TouchTunes Playdium Installation And Setup Manual
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TouchTunes Playdium Installation And Setup Manual

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INSTALLATION AND SETUP GUIDE

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Summary of Contents for TouchTunes Playdium

  • Page 1 INSTALLATION AND SETUP GUIDE...
  • Page 2 The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by TouchTunes Interactive Networks. TouchTunes Interactive Networks assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

  • Page 3: Table Of Contents

    Playdium Technical Specifications ........
  • Page 4 4 Service and Maintenance Collection ..............35 Replacing the Payment Means .

  • Page 5: Welcome

    Welcome About this Guide This guide is intended for Operators of TouchTunes digital jukeboxes and their technicians, and TouchTunes technical support and field service personnel. It provides important information about the installation, setup, and operation of Playdium. About this Guide...

  • Page 6: Features Overview

    Features Overview Features Overview Display Playdium features a 23 inch LED-backlit LCD monitor. Playdium’s monitor features a 16x9 aspect ratio. Sound & Amplification Playdium’s internal amplification is provided by ICEpower® 2-channel dual amplifiers with integrated power supply. The jukebox offers three independent output zones, two of which can be powered by internal amplification, while the third is externally-powered.
  • Page 7 Welcome Features Overview Light Show Playdium’s multicolor LED light show features 16 million colors, cast through two-way mirrored panels. A blue LED brand bar (which features a red status indicator LED) and backlit payment means complete the lighting package. Hardware Playdium’s hardware specs include:...
  • Page 8 Playdium's diagnostic capabilities also make it easier for TouchTunes' support team to identify and correct issues remotely. Playdium also provides enhanced system recovery capabilities and improved automated alerts that let you know about potential problems before they become critical.
  • Page 9 Welcome Features Overview Mounting Options Playdium can be mounted on a wall, or installed on its own optional floor stand. No separate mounting bracket is required, as the Playdium chassis doubles as its own bracket. Connectivity Playdium is designed to use either a wired or a wireless broadband connection only. Supported connection options include DHCP and static IP.

  • Page 10: Playdium Technical Specifications

    TouchTunes Interactive Networks is not responsible for any damage resulting from the improper installation or connection of test kit components or any other external equipment to your kit. Nor is TouchTunes responsible for any damage caused during shipment (except the shipment to the original purchaser) or any damage caused •...
  • Page 11 CAUTION: Do not use the Playdium immediately after transferring the unit from a cold place to a warm place as condensation may have occurred on internal components. Wait for the unit to reach room temperature before using it.

  • Page 12: Contacting Touchtunes

    The date/time of the problem. • Actions performed immediately before the problem occurred. • Any additional comments. If you need assistance with this or any other TouchTunes product, call technical support at 847-353-1954. We value your comments. Playdium Installation and Setup Guide...

  • Page 13: Installation

    CAUTION: Playdium is heavy. While it is designed to make it possible to install by one person working alone, it is always a good idea to have a second person available to hold things in place and help you lift the heavier components.

  • Page 14: List Of Components

    Playdium Connection Diagrams • 900774-001 • This guide Preparing Tools for Installation You may require these tools to install Playdium. Ensure that you have all the tools at hand before beginning the installation: • Phillips #2 screwdriver • Phillips #3 screwdriver Installing the Chassis Playdium does not require installing a separate mounting bracket.
  • Page 15 Floor 5. With Playdium lying on its back, and using the provided key (two are included in the parts kit packaged with your Playdium) unlock the payment panel and open it to reach the lever below the core.
  • Page 16 6. Pull the pin that keeps the lever from moving (A). Then, while still pulling on the pin, pull the lever down (B)to pop the core out of its connectors (C). 7. Lift the core, and carefully set it aside (on a table or counter) in the orientation shown below. Playdium Installation and Setup Guide...
  • Page 17 12. Ensure that the “flap” part of the assembly can move freely. Note: Whenever you must move Playdium, remember to secure the moving flap using the velcro strip, to prevent it from flapping around. Failure to do so could damage its temperature sensor, and prevent the fans from functioning correctly.

  • Page 18: Installing Playdium On A Floor Stand

    A floor stand is available for mounting a Playdium, making it possible to install a Playdium in a venue where there is no available room on the wall. A Playdium on a floor stand can become a dramatic centerpiece for a bar, club or restaurant.

