Help; Getting Help - Blackmagicdesign Cinema Operation Manual

Help

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Help

Getting Help

The fastest way to obtain help is to go to the Blackmagic Design support pages and check the latest
support material available for your camera.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support center at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design Support
If you can't find the help you need in our support material, please use the "send us an email" button
on the support page to email a support request. Alternatively, click on the "find your local support
team" button on the support page and call your nearest Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of Blackmagic Camera Setup software is installed on your computer, open
the 'about Blackmagic Camera setup' window.
‚ On Mac OS X, open Blackmagic Camera Setup from the 'applications' folder. Select 'about
Blackmagic Camera Setup' from the application menu to reveal the version number.
‚ On Windows, open Blackmagic Camera Setup from your 'start' menu or 'start' screen. Click on
the 'help' menu and select 'about Blackmagic Camera Setup' to reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Camera Setup software installed on your computer, please visit
the Blackmagic Design support center at www.blackmagicdesign.com/support to check for the latest
updates. While it is usually a good idea to run the latest updates, it is wise to avoid updating any
software if you are in the middle of an important project.
Battery Replacement
Blackmagic Cinema Camera and Production Camera 4K's built in battery is not user-servicable. Should
the battery require replacement, you will need to send it to your nearest Blackmagic Design service
center for replacement. If the camera is outside of its warranty period, the battery replacement will
incur a small service fee for the cost of the battery, labor and return of the camera to you. Please
contact Blackmagic Design Support to find out details of where to send your camera, how to package
it safely and how much the replacement will cost in your country.