CipherLab 8500 Reference Manual page 106

8500 Series Mobile Computer
The reader does not decode after scanning...
Unreadable barcode —
Check if the barcode is defaced. A defaced barcode may not be readable.
Un-programmed to read —
Check if the scanner is programmed to read the symbologies (types of barcode) that you are
trying to read.
Try scanning a test barcode of the symbology you are trying to read.
Dirty scan window —
Check if the scan window gets dirty. Wipe it with a clean and dry cloth, and try again.
Out of scanning range —
Try adjusting the scanning distance from the scanner to the barcode.
The mobile computer cannot transmit/receive data to/from a host computer or other
devices...
Over IR port —
Make sure the mobile computer's infrared port is pointed directly to the infrared port of another
IR device. The distance between the mobile computer and a target device is within proper
range, and no obstacles in between. Try to establish connection again.
Via Bluetooth —
Make sure the distance between the mobile computer and a target device is within proper
range. Try to establish connection again.
Check if the relevant settings are correct.
Check if the connection is working properly.
Over RS-232 port via cradle —
Check if the RS-232 connection is correct and secured.
Make sure the serial port parameters on the host are configured to match the serial parameters
on the mobile computer. Try to establish connection again.
Make sure the mobile computer is well seated inside the cradle. DO NOT remove the mobile
computer or disconnect the cradle before communications are done.
If the problem persists, run the IR Echo Test to check the IR interface between the mobile
computer and the cradle.
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Reference Manual
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