  • Page 19: Accessing The Cable Channel

    Installation Installing the Core Accessing the Cable Channel 1. Playdium is designed with two cable channels that let you route outside cables into the jukebox. Once all your cables have been routed through the cable channels, pull an inch or two of cable inside the chassis, then...
  • Page 20 7. Route any cables that need to be routed through the top cable channel. The cables should be routed along the middle of the bracket, and laid as flat as possible. 8. Verify that there is enough slack in the wires as you connect them to the backplane board. Playdium Installation and Setup Guide...
  • Page 21 14. Fasten the airflow assembly using the two screws you removed earlier. Note: The airflow assembly should not be disconnected, unless you are replacing a damaged assembly. The airflow assembly is required to prevent the temperatures inside Playdium from exceeding acceptable levels. Playdium Installation and Setup Guide...

  • Page 22: Connection To Broadband Network

    MNGR & & In the next chapter, you will configure the communications settings for the broadband network so Playdium can contact the TouchTunes server using this connection. Connecting Audio Speakers 1. Prepare your speaker wires by stripping the ends of the 4 connector wires, exposing approximately 1/4” of wire.

  • Page 23: Install The Core

    5. Slide the core down onto the pegs and mating connectors. 6. With one hand holding the core to prevent it from dropping suddenly, use your other hand to pull the pin that holds the red lever in place. Playdium Installation and Setup Guide...
  • Page 24 7. Push the red lever back up to pull the core down into its final position, while keeping a hand on the touchscreen to hold it in place. 8. The core comes down and snaps into place. Once the red lever is horizontal, the pin also snaps into place to secure the lever. Playdium Installation and Setup Guide...

  • Page 25: Connect The Power

    Next... Connect the Power Connect the AC power cord from the rear of Playdium to a properly-grounded (3-prong) electrical outlet. Next... The next step is to turn on the jukebox and proceed with the software setup. This is covered in the next chapter, Software Setup.
  • Page 26 Installation Next... Playdium Installation and Setup Guide...

  • Page 27: Software Setup

    Now that you have made all the necessary connections, it is time to turn on Playdium. CAUTION: Do not power up Playdium immediately after transferring the unit from a cold place to a warm place as condensation may have occurred on internal components. Wait for the unit to reach room temperature before using it.

  • Page 28: Activation And Network Configuration

    Activation and Network Configuration Note: When you power up a Playdium for the first time, it automatically goes into night mode: the computer and other internal components of Playdium are running, but the touchscreen, audio system and lights for Playdium are disabled. Bring Playdium out of night mode and activate its screen before setting it up.

  • Page 29: Settings On The Manager Screen

    When the jukebox is fully initialized, the Attract Screen of the Customer Interface appears. Settings on the Manager Screen Call Now After you activate Playdium, ensure you perform a “Call Now” so that your jukebox is equipped with the most up-to-date software. To do this, access the Diagnostics menu of the Operator Interface.
  • Page 30 4. Press the Call now button at the bottom of the menu. Playdium communicates with the TouchTunes servers and downloads the most recent software build. This process can take a few minutes, after which the jukebox will reboot, install the new software, then reboot again, this time with the updated software.

  • Page 31: Remote Control

    2. Enter the new three-digit code to use. The new code must be in the range 000 to 255. 3. The red indicator light will light up for three seconds to confirm your selection. If you enter an invalid code the light will blink five times. Playdium Installation and Setup Guide...
  • Page 32 3. Watch the display. When prompted, press the MIC VOL UP key on the remote control. The screen displays a success message and returns to the Options screen. 4. Test the remote by raising and lowering the jukebox volume as it is playing. Playdium Installation and Setup Guide...
  • Page 33 Raises and lowers the volume of the selected zone within the limits set on the Sound Mixer screen. For future use. F1, F2, F3, F4 Used to navigate left/right and select options on some screens. Left-arrow, right-arrow, OK Playdium Installation and Setup Guide...

  • Page 34: Closing The Payment Door

    Settings on the Manager Screen Closing the Payment Door 1. Close the Playdium payment panel by pulling it up and shut, then pressing on its front face to engage the locking mechanism. 2. Secure the payment panel by using the key to lock it closed.

  • Page 35: Service And Maintenance

    Service and Maintenance This chapter provides information about the service and maintenance of a Playdium jukebox. Topics Collection Replacing the Payment Means Replacing the Core Replacing the Chassis Collection How to collect the bills from a Playdium jukebox: 1. Using the key that came with the jukebox, unlock the payment panel.

