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Telstra TVC-C Getting To Know Manual

Voice control cordless phone
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Getting to know your
Telstra Voice Control
Cordless Phone
Model TVC-C
"Alexa, call Mum."

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Summary of Contents for Telstra TVC-C

  • Page 1 Getting to know your Telstra Voice Control Cordless Phone Model TVC-C “Alexa, call Mum.”...
  • Page 2 An iOS/Android smartphone device with the Telstra Voice app and the Amazon Alexa app installed, these can be downloaded free from your app store by searching for ‘ Telstra Voice ’ and ‘ alexa ’. Important Use only the power adaptor and telephone line cord provided in the box.

  • Page 3: Table Of Contents

    Navigating the menus ..................... 13 2.4.1 Scrolling through menus ................ 13 2.4.2 Menu map ....................14 Setting up Alexa Downloading the Telstra Voice app and signing in ........15 Date & time Set the date and time ....................18 Using the phone ..................19 Using Alexa ........................19 Making a call ......................20...
  • Page 4 Things to try – just tap and say: ................27 Contacts Viewing details of a contact ................29 Predialling a contact ....................29 Caller ID Missed calls notification ..................30 Telstra TVC-C calls list ..................30 8.2.1 View an entry .....................30 8.2.2 Delete an entry ..................31 8.2.3 Delete all calls .....................
  • Page 5 12.3.3 Country code .....................43 12.3.4 Local code ....................43 12.3.5 IDD code ......................43 13. Default settings 14. De-registering Telstra TVC-C device from Amazon Alexa and Telstra Voice apps 15. Deleting Telstra Voice account 16. Help 17. General information 18. Wall mounting...

  • Page 6: Getting Started

    Getting started Important • Do not place your Telstra TVC-C device in the bathroom or other humid areas. • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature.

  • Page 7: Installing The Base

    Installing the base Wi-Fi router Plug the Ethernet cable into the socket on the rear of the base and plug the other end into any spare Ethernet port Plug the power adaptor jack on the router. into the socket on the rear of the base and the power adaptor into the main power wall socket.

  • Page 8: Installing And Charging The Handset Batteries

    Installing and charging the handset batteries Remove the battery cover from the back of the handset and insert the rechargeable Ni-MH battery cells supplied. Please note the ‘+’ and ‘-’ markings inside the battery compartment and insert in the correct direction. Slide the battery cover back into place.

  • Page 9: Getting To Know Your Phone

    Getting to know your phone Overview of the handset A Ring indicator LED Flashes when the phone rings. B Display For display icons, see “Overview of the handset display” on page 11. C Left soft key / Menu / Select / OK In standby, press to enter the main menu.
  • Page 10 G Scroll down / Volume down Scroll down through lists and menu options. During a call, press to decrease the earpiece and hands-free volume. In standby, press to enter the handset ringer volume setting. When you have entered the handset ringer volume setting, press to decrease the handset ringer volume.

  • Page 11: Overview Of The Handset Display

    Line In Use – When another handset is on a landline call. Voicemail - If you have subscribed to a voicemail service o ered by your telephone service provider, Telstra TVC-C handset can notify you when you have new voicemail messages.

  • Page 12: Overview Of The Base

    When your Telstra TVC-C base enters registration mode. Slow flashing Alexa service is not ready or possible network connectivity issue. Green Quick flashing When your Telstra TVC-C device is updating to a new software. Getting to know your phone...

  • Page 13: Navigating The Menus

    Navigating the menus Your Telstra TVC-C handset has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on page 14. 2.4.1 Scrolling through menus From the standby screen, press Menu. The main menu is opened and the display will show the main menu icons.

  • Page 14: Menu Map

    Handset Version Time Format You must have allowed access to your contacts in the Telstra Voice app for the contacts list to be available on your Telstra TVC-C handset(s). Caller ID shows you who is calling and includes date and time of calls.

  • Page 15: Setting Up Alexa

    Alexa and tap Continue. Note Only one Telstra TVC-C device can be set up at a time. If it cannot find your Telstra TVC-C device, check your base power adaptor is securely connected and Setting up Alexa...
  • Page 16 Ethernet cable is plugged into the router and check your smartphone is connected to the same Wi-Fi network the base is connected to. Telstra Voice will ask you to allow access to your smartphone contacts. This will allow the app to automatically synchronize the contacts in your smartphone to the Telstra Voice app and Telstra TVC-C contacts list.
  • Page 17 17. You can now plug the other end of the telephone line cord into the telephone line wall socket. Your Telstra TVC-C device is now ready to use. Note If the Alexa key is pressed before the set up is complete the screen will display Account error.

  • Page 18: Date & Time

    The date and time on your Telstra TVC-C device are set automatically during set-up with the Telstra Voice app. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call, and will override manually set date and time.

