Xerox Splash RPX-iii 700 Troubleshooting Manual page 13

If this happens
Print quality is poor.
EFI Splash RPX-iii appears on
the list of printers on a client
workstation, but certain jobs
do not print.
Job spooling is slow.
RIP speed is slow.
Remote UI disconnects from the
server.
T
ROUBLESHOOTING
Try this
• Print a EFI Splash RPX-iii Startup Page.
To print a Startup Page, quit and then restart the EFI Splash RPX-iii. Make sure that the
Print Startup Page setting is selected in the EFI Splash RPX-iii Server Preferences.
• If the print quality of the EFI Splash RPX-iii Startup Page is good, the error may be caused
by a file or application problem.
• Print a Test Page from Help > Troubleshooting (see
• Make sure that the appropriate printer description (PPD) file is installed. For details, see
the Printing Guide.
• Check that the video cable is securely connected between the Fiery and the digital press.
(The video cable is white with metallic C2D connectors on both ends.)
• Calibrate the system. (For details, see the
• Make sure that you installed the correct EFI Splash RPX-iii printer drivers.
• Quit the EFI Splash RPX-iii, go to Home/Library/Preferences, delete Splash Color
Prefs.xml, and then restart the EFI Splash RPX-iii.
• Choose Output Profiles from the Color Profiles menu. If any profile entries are blank,
reinstall the Splash RPX-iii Server Software.
• Print a job from a different application to determine if the problem is associated with a
particular application.
• Make sure that the connection between the EFI Splash RPX-iii and the client workstation
is working by printing a simple file, such as a text file.
• Resend the problem file.
• If the problem persists, hold down the Control key, select the file in the Hold queue and
choose Save Problem Report from the File menu. Save the file and send it to Technical
Support for analysis.
• Make sure that Printing Sharing is off in the Sharing panel of System Preferences.
• Make sure that the Firewalls for ports 515 and 9100 are disabled.
• Disable any anti-virus software on the server.
• If InDesign or Quark Xpress print jobs or PDFs created from InDesign or Quark Xpress
RIP slowly, select Show Composite Overprints for these types of jobs.
• Download the latest version of Remote UI from the Splash Installer Downloads folder on
the EFI Splash RPX-iii and replace the version on the remote workstation.
"Sending Test Pages"
Color Guide.)
13
on page 14).