32/24/16 ADPCM codec (good quality, medium bandwidth, low processor load) G.729 8 kbps ACELP codec (medium quality, low bandwidth, high...
- Page 66 MOCET IP3022 SOHO IP Deskphone User Guide Network Address Translation: A network capability that enables a houseful of computers to dynamically share a single incoming IP address from a dial-up, cable or xDSL connection. NAT takes the single incoming IP address and creates new IP address for each client computer on the network.
- Page 67 MOCET IP3022 SOHO IP Deskphone User Guide RTP/RTCP Real-Time Protocol/Real-Time Control Protocol(RTP / RTCP) : IETF specifications for audio and video signal management. Allows applications to synchronize and spool audio and video information. RTP (Real Time Protocol) is specifically concerned with the...
- Page 68 MOCET IP3022 SOHO IP Deskphone User Guide VoIP Voice Over Internet Protocol: VoIP is based on the principal of transmitting digitized voice packets over networks. Basically, VoIP consists of converting voice signals into streams of digital packets and sending those packets of data through an IP-constructed network environment.
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