  • Page 36: Replacing The Payment Means

    5. Close the payment panel. 6. Lock the payment panel. Replacing the Payment Means Replacing a Bill Acceptor Follow the steps in the Collection section to access the bill acceptor(s), then the following to perform the replacement: Playdium Installation and Setup Guide...
  • Page 37 Replacing the Payment Means 1. Remove the bill stacker. 2. Remove the four (4) screws that hold the bill acceptor in place. Save those screws for later. 3. Carefully pull the bill acceptor out of its bay. Playdium Installation and Setup Guide...
  • Page 38 7. Fasten the bill acceptor to the payment plate, using the screws you set aside earlier. 8. Replace the bill stacker. Playdium Installation and Setup Guide...

  • Page 39: Notes On Replacing The Credit Card Reader

    (including Virtuo) and should only be used in Playdium jukeboxes. Replacing the Core There are no user-serviceable parts within the core. All defective cores shall be returned to TouchTunes for warranty processing, once Techline has authorized and issued a Warranty Replacement (WR) #.
  • Page 40 4. Lift the core, and carefully set it face down on a horizontal, flat surface (such as a table or a counter) covered by a soft cloth or similar, to avoid scratching or otherwise damaging the touch screen glass. Playdium Installation and Setup Guide...

  • Page 41: Removing The Hard Drive From The Previous Core

    5. Insert the hard drive enclosure in the slot and then gently push the enclosure in until it is completely seated. 6. Using your fingers, push in and then tighten the thumb screw (clockwise) on the hard drive tray until the thumb screw is securely tightened. Playdium Installation and Setup Guide...

  • Page 42: Installing The Replacement Core

    Installing the Replacement Core Note: Playdium MUST be mounted vertically when docking the core. Do not attempt to dock the core while the chassis is not mounted vertically. Failure to do so could damage the core or the chassis. 1. Ensure that the red lever on the chassis is pulled down and vertical, ready to receive the core.

  • Page 43: Finishing Up

    Finishing Up CAUTION: Do not power up Playdium immediately after installing a core that was brought in from a cold place into a warm place, as condensation may have occurred on internal components. Wait for the unit to reach room temperature before using it.

  • Page 44: Replacing The Chassis

    Service and Maintenance Replacing the Chassis 1. Set the power switch on the Playdium’s power receptacle to ON. 2. Close the payment panel by gently pulling it up and shut, then pressing on its front face to engage the locking mechanism.
  • Page 45 Service and Maintenance Replacing the Chassis 2. Set the power switch on the Playdium’s power receptacle to OFF. 3. Pull the pin that keeps the lever from moving (A). Then, while still pulling on the pin, pull the lever down (B) to pop the core out of its connectors (C).
  • Page 46 Note: The images above do not show the airflow assembly in order to make the top cable channel more visible. 7. Disconnect any cables on the backplane that lead outside Playdium (speakers, network, etc.) Playdium Installation and Setup Guide...
  • Page 47 15. Connect these cables to the appropriate sockets on the backplane. 16. Pull about 1 to 2 inches of slack into Playdium on the cables, then push the wire strain relief brackets into place, then tighten the screws on these brackets to hold the cables in place.
  • Page 48 21. Once you have moved the lever enough, the pin will stay up. Release it, and use that hand to push the core into the chassis, while pushing the red lever up. Playdium Installation and Setup Guide...
  • Page 49 23. Turn on the jukebox to validate that the new chassis has been installed properly. 24. Close and lock the payment panel, once you have determined that the jukebox is functional. Playdium Installation and Setup Guide...
  • Page 50 Service and Maintenance Replacing the Chassis Playdium Installation and Setup Guide...

  • Page 51: Troubleshooting

    Problem 1: No Sound Coming from Speakers Is Playdium turned on? If Playdium is in Night Mode, the screen will be off, and the red LED in the brand bar will be lit up. Cause A: Playdium is in Night Mode Press the Power Button on the remote (wireless or wired), or the one under the Playdium.

  • Page 52: Problem 2: Distorted Or Glitchy Sound

    If the jukebox indicates that music is playing but you still hear nothing, try the following: Cause C: Volume is set too low Using the remote (wireless or wired) or the volume controls under the Playdium, try raising the volume. Volume The on-screen volume indicator appears and its value increases. If you –...

