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Mocet IP3072 User Manual

Smart office ip deskphone
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IP3072 Smart Office IP Deskphone

User Guide

Copyright © 2013, All Rights Reserved.
Ver: C D/C: 102-0830

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  • Page 1: User Guide

      IP3072 Smart Office IP Deskphone User Guide Copyright © 2013, All Rights Reserved. Ver: C D/C: 102-0830...

  • Page 2: Fcc Statement

    MOCET IP3072 Smart Office IP Deskphone User Guide  FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 3 MOCET IP3072 Smart Office IP Deskphone User Guide    10. Do not connect the LAN port to any network other than an Ethernet network. 11. Do not attempt to upgrade your IP phone in an unstable power environment. This could cause unexpected issues.

  • Page 4: Table Of Contents

    MOCET IP3072 Smart Office IP Deskphone User Guide  Table of Content About this Guide ................7 1. Introduction.................. 8 1.1 Phone Features and Specifications ..............9 1.2 Requirements......................10 1.3 Installation and Setup ..................11 1.3.1 Attaching the Stand to the Phone ............11 1.3.2 Detaching the Stand from the Phone............13...
  • Page 5 MOCET IP3072 Smart Office IP Deskphone User Guide    2.3.4 Managing Answering Machine Messages ..........35 2.3.5 Managing Surveillance................36 2.3.6 Backlight Timeout..................37 2.3.7 Wallpaper Setting ..................37 2.4 Advanced Applications ..................38 2.4.1 Calendar ....................38 2.4.2 World Clock....................38 2.4.3 MemoPad....................38 2.4.4 XML Browser.....................39 2.4.5 Multimedia....................39...
  • Page 6 MOCET IP3072 Smart Office IP Deskphone User Guide  3.11 Rejecting a Call ....................50 3.12 Ending/ Holding/ Resuming a Call ..............51 3.13 Muting and Un-Muting a Call ................51 3.14 Redialing a Number ..................52 3.15 Setting up a Conference Call ................52 3.16 Transferring a Call ....................52 3.16.1 Blind Transfer ..................53...

  • Page 7: About This Guide

      About this Guide This guide explains how to use the basic features of your new IP3072 phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

  • Page 8: Introduction

    The IP3072, it can be positioned with multiple tilt angles with a wall mount option as well, has a built-in two port Gigabit Ethernet switch with Class 2 and 3 power over Ethernet (PoE) support, and eight programmable keys.

  • Page 9: Phone Features And Specifications

    MOCET IP3072 Smart Office IP Deskphone User Guide    * For advanced music playback, IP3072 supports MIDI format only. To play MP3 format, your IP Phone must have MP3 decoder. Please contact with your service provider for more information. * To use advanced video playback, your IP Phone must have MP4 decoder. Please contact with your service provider for more information.

  • Page 10: Requirements

    MOCET IP3072 Smart Office IP Deskphone User Guide   Complete VoIP and networking protocol support  Rich supplementary call services and phone features  4.3” color LCD 480 x 272 pixels with resistive touch screen  Support wideband handset, headset and speakerphone ...

  • Page 11: Installation And Setup

    (named A, B and C). See the illustration below. The procedures for installation are as follows:  Step : Place the main body of the IP3072 phone face down on your lap or a firm sofa;  Step : First snap the “2 ”...
  • Page 12 MOCET IP3072 Smart Office IP Deskphone User Guide  For other angle installation, such as 51° and 30°, please refer below to find correct slots and correct antlers. Installation Combination Table Slot Holes Different Tilt Angle Installation Antlers of Stand on the Back Shell Snapping the slot “B”...

  • Page 13: Detaching The Stand From The Phone

    To remove the stand from IP3072 phone, follow the procedures below (we are using a 60° stand as an example):  Step : Place the main body of the IP3072 phone face down in your lap or a firm sofa;     ...

  • Page 14: Connecting The Handset And Ethernet Cable To The Phone

    - Please connect an Ethernet cable to the Switch port from the LAN port of the IP3072. - Plug in the IP3072 power adaptor to the wall power outlet then plug the barrel plug to the power port on the back of the phone. You should see the phone LEDs and buttons light up momentarily and the phone will boot.