  • Page 19: Using The Phone

    Using the phone To switch the handset on, press 2. When the handset is on standby screen, press and hold for about 5 seconds. Confirm? is displayed, press to confirm or to cancel. Using Alexa Press , the display will show Alexa listening...

  • Page 20: Making A Call

    Making a call 5.3.1 Landline call The Telstra TVC-C handset gives you direct access to your smartphone contacts. You can now call a contact via your handset using Alexa: Press 2. After the beep, say for example “Call Mum.”...

  • Page 21: Preparatory Dialing

    Note Your phone will automatically time the duration of all external calls, the call timer will display on the screen. When the call ends, the total duration of your talk time is shown for 2 seconds. 5.3.3 Preparatory dialing Dial the number first. If you make a mistake press Clear to delete the last digit.

  • Page 22: 5.3.6.2 Predial A Number In The Calls List

    4. Scroll to the entry you want to dial. 5. Press to dial. 5.3.6.2 Predial a number in the calls list Press  to enter the call list menu. 2. Scroll to highlight the calls list (Missed Calls, Received Calls, Outgoing Calls, Accepted...

  • Page 23: Adjusting The Ringer Volume

    Adjusting the ringer volume In standby, press and then scroll to select the desired volume level. Press Select. Or, press and hold back on. While the phone is ringing, press to select the desired volume level. 5.10 Intercom 5.10.1 Making an internal call If more than one handset is registered to the base, an internal call can be made between handsets.

  • Page 24: Transferring A Call Unannounced

    Charges may apply. You can add numbers to the call blocking list as they come through or by using the Call Blocking menu on the Telstra Voice app. A maximum of 1000 numbers can be added to the call blocking list.

  • Page 25: Block An Unknown Caller

    5.15.2 Unblock a number You can view and unblock a number via the Telstra Voice app. Open the Telstra Voice app on your smartphone. 2. Tap on Settings.

  • Page 26: Alexa Voice Services

    Note An alarm, reminder and timer will sound on the handset that it is activated on. Making an announcement Alexa can make announcements from your Telstra TVC-C to all other compatible Alexa enabled devices on your account. Press 2. After the beep, say for example “Announce dinner is ready.”...

  • Page 27: Things To Try - Just Tap And Say

    Things to try – just tap and say: To do this... Say this... Ask Alexa to make landline calls to “Call (Mum).” your contacts or to other numbers “Call (Lucia’s) mobile.” supported by your landline service “Call (Jarred) on her home phone.” provider.
  • Page 28 Music & Radio “Play music for cooking.” “What song is this?” “Play pop from the ‘90s.” “Play the station 4KG on TuneIn.” Audible Audiobooks “Go back.” “Stop reading in 30 minutes.” “What audiobooks do I have?” For more examples, go to Things to Try in the Amazon Alexa app. Note Certain services are subject to change or withdrawal at any time, or may not be available in all areas and may require separate subscriptions.

  • Page 29: Contacts

    Contacts Provided you have given the Telstra Voice app access to your smartphone contacts during set-up – your smartphone contacts will be imported to the Telstra Voice app and shared with the Telstra TVC-C base. Maximum of 2000 contacts names; one name 3 number fields can be imported to the Telstra Voice app and Telstra TVC-C base.

  • Page 30: Caller Id

    Private if the telephone number has been withheld. If your Telstra TVC-C base is connected to a PBX system, caller information may not be available. Contact your PBX supplier. Missed calls notification When you have new missed calls (incoming calls that you haven’t answered), the...

  • Page 31: Delete An Entry

    View is highlighted. Press Select. The number (and name if stored in the contacts list), and the time and date of the call are displayed. 6. Press to return to standby. 8.2.2 Delete an entry Press to enter the call list menu. ...

  • Page 32: Answering Machine

    Answering machine Your Telstra TVC-C has a built-in answering machine that can answer and record calls for you when you are unavailable to answer the phone. When the answering machine is turned on, displays on the handset screen. There is one answer mode – Answer & Record mode with 60 minutes recording time.

  • Page 33: Use Default

    4. After the tone, speak clearly to the handset microphone. Press Save to end the recording. 5. The handset automatically plays back the recorded outgoing message. Delete Record If you are not happy with the recording, press and select option again to re-record.

  • Page 34: Deleting Old Messages

    3. During the message playback, press the keys below to perform the following functions: Turn the playback volume up. Turn the playback volume down. Play previous message. Repeat current message. Play next message. Delete current message. Switch to speakerphone mode. Stop playback and return to standby.

  • Page 35: Call Settings

    Call settings 10.1 Auto hang-up The phone is set to end calls by placing the handset on the charger. This feature can be switched o so that calls can only be ended by pressing Press Menu, scroll Call Settings and press Select. Auto Hang-up is highlighted.
  • Page 36 5. Scroll to the number, press Clear to delete a digit, or press and hold Clear delete all digits. Edit the number if necessary and press Save. 6. Press to return to standby. Call settings...

