M62 Professional IP Deskphone Administrator’s Manual Environment The phone you have purchased, as well as any used batteries must not be disposed of with household waste. You should return these to your distributor if they are to replaced or dispose of them in an approved recycling center.
Page 3
Electrical Powering: The M62 can be powered with PoE Switch or power adaptor in the package, the power adaptor must be 5V/2A. Any damage caused to the M62 as a result of using unsupported power adaptors will NOT be covered by the manufacturer’s warranty.
M62 Professional IP Deskphone Administrator’s Manual Contents Getting Started......................1 Overview of the M62 ....................3 The Front-View of the M62 ...................4 The LED Indication .......................8 The LCD Indication .....................10 The Connectors of the M62 ..................17 Hardware Installation ....................18 General Operations ....................22 Introduction.........................22...
Page 5
M62 Professional IP Deskphone Administrator’s Manual Call Blocking (Add, Edit, or Delete a Number).............34 SIP Server ......................35 Phone Number ....................36 Display Name ......................37 Authentication......................37 DTMF Type......................38 RFC2833 Payload ....................38 Volume Setting ......................40 Ring Volume ......................40 Handset Speaker ....................41 Hands-free Speaker.....................41 Headset Speaker ....................42...
Page 6
M62 Professional IP Deskphone Administrator’s Manual Login page ........................60 Configuration Pages ....................61 Information Page ....................61 Network Page ......................62 Phone Page......................64 SW Upgrade Page....................69 SIP Page ......................71 System Page .......................76 EDM ........................78 Phonebook ......................79 Features & Specifications ..................80 Troubleshooting......................82 Glossary ........................83 Acronyms........................83...
M62 using the on-screen menus, buttons and navigation keys. To configure your IP Phone from the menu, you can press Menu soft key under the LCD screen.
Page 8
M62 Professional IP Deskphone Administrator’s Manual If you press Navigation OK, phone will save the settings. If you press Navigation Up and Down, phone will change the screen to the following screen: If choose No, phone will not save the settings. You will exit the screen and could continue to configure your phone.
In addition, the M62 has a large LCD display to show all calls in progress at once and supports HD audio through the use of the G.722 wideband codec, has a dedicated external headset port, and an Extended Dial Module port.
The wall mount accessory is available separately. The figure below illustrates the front view of the M62 IP Phone. With the point numbers, you can find its name and a simple description of specified part in the following table.
Page 11
M62 Professional IP Deskphone Administrator’s Manual Part Name Description of function The hanger can be pulled; it is reversed for Hanger wall-mount installation. For ring and hands-free talking. Speaker Under the cradle, a hook switch is used for handset Hook switch &...
Page 12
Part Name Description of function The MUTE key is used to activate or deactivate the microphones on the M62. A blue LED is used to indicate whether the phone is muted or not. MUTE key This headset key is used to activate or deactivate the external headset.
Page 13
M62 Professional IP Deskphone Administrator’s Manual Part Name Description of function The Navigation Control Keys are used for navigating the menus on the phone; menu items are displayed on the LCD screen. Navigator Control Keys The OK button is used to confirm and save a setting on the phone or to dial a phone number.
M62 Professional IP Deskphone Administrator’s Manual The LED Indication Color Status Description Idle or no new message. Blinking New voice message(s) indication. Blue Slowly MESSAGE LED Steady Phone is booting or upgrading. Extension: relative phone is idle. Trunk: relative trunk line is idle.
Page 15
M62 Professional IP Deskphone Administrator’s Manual Color Status Description Extension: relative phone is busy. Trunk: relative trunk line is busy. Steady Do Not Disturb: feature is active. Live Record: feature is active. Others: feature is active. Speakerphone is not in use.
Reboot Date and Time: If M62 is registered to the IG7600 successfully, the M62 will sync the correct time to server according to user’s time zone setting. If not, it shows the elapsed time since last boot. - 10 -...
Page 17
M62 Professional IP Deskphone Administrator’s Manual DND Indication: If DND (Do Not Disturb) function is enabled, the phone will show as below on LCD. EDM Indication: If EDM device is plug in, the phone will show as below on LCD.
Page 18
M62 Professional IP Deskphone Administrator’s Manual NOTE: Busy/No Answer/DND/Forking call forward will not show the forward icon on LCD. Message Indication: If voice message is notified by IG server the phone will show the number of message for relative line and the MESSAGE LED will blinking slowly.