  • Page 15: Appearance And Function Description

    Please be patient. The IP3072 does not ship with a power adapter. If you are not using Power over Ethernet (PoE), you must order the power adapter separately from MOCET.
  • Page 16 MOCET IP3072 Smart Office IP Deskphone User Guide  Part Name Description The hanger can be pulled; it is reversed for wall-mount Hanger installation. Speaker For ring and hands-free talking. Under the cradle, a hook switch is used for handset hang-on Hook switch &...
  • Page 17 MOCET IP3072 Smart Office IP Deskphone User Guide    The Volume Control key used to set the loudness of the ringer, handset, headset and speakerphone functions. While the phone is in idle state, the ringer is adjustable. While in a call, the handset, headset or speaker volume is adjustable.

  • Page 18: Ip3072 Port Functions

    USB 1.1 port with 5V/500mA power limitation (Can be used to USB Port Type A connect with a keyboard.) Please refer to the figure below for these I/O port locations on the back shell of the IP3072 phone. Remarks: There are 2 wiring slots under the I/O ports. One is used for fit handset cord and the other is used to fit the power adaptor wire.

  • Page 19: Ip3072 Led Functions

    MOCET IP3072 Smart Office IP Deskphone User Guide    1.6 IP3072 LED Functions The following table describes all functions of LED indicators: Color Status Description No new message(s). Message LED Blue Steady The phone is booting or upgrading.   Blinking slow New message(s) indication.

  • Page 20: Lcd Screen Indicators

    MOCET IP3072 Smart Office IP Deskphone User Guide  Speakerphone is not in use. Speakerphone LED Blue Steady On-hook dialing or hands-free mode. Microphone is active. MUTE LED Blue Steady Microphone is inactive. Headset is not in use. Headset LED Blue Steady Headset is in use.

  • Page 21: Phone Status Icons

    Top Line Icons on LCD Description The icon indicates the network cable is disconnected or broken. Network cable disconnected The icon indicates the IP address of IP3072 conflicts with other device’s. IP Conflict The icon indicates IP3072 has a new missed call. Missed call The icon indicates IP3072 is enabled “Call...

  • Page 22: Ip3072 Icon Function Description

    MOCET IP3072 Smart Office IP Deskphone User Guide  1.9 IP3072 Icon Function Description Below table shows all the available icons used in IP3072, their function or applications are also described below. Icons Function Name Description This is Phonebook of the IP phone. It contains public and Contacts private contact information.
  • Page 23 The multimedia is used for playing music, video and viewing images on the IP phone. Besides, it can support digital photo frame too. Some file formats are supported. * For music playback, IP3072 supports MIDI format only. To Multimedia play MP3 format, your IP Phone must have MP3 decoder.

  • Page 24: Getting Started

    IP3072 using the on-screen menus, buttons and navigation keys. To configure your IP Phone from the menu, you can press Menu sensitive key( ) under the LCD, the first page of menu icons will be prompted.

  • Page 25: Lcd Brightness

    MOCET IP3072 Smart Office IP Deskphone User Guide     Headset volume  Speaker Mic volume  Handset Mic volume  Headset Mic volume To configure volume:  Page Down  Settings Press “Menu” Select Volume Settings . Then select which device volume you want to set...

  • Page 26: Lock Your Phone

    MOCET IP3072 Smart Office IP Deskphone User Guide   Page Down  Settings Press “Menu” Select the Call Settings , then select which feature you want to change Use the Navigation Up and Down keys to select Enable or Disable Press the Navigation OK key to confirm the changes and exit the menu 2.2.4 Lock Your Phone...

  • Page 27: Speed Dialing Setting

    MOCET IP3072 Smart Office IP Deskphone User Guide    Key in pin number, the default is “1234” Press Navigation OK key to confirm your input, the phone will be unlocked, and return to the standby screen. After phone is locked, hard key pressing and function pressing will CAUTION  ...

  • Page 28: Managing Contacts

    MOCET IP3072 Smart Office IP Deskphone User Guide  Note: The IP3072 takes about 2 minutes to startup after rebooting; there will be a series of diagnostic lights on the phone during the process. If your phone does not become operational within 2 minutes, contact your administrator or Service Provider support line.
  • Page 29 Press the Save soft key when you are finished Note: IP3072 supports Dial a Soft Pause phone feature. Inserts “P”, “W”, or "," into a phone number, phone will wait for a few seconds* before dialing additional digits. For example, contact phone number is 5551212 extension:1234. By using Pause function, phone will dial 5551212 first, and wait for a few seconds, then dial 1234 automatically.