  • Page 53: Problem 3: Sound Skipping

    Install a different core onto the chassis, and see if there is a difference in sound. If the replacement core does not present any distortion, then the original core is damaged and needs to be serviced by TouchTunes. If the replacement core also produces distortion, then the backplane might be at fault.

  • Page 54: Problem 4: Low Volume

    If this works, the core you replaced may need servicing from TouchTunes. Problem 5: Songs Fluctuate in Volume If you hear abnormal volume fluctuations in the middle of a song: Playdium Installation and Setup Guide...

  • Page 55: Problem 6: Microphone Does Not Work

    MIC Volume Set Too Low In the Operator Screen (accessed by pressing the MNGR button on the backplane inside Playdium) navigate to Sound|Zone X In (where X is the number of the zone where you wish to output the sound from the microphone.) Ensure that the Microphone volume is set high enough (raise the volume, as well as the MAX...

  • Page 56: Video

    Cause B: Jukebox Has No Power Check that Playdium is plugged into a wall socket that provides sufficient power, then open the payment door and check that the power switch is set to ON. If the jukebox has power, is actually running normally, apart from the screen being black, and is possibly even playing music, proceed with the following steps.

  • Page 57: Problem 2: Video Corruption

    If the error message does not already indicate the cause of the problem (such as a missing or damaged ID Chip) the usual cause tends to be the hard drive. Cause A: Software Corruption Playdium Installation and Setup Guide...

  • Page 58: Problem 2: Jukebox Is Sluggish Or Less Responsive

    Missing RAM Reboot into the ODT. Check the Total RAM shown in the top-right Hardware Info box. On a “launch” Playdium, this number should read 3.75GB. If the number is lower (such as 1.75GB) this is a sign that one of the RAM modules has failed.

  • Page 59: Problem 3: Bill Acceptor Not Accepting Bills At All

    If none of the above results in a working bill acceptor, or if the bill acceptor is visibly damaged: Cause D: Bill Acceptor is Damaged Replace the bill acceptor. Playdium Installation and Setup Guide...

  • Page 60: Problem 4: Credit Card Reader Not Working

    Incompatible Credit Card Reader Playdium ships with a credit card reader made by ID Tech (a replacement can be ordered as a FRU kit, with TouchTunes part number 600211-001.) This is the only card reader that is supported by Playdium, and is a different card reader than what is used in other TouchTunes jukeboxes.

  • Page 61: Light Show

    Software Corruption Dock the core back into the chassis, and turn on the jukebox. When the TouchTunes splash screen appears, press and hold down the MNGR button until the ODT starts. Once in the ODT, go to Tools, then Lights Test.

  • Page 62: Problem 2: Light Show Malfunctions

    Cause A: Core is Damaged If you have eliminated the LED strips, the hard drive, and the chassis as possible causes for the malfunction, then it is possible that the core could be the cause. Playdium Installation and Setup Guide...

  • Page 63: Connection Diagrams

    Connection Diagrams The following pages show how the different operator-serviceable components of Playdium should be connected, and how external devices should be connected to Playdium. Playdium’s power supply is located on the right side of the chassis, right below where the core would go. The power...
  • Page 64 Connection Diagrams Docking Connections Playdium Installation and Setup Guide...
  • Page 65 Line-in DI Box OPTION 2 SPEAKERS RF REMOTE AUDIO OUT ZONE ZONE AUDIO IN EXT. LIGHT MIC 1 PAYMENT DOOR COIN BILL SERIAL LIGHT SWITCH MNGR & & Top and Side Lights Bill Bill Credit Backlighting Connections Playdium Installation and Setup Guide...
  • Page 66 Connection Diagrams Data Connections Playdium Installation and Setup Guide...
  • Page 67 2 x 4 in series (8 total) wired in parallel with 1 x 4 wired in parallel with 1 x 8 = 3.2 per channel per channel Note: Class 2 wiring is required for speaker connections. Playdium Installation and Setup Guide...
  • Page 68 Connection Diagrams Playdium Installation and Setup Guide...
  • Page 71 TouchTunes Interactive Networks, Inc. TouchTunes Interactive Networks, Inc. Technical Support 400 Sainte Croix Avenue, Suite 200 E 850 Third Ave, Suite 15C 847-353-1954 Montreal, Quebec, New York, NY 10022 www.touchtunes.com Canada, H4N 3L4 Copyright © 2014 TouchTunes Interactive Networks...

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