  • Page 37: Handset Settings

    Select. 4. Scroll 5. Press to return to standby. 11.1.3 Key beep Your Telstra TVC-C handset will beep with each key press. You can switch this beep Press Menu, scroll Handset Settings and press Select. Sounds is highlighted. Press Select.

  • Page 38: Out Of Range Tone

    11.1.4 Out of range tone When on a call if you move out of range of the base, you will hear a beep. You can Press Menu, scroll Handset Settings and press Select. Sounds is highlighted. Press Select. Out of Range Tone and press Select.

  • Page 39: Registration

    If you still cannot register a handset to the base please check how many handsets are already registered. The total number of handsets that can be registered to a base is dependent on the base. Your Telstra TVC-C base can register up to 5 handsets.

  • Page 40: Handset Name

    11.4 Handset name A personalized name can be set for each handset to easily distinguish between them. A name can be up to 16 characters. Press Menu, scroll Handset Settings and press Select. 2. Scroll Handset Name and press Select. Clear 3.

  • Page 41: Advanced Settings

    Advanced settings 12.1 Base settings 12.1.1 Change PIN Some functions are protected by a 4 digit PIN code which must be entered if the settings are changed. The default depends on the base. The PIN can be changed to a preferred number. When entering a PIN, the digits are shown as **** Press Menu, scroll Advanced Settings...

  • Page 42: Internal Names

    12.2 Internal names This will show you the list handsets registered to the base. Press Menu, scroll Advanced Settings and press Select. 2. Scroll Internal Names and press Select. 3. Scroll to the required handset and press Options. Dial Dial - to intercom the selected handset.

  • Page 43: Country Code

    Note The settings for Country, Local and IDD codes are used to convert telephone numbers synchronised from your smartphone to numbers suitable for landline calling. When a number from your contacts list is saved as +44xxxxxxxxxx, for the handset to dial out over the landline +44 needs to be replaced with the correct IDD and country code or local code.

  • Page 44: Default Settings

    Default settings Ring volume Ringtone Key beep Out of range tone Docking tone Handset name Handset Date & time 01-01-2019, 00:00 Auto answer Auto hang-up Receiver volume Speaker volume 0000 Intrusion call Not allowed Recall mode Recall 1 (100ms) Answering machine Number of rings 5 rings Default settings...

  • Page 45: Registering Telstra Tvc-C Device From Amazon Alexa And Telstra Voice Apps

    Press Select. Base Reset and press Select. 14. Scroll Confirm? is displayed. Press to confirm. Your Telstra TVC-C device is now ready to be added to a new account. De-registering Motorola AX device from Amazon Alexa and hellovoice apps...

  • Page 46: Deleting Telstra Voice Account

    Deleting Telstra Voice account You can permanently delete all your registered Telstra TVC-C devices, contacts and calls information from the Telstra Voice app. Open the Telstra Voice app on your smartphone. 2. Tap on Settings. Help & Support. 3. Tap on Delete Telstra Voice account Confirm...

  • Page 47: Help

    Check that the smartphone is connected to the same Wi-Fi network as your router. • Reset the Telstra TVC-C device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again.
  • Page 48 Caller Display cannot show the contact name match • Refer to the No Caller Display section above. • Check that you have allowed Telstra Voice app access to your smartphone contacts. • Check that the contact can be found in the contacts list.
  • Page 49 Check that you are not too far from the base. • Reset the Telstra TVC-C device by removing the batteries from the handset and pressing the RESET button on the base. Wait for around 15 seconds before connecting it again. Allow up to one minute for the handset and base to synchronize.

  • Page 50: General Information

    General information Safety information Important This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the UK.
  • Page 51 • The product has been dropped or the cabinet has been damaged. • The product exhibits a distinct change in performance. Installation Guidelines • Read and understand all instructions and save them for future reference. • Follow all warnings and instructions marked on the product. •...
  • Page 52 (“MZGW”) What Does this Warranty Cover? Subject to the exclusions contained below, MZGW warrants that this Telstra branded product (“Product”) or certified accessory (“Accessory”) sold for use with this product that it manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below.
  • Page 53 LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL TELSTRA OR MZGW BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE...
  • Page 54 (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Telstra or MZGW are excluded from coverage. Use of Non-Telstra branded Products and Accessories. Defects or damage that result from the use of Non-Telstra branded or certified Products or Accessories...

  • Page 55: Wall Mounting

    Wall mounting Important Before you wall mount your Telstra TVC-C base, check that you are not drilling into any hidden wiring or pipes. Before you drill, make sure all the cables will reach the router, telephone socket and mains power wall socket.
  • Page 56 4. Slot the holes on the back of the base over the screw heads and gently pull the base down to make sure it is securely in place. Wall mounting...
  • Page 57 13 22 00...

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