  • Page 30: Managing Call Logs

    Press Dial soft key The phone will dial the number selected Sending a Contact to Remote User You may send contact information to a phone user at remote side via IP3072 built-in Instant Message. To send a contact item: Use the Navigation Up and Down keys to select a contact that your want to send...

  • Page 31: Viewing Your Phone's Information

    Use the Save soft key to edit and save a call log item to the contact list 2.2.9 Viewing Your Phone’s Information Using the menu of the IP3072, you can check the IP3072 firmware version, and network status. To view this information: ...

  • Page 32: Managing Instant Message

    Select the FUNC1-FUNC8 to see their settings 2.3.2 Managing Instant Message The IP3072 supports SIP SIMPLE Instant Messaging (IM). With a supported service or server, such as Ondo, Partysip, Asterisk (in-session mode), and any SIP proxy or PBX that can forward SIP MESSAGE requests, you can send and receive messages right from your phone using the on-screen dial pad;...

  • Page 33: Managing E-Mails

    2.3.3 Managing E-mails The IP3072 supports E-mail function. You can use E-mail function to send and receive emails. To use E-mail, the IP3072 must register to an email server. Please contact your system administrator to get an available email account.
  • Page 34 MOCET IP3072 Smart Office IP Deskphone User Guide  Setting up E-mail Account  Page Down  Settings Press “Menu” Select E-mail Account Enter “User Name”, “Email Address”, “Login Account”, “Login Password”, “POP3 Server Address”, “POP3 Server Port”, “SMTP Server Address”, “SMTP Server Port”...

  • Page 35: Managing Answering Machine Messages

    Press More soft key  Send to send the e-mail 2.3.4 Managing Answering Machine Messages The IP3072 supports local answering machine. You can forward the incoming call to the local answering machine, thus the caller can leave a voice message to you if you haven’t received the call.

  • Page 36: Managing Surveillance

    Select Answering Machine 2.3.5 Managing Surveillance By connecting to external specific IP cameras, IP3072 can support Surveillance application. You can view and capture video streaming sent from the specific IP camera. To use Surveillance application, please contact your system administrator to obtain IP Camera information.

  • Page 37: Backlight Timeout

    MOCET IP3072 Smart Office IP Deskphone User Guide     Use Add soft key to add new camera item  Use Edit soft key to edit focused item  Use Delete soft key to delete the item  Use Save soft key to save the edition 2.3.6 Backlight Timeout...

  • Page 38: Advanced Applications

    MOCET IP3072 Smart Office IP Deskphone User Guide  2.4 Advanced Applications 2.4.1 Calendar  Calendar Press “Menu” to access calendar application  Press New to create a new appointment attached with focused date  Press View to view all the appointments attached with focused date ...

  • Page 39: Xml Browser

    MOCET IP3072 Smart Office IP Deskphone User Guide     Press Save to save the input during memo create screen  Press Details to view focused items, including subject and body text  Press Edit to edit the memo ...
  • Page 40  Press Repeat to only repeatedly play focused music file  Press Stop to stop playing music   For Music Player, IP3072 supports MIDI format only. To play MP3   format, your IP Phone must have MP3 decoder. Please contact with your service provider for more information.

  • Page 41: Alarm Clock

    MOCET IP3072 Smart Office IP Deskphone User Guide    2.4.6 Alarm Clock  Page Down  Alarm Clock Press “Menu” to access alarm application  Press Edit to edit the selected alarm item, including alarm status (on/ off), alarm time, repeat mode (Everyday or Off), alarm tone type, and note ...

  • Page 42: Network Time Settings

    MOCET IP3072 Smart Office IP Deskphone User Guide   Use “Format” to format the selected disk drive  Use “Save as Wallpaper” to save the picture file as wall paper 2.4.9 Network Time Settings To configure time zone, enable or disable DST (daylight saving time), DST start Month/ Day/ Time, DST end Month/ Day/ Time, DST saving time type, you may: ...

