Troubleshooting - CipherLab 8500 Reference Manual

TROUBLESHOOTING

The mobile computer cannot be turned on when you press the POWER key...
Make sure the battery pack is installed properly.
Re-charge the battery inside the mobile computer and monitor the charging status.
If the battery is faulty, replace it with a fresh and fully charged battery then.
Charging error...
Make sure the power cord is well connected between the cradle/charger and an outlet.
Check if the battery contacts of the battery itself and the battery compartment are clean.
Try to re-charge the battery and monitor the charging status.
Warning! Only use batteries or charging device manufactured by CipherLab. The use
of wrong battery or charging device could result in damage to human body
or the product itself, and will void your warranty.
The keyboard input seems not working properly...
Perform the keyboard test.
If the problem persists, slide the battery latch to reload the battery pack. Then perform the test
again.
The reader does not scan...
Low battery —
Check if the battery icon on the screen indicates a low battery status. If so, replace it with a
fresh battery then.
If the problem persists, check if the battery contacts get dirty or the battery pack does not fit
to the compartment.
Regarding the barcode or RFID reader —
Perform the reader test to see if the reader is working.
If the problem persists, slide the battery latch to reload the battery pack. Then perform the test
again.
(see 3.3.4)
Appendix II
(see 3.3.1 or 3.3.9)
(see 3.5)
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