Page 19
M62 Professional IP Deskphone Administrator’s Manual Missed Call Indication: If you have a missed call, the phone will show pop-up window on LCD. Incoming Call Indication: If the phone ringing, the caller ID of incoming call will show on LCD.
Page 20
M62 Professional IP Deskphone Administrator’s Manual Conference Indication: If the call is in conference status, the caller ID of other users will show on LCD. Talk Indication: If the phone is in talk status, the caller ID of other users and the talk time will show on LCD.
Page 21
M62 Professional IP Deskphone Administrator’s Manual Off Hook Indication: If the phone is in off hook status, the phone will show as below on LCD. Dial Wrong Number Indication: If the phone dials wrong number, the phone will show as below on LCD.
Page 22
M62 Professional IP Deskphone Administrator’s Manual Icons Indication: Name Icon Description of function DND feature is enabled. There’s EDM device plug in. Night Current service mode is night mode. Mode Call Always call forward feature is enabled. Forward There’s unread voicemail message from server.
M62 Professional IP Deskphone Administrator’s Manual The Connectors of the M62 Their locations are shown in the figure below: The back side view and the connectors of the M62 are as follows: Part Name Description of function Handset RJ-9 jack for connecting the handset cord.
HAND with the handset icon on the bottom of the M62. Then connect the included power adapter to the port on the bottom of the phone marked 5VDC. Please make sure you use the right power adapter.
Page 25
Ethernet port on the M62. Notice : The M62 takes just under two minutes to start up and becomes operational. There are a series of LED and buttons that will light up periodically to provide boot progress information.
Page 26
M62 Professional IP Deskphone Administrator’s Manual The procedures for attaching the stand to the phone are as follows : Step 1: Place the main body of the M62 face down on your lap or a firm sofa; Step 2: First snap the “2 ”...
Page 27
M62 Professional IP Deskphone Administrator’s Manual 3. Installation Combination Table Slot Holes Different Tilt Angle Installation Antlers of Stand on the Back Shell - 21 -...
Using Multiple Calls Each line of service in the M62 can support up to four calls simultaneously. It allows you to place one caller on hold and talk to the other person in another call on the same line.
Page 29
M62 Professional IP Deskphone Administrator’s Manual For example, the following screen shows you line 220 has one active call with number 240. When you dial the number 240, the number you dial will show on the LCD. When the call party answers the call, the LCD will show as below.
Page 30
M62 Professional IP Deskphone Administrator’s Manual After the called party answers the call, the following screen shows you line has two calls, the call to number 240 is on hold, and the call to number 245 is active. By the steps as above, you can use one line to make 4 calls simultaneously.
M62 Professional IP Deskphone Administrator’s Manual Basic Call Features Operation Description Pick-up the handset. You will hear dial tone played. Use the keypad to dial the phone number. Press OK key or “Dial” soft key to dial out immediately, or wait for a while (Dial Timeout setting) for auto-ending the dial.
Pick-up the handset while hearing phone’s ringing. Receiving a Call Start talking to caller party. On-hook handset when your conversation is over. While being engaged in a conversation (handset, headset, or hands-free mode), you could mute the microphone by Mute the pressing the MUTE key.
Number Select the number you want to redial. Press “Dial” soft key on LCD to dial out. Call the first party and Hold the call. Note: The M62 can support a 5-party conference call. Press “NewCl” soft key 3-Way Conference Call Dial the number and call another party.
During an active call, press the Transfer hot key. The active call is placed on hold, and an entry screen is displayed for the number Call Transfer you want to transfer to. (Blind Transfer) Press “Dial” soft key to complete the transfer.
M62 Professional IP Deskphone Administrator’s Manual Call Log Record the dialed calls, the missed calls and the received calls. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Use the navigation key to select the Missed Calls item and press OK key. Missed Calls Use the navigation key to review the missed calls. You may choose to redial the number (using the “Dial” soft key). Press the “Del” soft key to delete the selected record.
M62 Professional IP Deskphone Administrator’s Manual Call Setting The specific ring type assigned to the M62 when the M62 rings. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key.
Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key. Phone Setting Use the navigation key to select the Call Setting item and press OK key. Call Setting Use the navigation key to select the Auto Auto Answer Setting item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key. Phone Setting Use the navigation key to select the Call Setting item and press OK key.
Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key. Call Setting Use the navigation key to select the Call Forward item and press the OK key to validate the selection.
M62 Professional IP Deskphone Administrator’s Manual You may enter the desired number directly using the keypad or use the navigation key to browse all the blocked Caller ID. If you want to add a new number, find an empty position, then using keypad to enter a number.
