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Troubleshooting
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Summary of Contents for Xerox Splash RPX-iii 700
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Page 1: Troubleshooting Guide
Splash RPX-iii Xerox 700 Digital Color Press Troubleshooting Guide... - Page 2 © 2008 Electronics for Imaging, Inc. The information in this publication is covered under Legal Notices for this product. 45073101 7 May 2008...
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Page 3: Table Of Contents
ONTENTS ONTENTS ONTENTS NTRODUCTION The troubleshooting process Terminology and conventions ROUBLESHOOTING RPX-iii Macintosh computer Network Connect Checking the dongle Connecting to the network Connecting to the Fiery Direct Connect Checking connections Checking the dongle Checking the IP address on the digital press Printing Printing to the digital press Printing to the Fiery... -
Page 5: Introduction
Issues that relate exclusively to the Xerox EX Print Server and the interface between the Xerox EX Print Server and the Xerox 700 Digital Color Press are beyond the scope of this document. For information about operating, servicing, and troubleshooting the Xerox EX Print Server, see the documentation that accompanies the print server. -
Page 6: Troubleshooting
ROUBLESHOOTING ROUBLESHOOTING This chapter provides troubleshooting guidelines and explains some common problems you may encounter. Follow the procedures in Getting Started for connecting the EFI Splash RPX-iii, installing Splash RPX-iii Server Software, and configuring network settings. Perform these tasks in the order in which they appear in Getting Started. -
Page 7: Network Connect
ROUBLESHOOTING If this happens Try this System performs slowly • Recheck all cables and connections. and/or hangs periodically. • Reinstall the Splash RPX-iii Server Software (see Getting Started • Verify the type, speed, capacity, and installation of the memory DIMMs. For minimum system requirements, see Getting Started. -
Page 8: Connecting To The Network
• Type the IP address manually. The Fiery may be on a different subnet. • Connect to a different Fiery for the Xerox 700 Digital Color Press. • If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup. -
Page 9: Direct Connect
ROUBLESHOOTING Direct Connect This section describes some of the issues you may encounter when setting up Direct Connect between the EFI Splash RPX-iii and the Fiery. Direct Connect allows the EFI Splash RPX-iii to access the Fiery by an Ethernet crossover cable. -
Page 10: Checking The Ip Address On The Digital Press
ROUBLESHOOTING Checking the IP address on the digital press If you cannot complete the Direct Connect connection, the IP address on the digital press may be set incorrectly. To fix this, do the following: • Quit the EFI Splash RPX-iii. •... - Page 11 ROUBLESHOOTING 8 Type the IP address 169.254.208.164 using the keypad. If the IP address is correct, no update occurs. In this case, restart the Fiery manually. For more information, see “To manually restart the Integrated Fiery Color Server” page 15. 9 Press 4 TCP/IP - Subnet Mask and press Change Settings.
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Page 12: Printing
ROUBLESHOOTING Printing Intermittent print quality and color quality problems are difficult to trace. Before you troubleshoot print quality problems, print a Start Page to make sure that the digital press does not need servicing or adjusting. A Fiery Start Page prints when the Fiery is turned on or restarted if Print Start Page is enabled in Fiery Server Setup. - Page 13 ROUBLESHOOTING If this happens Try this Print quality is poor. • Print a EFI Splash RPX-iii Startup Page. To print a Startup Page, quit and then restart the EFI Splash RPX-iii. Make sure that the Print Startup Page setting is selected in the EFI Splash RPX-iii Server Preferences. •...
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Page 14: Printing To The Fiery
ROUBLESHOOTING Printing to the Fiery If you have problems printing, see the following sections. Sending Test Pages • Choose Troubleshooting from the Help menu on the EFI Splash RPX-iii. • Click a page size in the Fiery Connection Test Pages dialog box. •... -
Page 15: Restarting The Fiery
ROUBLESHOOTING Restarting the Fiery The following procedures explain how to restart the Xerox EX Print Server and the Integrated Fiery Color Server. EX P O MANUALLY RESTART THE EROX RINT ERVER 1 Ensure that the Fiery is not receiving, processing, or printing any files. -
Page 16: Reinstalling Fiery System Software
ROUBLESHOOTING Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason, you must: • Quit the EFI Splash RPX-iii. • Follow the connection procedures in Getting Started. -
Page 17: Index
NDEX NDEX Apple menu 12 Gigabit Ethernet 7 brightness 6 hard disk drive 6 cable connections ID on digital press 10 6, 8, 14 IP address 8, 10 calibration 13 configuring 10 checking cables 7 configuring manually 11 checking connections 6, 7 IP address of Fiery 10 color IP address on digital press 10... - Page 18 NDEX reinstalling Fiery system software 16 reinstalling software 7, 8, 13 restarting the Fiery 8, 15 scan cable 9 scan crossover cable 8 server software 8 servicing the digital press 12 Splash RPX-iii dongle 7, 9 Splash RPX-iii Startup Page 15, 16 Start Page 10 subnet 8 system requirements 7...
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