Help - Telstra Colombo User Manual

Help

No display
• The batteries may be dead. Recharge or
replace the batteries, see 'Replacing the
handset batteries', page 56.
• Is the handset switched off? To switch the
handset on, see page 23.
No dial tone
• Check that the telephone line cord is
plugged into the phone socket.
• Check that the base is connected to the
mains power and switched on.
• Are the batteries low or flat? If so, charge
the batteries or replace them if necessary.
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You cannot link up with the base
• Check that the base is connected to the
mains power and switched on.
• Are you are out of range? Move the handset
closer to the base.
• Are the batteries low or flat? If so, charge
the batteries or replace them if necessary.
• If using more than one base, check that you
are connected to the correct base, see page
31.
No ring on the handset
• Check that the ringer volume is switched on,
see page 26.
• Check that the base is plugged into the
phone socket and that it is also connected
to the mains power and switched on.
Help
Buzzing noise on my radio, TV, computer
or hearing aid
• Sometimes, your Telstra Colombo and other
cordless telephones can interfere with other
electrical equipment if placed too close. Try
moving it at least one metre away from
such appliances.
The phone does not appear to be
working
• Check that the base is plugged into the
mains socket and switched on.
• Check that you are using the correct mains
power adaptor.
• Check that the handset has slotted correctly
into the base.
• Check that the handset batteries have been
correctly fitted.
Interference on my cordless handset
• Move the base unit at least 1 metre away
from other electrical appliances.
• If you have an ADSL internet service ensure
correct filters are installed to prevent
interference.
TecHelp line 1300 369 193
Call the Colombo Helpline:
• if you are having difficulties using your
Telstra Colombo.
• if you need replacement batteries or mains
power lead.
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