M62 Professional IP Deskphone Administrator’s Manual Registrar Time, Server Port and Registrar Port, Codec Setting, Packet Time Press the Menu key on LCD. Use the navigation key to select the Admin Setting item. Press OK key to validate the selection. Type the administrator’s password to get into Admin menu.
Press the Menu key on LCD. Use the navigation key to select the Admin Setting item. Press OK key to validate the selection. Type the administrator’s password to get into Admin menu. Admin Setting Select the Voice Setting item and press OK key.
Press the Menu key on LCD. Use the navigation key to select the Admin Setting item. Press OK key to validate the selection. Type the administrator’s password to get into Admin menu. Admin Setting Select the Voice Setting item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Select the RFC2833 payload item and press OK key. RFC2833 Payload Use the keypad to set RFC2833 Payload. Press OK key to validate the input. The default RFC2833 payload is 101. Note: You could use the “BkSp” soft key to delete the last character.
M62 Professional IP Deskphone Administrator’s Manual Volume Setting Select the volume level of ring, handset speaker, hands-free speaker and headset speaker. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item. Press OK key to validate the selection.
Press the Menu key on LCD. Use the navigation key to select the Phone Setting item. Press OK key to validate the selection. Phone Setting Use the navigation key to select the Volume Setting item. Press OK key to validate the selection.
M62 Professional IP Deskphone Administrator’s Manual Use the navigation key to tune the voice. Press the Navigation Up key to make voice louder. Press the Navigation Down key to make voice lower. Press the OK key to exit the menu.
M62 Professional IP Deskphone Administrator’s Manual Information You may view all related information about the M62 through the LCD menu. This may give you, for example, the current network settings of the M62. Operation Description Press the Menu key on LCD.
M62 Professional IP Deskphone Administrator’s Manual Backlight To configure the brightness of the LCD to a comfortable level. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Contrast To configure the contrast of the LCD to a comfortable level. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Phonebook The phonebook feature let’s you store a list of phone numbers. (For M62, it could be stored up to 100 entries). Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key.
Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key. Phone Setting Use the navigation key to select the Phonebook item and press OK key. Phonebook Edit Contacts Select the All/Private item and validate with the OK key.
M62 Professional IP Deskphone Administrator’s Manual Hotline Setting Set the hotline number which can be dialed immediately. Operation Description Press the Menu key on LCD. Use the navigation key to select the Phone Setting item and press OK key. Phone Setting Use the navigation key to select the Call Setting item and press OK key.
Page 55
M62 Professional IP Deskphone Administrator’s Manual Use the navigation key to select the Call Setting item and press OK key. Call Setting Use the navigation key to select the Hotline Setting item and press OK key. Hotline Setting Use the keypad to enter the Hotline Time and press OK key to validate the input.
M62 Professional IP Deskphone Administrator’s Manual Speed Dialing The Speed Dialing feature let’s you store a list of 10 phone numbers that you can access easily using a Speed Dialing number from 0 to 9. Operation Description Press the Menu key on LCD.
Dial the digit between 0 and 9, “Spd” soft key will become available. Dial a Speed Dialing Number Press “Spd” soft key, to dial the number stored in Speed Dial immediately. - 51 -...
M62 Professional IP Deskphone Administrator’s Manual Admin Setting You will need to enter administrator’s password to set the administrator’s account, network, QoS, dial timeout, language and reset to default. The default network settings are the following: Default IP address: 192.168.1.10 Default Subnet Mask: 255.255.255.0...
M62 Professional IP Deskphone Administrator’s Manual Operation Description Name Use the keypad to enter name and press OK key to validate the input. Press the Back to exit the menu. The default Admin/User name is admin/user. Note: You could use the “BkSp” soft key to delete the last character.
M62 Professional IP Deskphone Administrator’s Manual Operation Description Admin Setting Use the navigation key to select the Network Setting item. Press OK key to validate the selection. The LCD displays the Network Type menu. Network Setting Select the Network Type item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Operation Description Use the navigation key to choose Static IP type and press OK key to validate. Static IP There are IP Address, Subnet Mask, Default Gateway, and DNS items for user to configure.
Page 62
M62 Professional IP Deskphone Administrator’s Manual Operation Description Use the navigation key to choose PPPoE type and press OK key to validate. PPPoE Go to previous menu, choose PPPoE item and press OK key. PPPoE Choose Username item and press OK key.
