Help - Telstra Slim User Manual

Help

Icon flashes
• Is the handset registered correctly to the
base? See page 53.
• Check that the mains power is correctly
connected.
• Check that the handset is within range of
the base.
• Is the battery low? Place the handset on the
base/charger to recharge.
Battery icon does appear to be
filling
• Try cleaning the charging contacts.
• Check that the mains power is correctly
connected.
You hear the busy tone when you
press
• Make sure the handset is in range of the
base.
• Another handset registered to your Telstra
Slim base may be on the line.
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Answering machine does not record any
messages
• The memory may be full. Play and delete
old messages. See page 45.
Answering machine messages have the
wrong date and time
• Have you manually set the date and time?
See page 13.
Cannot access your messages from
another phone
• Have you changed the remote access
security PIN code? See page 46.
Always keep a note of the new PIN code in
a safe place.
• Has remote access been disabled? To enable
remote access. See page 46.
Help
No Calling Number Display number/
name displayed
• Have you subscribed to Telstra Calling
Number Display? See page 35.
• The caller may have blocked their number.
• An exact name/number match was not
found in your phonebook. Check that you
have stored the complete number including
area code.
Base unit does not ring, but the lights
are on
• Have you connected the telephone line
correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try
using another socket.
Buzzing noise on my phone or on other
electrical equipment nearby
• Sometimes your Telstra Slim can interfere
with other electrical equipment if it is
placed too close. It is recommended that
you place your Telstra Slim at least one
metre away from electrical appliances or
metal obstructions to avoid any risk of
interference.
• If you have an ADSL internet service ensure
correct filters are installed to prevent
interference.
Customer Helpline
If you are still experiencing difficulties
please call TecHelp on 1300 369 193 or email
tcpsupport@ingrammicro.com.au
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