Return Policy - MDHearingAid Pro User Manual

Return Policy

®
At MDHearingAid your satisfaction is guaranteed.
To get the most out of your MDHearingAid
understand that no hearing aid will restore normal hearing. Your satisfaction
®
with the MDHearingAid PRO depends to some degree on your expectations
and commitment to re-training your brain how to hear and listen.
45-Day Trial Period
You have 45 days from the date of purchase to return the Hearing Aids. The
reason for this long trial period is that often it takes several weeks to get
used to the sound of new hearing aids.
21-Day Full Refund Policy
Medical studies show that your brain requires approximately 21 days to adjust
to new hearing aids. If, after 21 days of using the MDHearingAid
(and before the 45th day from purchase), you are still not satisfied,
please contact us for a Return Merchandise Authorization (RMA) number.
You will receive a full refund of your purchase price less shipping costs
(or as directed by the site where you made the purchase). Detailed return
instructions will be explained over the phone or can be e-mailed to you along
with your RMA number.
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®
PRO Hearing Aids, please
®
PRO
For fastest service, please e-mail support@mdhearingaid.com. Alternatively,
you may call 312 - 219 - 8422. Customer Support office hours are Monday to
Friday, 8:30 am to 4:30 pm Central Standard Time.
Restocking Fees
Requests for an RMA number prior to trying the hearing aid(s) for 21 days
will be granted but will carry a ten percent (10%) restocking fee. Returns made
without a RMA number will incur a twenty percent (20%) restocking fee.
We are sorry, but we are unable to honor return requests after 45 days from
the date of purchase.
Number of Days Amount
from Invoice Refunded
1- 21 90% (with RMA)
21- 45 100% (with RMA)
45+ No Refund
Return Facility address:
MDHearingAid, Inc.
Returns Department
18447 W. 8 Mile Road
Detroit, MI 48219-1520
Please do not mail to this
address without contacting
Customer Service first.
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