M62 Professional IP Deskphone Administrator’s Manual Operation Description Press the Menu key on LCD. Use the navigation key to select the Admin Setting item. Press OK key to validate the selection. Type administrator’s password to get into Admin menu. Admin Setting Use the navigation key to select the Dial Timeout item.
M62 Professional IP Deskphone Administrator’s Manual Operation Description Press the Menu key on LCD. Use the navigation key to select the Admin Setting item. Press OK key to validate the selection. Type administrator’s password to get into Admin menu. Admin Setting Use the navigation key to select the Reset to Default item.
Reboot Note: the M62 takes about 2 minutes to startup after rebooting; there will be a series of diagnostic lights on the phone during the process. If your phone does not become operational within 2 minutes, contact your administrator or Service Provider support line.
M62 Professional IP Deskphone Administrator’s Manual 5. Web Configuration Login page The default network settings are the following: Default IP address: 192.168.1.10 Default Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.1 Default DNS: 8.8.8.8 Default Administrator’s Username of Web: admin Default Administrator’s Password of Web: 1234 Default User’s Username of Web:...
M62 Professional IP Deskphone Administrator’s Manual Press ENTER key to validate, the above dialog box will pop up and prompt you to provide the username and password in order to prevent unauthorized user accessing the phone. Please input the username and password then press OK button to enter phone’s webpage.
Network Page Network: Field Name Function Select the network type. There are two types: DHCP, Static Network Type SNTP (Simple Network Time Protocol) server. Phone will sync correct time from the server according to phone’s time Time Server zone setting (In “System” page). Set IP address when network type is Static IP.
Page 69
M62 Professional IP Deskphone Administrator’s Manual QoS Settings: Select Differentiated Services Code Point (DSCP) for RTP. DSCP for RTP Select Differentiated Services Code Point (DSCP) for SIP. DSCP for SIP VLAN Items: Set the VLAN routing mode. VLAN Mode Set VLAN ID.
M62 Professional IP Deskphone Administrator’s Manual Phone Page Volume Control: Field Name Function Select the volume level of handset microphone. Handset Mic Select the volume level of handset speaker. Handset Speaker Select the volume level of hands-free microphone. Handsfree Mic Select the volume level of hands-free speaker.
Page 71
M62 Professional IP Deskphone Administrator’s Manual Suppression Enable Echo Canceller Turn on the Echo Cancellation function. Phone Features: Turn on “Do Not Disturb” function. When it is enabled, all incoming call will get busy tone when they make call to this Enable DND phone number.
Page 72
M62 Professional IP Deskphone Administrator’s Manual Call Forwarding Settings: Turn on the always call forwarding function, the right side is Always Call Forwarding selecting forward action range. Always Forward Set where the call will be forwarded to. Destination Busy Call Forwarding Turn on the busy call forwarding function, the right side is selecting forward action range.
Page 73
M62 Professional IP Deskphone Administrator’s Manual Forking Forward Set where the call will be forwarded to. Destination Forking Secondary Set where the call will be forwarded to when first destination is busy. Forward Destination Caller Blocking Settings: Enable Block Anonymous Turn on to block the incoming call without Display Name.
Page 74
M62 Professional IP Deskphone Administrator’s Manual Feature Key Settings: There are 9 types could be chosen, None, Extension, Trunk, Call Park, Feature Key, Do Not Disturb, Live Record, Virtual Feature Key 1~4 Mailbox and Others. Phone will do the relative function when user pressing related feature key button.
SW Upgrade Page HTTP Upgrade: Field Name Function Select software firmware and press Update button to Software File upgrade software. Select the desired configuration file and press Update button Configuration File to restore the settings. Press Backup button to save the configuration file on your PC.
Page 76
M62 Professional IP Deskphone Administrator’s Manual Software file name on the server. Software File Configuration file name on the server. Configuration File Phonebook Updates: The user can add, edit, delete or dial an entry directly from the web page. The user can also upload his Private Phonebook File contacts from a file using a web browser.
M62 Professional IP Deskphone Administrator’s Manual SIP Page SIP Proxy Server: Set SIP proxy server. SIP Proxy Server Set SIP outbound proxy server. Outbound Proxy Server Backup Proxy Server Set SIP backup proxy server. Set SIP proxy service port. Server Port SIP Registrar Server: Set SIP registrar server.
Page 78
M62 Professional IP Deskphone Administrator’s Manual Set SIP registrar authorized ID. Authorized ID Set SIP registrar authorized password. Authorized Password Enable locating SIP server. Locating SIP Server Set Enum Suffix. Enum Suffix Enable end dial on #. End Dial on # Select DTMF type (None, Tone, RFC2833, SIP-INFO).