  • Page 43: Video Phone

     Login Password: Enter the password of the IP camera 2.4.11 Video Phone IP3072 phone performs as a video phone by the following behavior. You make a call to your colleague. Your IP Phone will display the video streaming from the IP camera aside your colleague’s IP Phone as soon as your colleague picks up your call.
  • Page 44 MOCET IP3072 Smart Office IP Deskphone User Guide  To use this function, please make all required configuration ready on both your phone and your colleague’s phone, and enable video phone function on both phones. All required configuration on your phone includes: ...

  • Page 45: Using Basic Features

      3. Using Basic Features The IP3072 Smart Office IP Deskphone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call.

  • Page 46: Calls

    MOCET IP3072 Smart Office IP Deskphone User Guide  providers or servers and even make up to 10 concurrent calls. Therefore, the IP3072 is said to support multiple line appearances. 3.1.2 Calls A “Call” in this guide represents how many simultaneous connections can be made to a single phone number.

  • Page 47: Configuring Your Ip Phone For Service

    3.3 Configuring Your IP Phone for Service The IP3072 must be configured for the hosted SIP service or IP PBX before operation. The phone is usually pre-configured by the administrator or hosted SIP service provider.

  • Page 48: Placing An Urgent Call

    MOCET IP3072 Smart Office IP Deskphone User Guide  Operation Description  1. Pick-up the handset or press a line key or press  the speaker key or press the headset key.  You will hear a dial tone. Line Key 2.

  • Page 49: Adjusting Call Volume

    MOCET IP3072 Smart Office IP Deskphone User Guide    If you press the “Urgent” soft key to dial the number out, the call will be marked as an urgent call. The called party can neither deny nor block the call even the called party’s phone is on DND.

  • Page 50: Answering A Call

    MOCET IP3072 Smart Office IP Deskphone User Guide  3.9 Answering a Call When a new incoming call on the phone, you can answer the call by:  Using the handset  Using the speakerphone  Using a headset  Pressing “Answer” soft key...

  • Page 51: Ending/ Holding/ Resuming A Call

    MOCET IP3072 Smart Office IP Deskphone User Guide    3.12 Ending/ Holding/ Resuming a Call When a call is in connected state, you can end a call by:  Using the handset  Using the speakerphone  Using a headset ...

  • Page 52: Redialing A Number

    MOCET IP3072 Smart Office IP Deskphone User Guide  not hear anything from your phone. Pressing the MUTE ( ) key again will Un-Mute the phone. 3.14 Redialing a Number To redial the last numbers you dialed: Press Redial( ) hot key Phone will enter “Dialed Call Log”...

  • Page 53: Blind Transfer

    MOCET IP3072 Smart Office IP Deskphone User Guide    Attended transfer: The party to whom you want to transfer the call answers their phone before you transfer the call. You can consult with them before completing the transfer. 3.16.1 Blind Transfer...

  • Page 54: Using Voice Mail

    Voicemail is an optional feature configured on a hosted SIP service or IP PBX and may not be supported on your particular system. To use voicemail on the IP3072, some settings need to be configured first. For more information, please contact your administrator or service provider support center.
  • Page 55 MOCET IP3072 Smart Office IP Deskphone User Guide    When you hear dial tone, long press the one digit (0-9, *, #) speed dial key you previously configured, the number assigned to the speed dial key will be dialed out...

  • Page 56: Using Advanced Features

    4.1 Login Web UI To use your web browser to configure the IP3072, you need to know the IP address of the phone on your local area network (LAN). Using the LCD menu, find the IP address of the phone under Menu >...

  • Page 57: Viewing Phone Information On Web User Interface

    MOCET IP3072 Smart Office IP Deskphone User Guide    To change the User password: Navigate to the System tab Locate “Account Setting” > “User Password:” Change the password to use a new PIN 4.3 Viewing Phone Information on Web User Interface Information is the first page you will see when you login to the phone’s web user interface.
  • Page 58 MOCET IP3072 Smart Office IP Deskphone User Guide  Basic Phone Settings enables you to configure private settings for phone. Select the Phone tab of the web user interface, and find the Basic section to begin configuration. From this page you can configure following settings: ...
  • Page 59 MOCET IP3072 Smart Office IP Deskphone User Guide    Field Name Function When DND function is enabled, your phone will block any Enable DND incoming calls. When Auto Answer function is enabled, your phone will auto Enable Auto Answer answer any incoming calls.
  • Page 60 Please note it must be an even integer. The default Session-Expires time is 0 second. You can set a Session- period time to enable your IP3072 phone periodically refresh SIP Expires(Sec.) sessions by sending repeated INVITE requests. Min-SE Time(Sec.) The default Minimum Session Expiration Interval is 0 second.

