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C H A P T E R 6
Troubleshooting your interactive whiteboard system
Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard's USB cable, wait 10 seconds, and then reconnect it.
If the issue persists, run the firmware upgrade utility, located in the same folder as your
SMART Product Drivers (for example, C:\Program Files\SMART Technologies\SMART
Board Drivers\SMARTFirmwareUpdater.exe [Windows® operating systems]
or\Applications\SMART Board Drivers\SMARTFirmwareUpdater.app [Mac computers]).
For more information about performing a firmware upgrade, see
contact SMART support.
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard's USB cable, wait a few seconds, and then
reconnect it.
Resolving projector issues
Resolving projector errors
Resolving image issues
To resolve common image issues, complete the following tasks:
Ensure the computer or other video source is on and set to display a resolution and refresh
l
rate supported by the projector (see Video format compatibility on page 27).
Ensure that the video source is properly connected to the projector.
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Press the Input Select button on the remote control or ECP to switch to the correct video
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source.
If these tasks don't resolve the issue, refer to the following sections for additional troubleshooting
information.
Loss of signal
If a video source signal is not detected, out
of range of the projector's support video
modes or the signal is being switched to a
different device or input, the projector
doesn't show a source signal and instead
displays the SMART logo on a blue screen.
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smarttech.com/kb/123545
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