Page 79
M62 Professional IP Deskphone Administrator’s Manual Set statistic server. Statistic Server Set statistic port. Statistic Port Codec Settings: Select the codec priority for RTP communications. G.711 u-law G.711 a-law G.722 G.723.1 G.726-32 G.729 iLBC Select the relative packet time. Packet Time Fill the number of G.726-32 payload.
Page 80
M62 Professional IP Deskphone Administrator’s Manual Prefix Entry Settings: If the “Prefix Entry Type” is “Replace” mode, the “Prefix Entry Prefix Entry Type, Pattern, or Replace Pattern” will be replaced by the “Prefix Entry Replace”. If the “Prefix Entry Type” is “Add” mode, the “Prefix Entry Replace”...
Page 81
M62 Professional IP Deskphone Administrator’s Manual Dial Plan: Outgoing call which fit for the dial plan rule will be called out Dial Plan immediately, without waiting the dial timeout. It is convenient for users to make call quickly. There are several kinds of settings for dial plan: 1.
M62 Professional IP Deskphone Administrator’s Manual System Page Admin Settings: Field Name Function The administrator username to login phone’s webpage. Administrator Name Administrator Password The administrator password to login phone’s webpage. The user username to login phone’s webpage. User Name The user password to login phone’s webpage.
Page 83
M62 Professional IP Deskphone Administrator’s Manual Time Settings: (Not used with IG server) Turn on to display day and time on LCD. Display Day and Time Turn on the auto DST (Daylight Saving Time) function. Auto DST Three time shifts could be set, -1, 0, and +1.
M62 Professional IP Deskphone Administrator’s Manual EDM Key: Field Name Function There are 9 types could be chosen, None, Extension, Trunk, EDM Key 1~24 Call Park, Feature Key, Do Not Disturb, Live Record, Virtual Mailbox and Others. Phone will do the relative function when user pressing related EDM key button.
M62 Professional IP Deskphone Administrator’s Manual Phonebook This page lets you configure phonebook data of your phone. You may: Edit up to 200 entries. Each page will just show 20 entries. Dial a phone number directly from this webpage.
M62 Professional IP Deskphone Administrator’s Manual Save changes in this page to the phone. Save Settings Go to the previous page. Prev Page Go to the next page. Next Page To call your contact, simply click on the corresponding number and it will show the following dialog box (for example, if you click entry 001 to call out, the result will be the following): Then press the “Dial”...
Page 87
M62 Professional IP Deskphone Administrator’s Manual -Support PoE (Power over Ethernet), IEEE 802.3af Device - Class 2 (7W). Voice Handling -Supports multiple Audio Codecs: G.711 a-law/μ-law, G722, G.723.1, G726-32, G.729, iLBC. -Supports VAD (Voice Activity Detection) and CNG (Comfort Noise Generation).
M62 Professional IP Deskphone Administrator’s Manual 7. Troubleshooting Symptom Check & Remedy Check if the power adapter is properly connected. Check if the Ethernet cable is properly connected. No operation If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set to the right position.
M62 Professional IP Deskphone Administrator’s Manual 8. Glossary Acronyms CODEC Coder and Decoder of Voice Comfort Noise Generation DHCP Dynamic Host Configuration Protocol Domain Name Server DTMF Dual Tone Multiple Frequency HTTP Hypertext Transfer Protocol Internet Protocol Internet Service Provider...
M62 Professional IP Deskphone Administrator’s Manual Terminology 10/100BASE-T It’s a LAN transmission line specification stipulated by IEEE. Transmission speed is 10 or 100 Mbps and the modulation technique is base-band modulation. The cable uses unshielded twisted pair, similar to a telephone wire. 10BaseT is an IEEE standard (802.3) for operating 10 Mbps Ethernet networks (LANs) with...
Page 91
M62 Professional IP Deskphone Administrator’s Manual IP address A 32-bit number that identifies each sender or receiver of information that is sent across the Internet. An IP address has two parts: an identifier of a particular network on the Internet and an identifier of the particular device (which can be a server or a workstation) within that network.
Page 92
M62 Professional IP Deskphone Administrator’s Manual IP address that is either dynamically assigned at startup or permanently assigned. All TCP/IP messages contain the address of the destination network as well as the address of the destination station. This enables TCP/IP messages to be transmitted to multiple networks (subnets) within an organization or worldwide.
Need help?
Do you have a question about the M62 and is the answer not in the manual?
Questions and answers