  • Page 61: Configuring Advanced Phone Settings

    When your system administrator provides XML based services, XML Services URL this field should be configured as the XML services URL, so you can access the XML services through your IP3072 phone display. Custom User Agent The default XML User Agent is Allegro-Software-WebClient/4.34.
  • Page 62 This feature allows you to use Door Phone function by using a Enable Door Phone specified IP camera from MOCET. Door Phone Number Set the phone number of the IP3072 that is used as door phone. Door Phone Camera Set the IP address and Port number of the IP camera placed IP/ Port aside the door phone.

  • Page 63: Managing Programmable Keys

    Set the RTSP path when the Connection Mode is RTSP. 4.6 Managing Programmable Keys Your IP3072 Phone has 8 programmable keys which can be configured for different features. To use the programmable keys, just press the key, then the configured feature will be executed;...
  • Page 64 Set the function key to Feature Key. When pressing the function Feature Key key, your IP3072 phone will dial out the number as your setting. Set the function key to Call Blocking. When pressing the function key, the call blocking setting is enabled, and the LED of the Call Blocking function key becomes blue.
  • Page 65 Anonymous Call is enabled and the LED of the function key becomes blue. When Blocking any anonymous call calls you, your IP3072 phone will reject the call automatically, and show a missed call icon on the standby screen. Set the function key to Phone Lock. When pressing the function...

  • Page 66: Managing Hot Keys

    Administration mode. 4.7 Managing Hot Keys Your IP3072 Phone has 6 hot keys, Message, Phone book, Redial, Conference, Transfer and Hold. You can re-configure them for different features. To use the hot keys, just press the key, then the configured feature will be executed.
  • Page 67 MOCET IP3072 Smart Office IP Deskphone User Guide    Hot Keys: Field Name Function Set a specified function for each hot key. There are many Hot Keys advanced call features that you can select from the list. Line Supported Select a line number (Active, 1-6) which the hot key assigned to.
  • Page 68 MOCET IP3072 Smart Office IP Deskphone User Guide  Set the hot key as Key Event. When pressing the hot key, it will perform the function as your setting. You can set one of the following key events in the "Key Number" field. If you do not specify a function to the hot key, the hot key will perform its default function.

  • Page 69: Changing System Settings

    The Intercom feature is useful in an office environment as a quick access key to connect to the operator or the secretary. By default, the IP3072 phone allows incoming intercom calls to be automatically answered. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.

  • Page 70: Managing Edm

    Set a time zone for the phone 4.9 Managing EDM The EDM setting page appeared only when the EDM is plugged into your IP3072 phone. You can configure the 24 programmable keys of each EDM. For the detailed setting options, please refer to the section 4.6 Using Programmable Keys.

  • Page 71: Managing Phonebook

    MOCET IP3072 Smart Office IP Deskphone User Guide    Field Name Function Set a specified function for each EDM button. There are many EDM Button advanced call features that you can select from the list. Select a line number (Active, 1-6) which the EDM button assigned...

  • Page 72: Public Phonebook

    MOCET IP3072 Smart Office IP Deskphone User Guide  Download Download the current phonebook data from the phone. Phonebook Group Set a group for a phonebook item. Call the phonebook number via web page. It is similar to click-to- Call Out dial feature.

  • Page 73: Using Usb Keyboard With Your Phone

    MOCET IP3072 Smart Office IP Deskphone User Guide    5. Using USB Keyboard with Your Phone When attaching an USB keyboard on your IP3072 phone, there will be an USB keyboard icon on the LCD screen. When USB keyboard is connected, you can: ...

  • Page 74: Troubleshooting

    MOCET IP3072 Smart Office IP Deskphone User Guide  6. Troubleshooting Symptom Check & Remedy  Check if the power adapter is properly connected. No operation  Check if the Ethernet cable is properly connected  Check if the handset cord is properly connected.

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