MDHearingAid CORE User Manual
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MDHearingAid CORE User Manual

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Summary of Contents for MDHearingAid CORE

  • Page 1 CORE User Manual...
  • Page 2 “  I ’mimpressedwith thesoundquality andcomfort. Now Icanparticipatein conversationsinstead ofpretendingtohear. — Laura N.
  • Page 3 Congratulations With the CORE, you are back in control of the sounds around you, thanks to smart digital technology, paired with personalized settings and user-adjustable controls. Please read this User Manual in its entirety. Practice and patience are important as your ears relearn how to hear.
  • Page 4 We’reheretohelp. Our dedicated hearing instrument specialists, based in the USA, are the heart and soul of MDHearingAid. They’re happy to guide and assist you with any questions you may have. Take advantage of our free one-on-one phone consultations. 312-366-3899 Mon.—Fri. 8:00am—4:30pm (CST) support@MDHearingAid.com...
  • Page 5 “ T hecustomer servicehasbeen outstanding.They continuetosolve theproblemand givesolutions. — Joan P.
  • Page 6 TableofContents...

  • Page 7: Table Of Contents

    Troubleshooting ... 21 CORE Diagram ....4 Warranty and Repair ..25 Quick Start Guide .

  • Page 8: Package Contents

    PackageContents b) S ize312 a)COREHearingAid(s) Batteries Thin Tubing Open ComfortTIP ™ d) C losed ComfortTIP(s) c) C leaningTool Wire Magnet Brush *Contents will vary depending on quantity ordered.

  • Page 9: Core Diagram

    COREDiagram Tubing Base Microphones Thin Tubing ComfortTIP ™ Volume/Program Snap End (push button) Stabilizer Bar CORE Battery Body Compartment (on/off control) CORE comes assembled for your convenience.

  • Page 10: Quick Start Guide

    If you have a pair, first identify the left and right hearing aid. Step 1: Insert battery to turn on. Step 2: Place CORE on your ear. Step 3: Adjust the volume and/or program. Please note: The app is required to personalize your CORE. See the app manual for personalization instructions.
  • Page 11 Hold an aid upright in each hand, with the controls facing you. The tubing/tips point toward each other when in the correct hand. Left Right CORE in CORE in left hand. right hand. Please note: Tubing and tips are left and right ear specific. The hearing aid body...
  • Page 12 ) side of the battery facing up, use the cleaning tool magnet (or your fingers) to insert battery. c) Close battery compartment to turn your CORE on. Please note: If the battery compartment does not close easily, battery may be inserted upside down.
  • Page 13 • Store batteries in original packaging. or turn CORE over and let battery fall in your hand. • Do not use expired, unsealed, or corroded batteries. • Do not leave exhausted battery in CORE. Caution! Keep batteries out of reach from Buttons facing right children and pets.
  • Page 14 On/OffControl The CORE has a two-stage battery door which functions as an on/off switch. Fully closed • ON: Close battery door completely. • OFF: Slightly open the battery door (it should catch on a notch), or continue to open the battery door fully to change the battery.

  • Page 15: Place Core On Ear

    Hold thin tubing at the stabilizer bar junction. Insert ComfortTIP with gentle pressure into ear canal. b) Place CORE body behind ear. The curve of thin tubing should rest on top of your ear comfortably (next to glasses). c) Tuck stabilizer bar in the outer bowl of ear.

  • Page 16: Adjust Volume

    Caution! To avoid a sudden blast of sound, please raise the volume SLOWLY. Please note: Whistling may be heard if the CORE is turned on but not positioned securely in your ear. Once the ComfortTIP is properly inserted, whistling will stop.

  • Page 17: Program Selection

    Conversations in small groups of three 3. Conversation “Program three” to five people. Noisy places like restaurants, to provide 4. Restaurant “Program four” maximum noise reduction. *Program 1 is the default setting. When CORE is turned off, it will reset to Program 1.

  • Page 18: Care And Cleaning

    Use the cleaning tool wire to remove debris from tubing. a) Remove tubing (see page 17). b) Thread wire through tubing base and out of tip. c) Wipe end of wire clean and repeat as necessary. d) Reattach tubing to CORE body.
  • Page 19 Open battery compartment immediately and allow your hearing • Do not wear your CORE in the shower aids to dry naturally for 24 hours. or swimming, or immerse in water. • Avoid physical shock to your CORE, •...

  • Page 20: Replacing Tips And Tubing

    Left Right Right ear tips curve to the right. Left Right Open CORE comes assembled with the Open ComfortTIP. Closed If you experiencing whistling at higher volumes, replace the Open ComfortTIP with the Closed ComfortTIP. Thin Tubing: Left blue label indicates left ear.
  • Page 21 IMPORTANT: The end of the tubing should be visible through the opening of the ComfortTIP. Otherwise, tubing may detach from tip when Stabilizer Vented removing CORE from your ear. Please note: ComfortTIPs are left ™ and right ear specific.
  • Page 22 Remove tubing: Rotate tubing base 90° and slide off. b) Attach tubing: Gently push new tubing on. c) Make sure tubing base is flush with sides of CORE body when you are finished. Please note: Thin tubing is left and right ear specific.
  • Page 23 In addition to regularly cleaning your tubing and tips, you should also replace them every three (3) months. Over time, these items wear out and may become stiff, affecting both fit and sound quality. Regular replacement will keep your CORE sounding and feeling like new. Visit www.MDHearingAid.com or call 312-366-3899...

  • Page 24: Using The Telephone

    CORE’s top microphone until you find what works best for you. Audio Output Microphone Please note: The speaker function on your phone also works well with your CORE.

  • Page 25: Protection Plan

    This service contract starts on the date of hearing aid purchase and must be purchased within initial 90-day warranty. To purchase or renew your plan, please call 312-366-3899 or visit www.MDHearingAid.com. Please note: Product loss, accessories, and unauthorized repairs are not covered.

  • Page 26: Troubleshooting

    Troubleshooting Issue: Intermittent or Feedback/ Weak or distorted sound whistling no sound Turn CORE on Adjust volume Replace battery Use dehumidifier Clean ear canal Clean tubing/tip Change tubing/tip For more detailed troubleshooting tips, see the following pages.
  • Page 27 (see page 17) and increase to the aid dehumidifier overnight. maximum volume. If it whistles, your CORE is working and wax or debris • Lower the volume. may be blocking the sound. • Replace the battery with a fresh one •...
  • Page 28 Devicemakesawhistlingsound. • Whistling (feedback) occurs when • If whistling occurs when raising the amplified sound returns to the volume, you might need more gain microphone and is re-amplified. and should try the closed ComfortTIP. (see page 15). • Most hearing aids whistle when not inserted properly.
  • Page 29 CORE is working and wax or debris • Make sure the battery compartment is may be blocking the sound. closed all the way and CORE is on. • Clean tubing/tip (see page 13) and • Replace the battery with a fresh one ear canal.

  • Page 30: Warranty And Repair

    This warranty does not cover malfunctions due to unusual wear and tear or mistreatment of your CORE, such as physical shock, damage from moisture or sweat, excessive wax build-up, or tampering with the device, all of which void the warranty.
  • Page 31 RepairMailingGuidelines Repair Facility: • Send ONLY the CORE body • Use a small padded envelope • Write RMA number on the OUTSIDE of envelope RMA # MDHearingAid DON’T send: PO Box 5014 • Carrying case Southfield, MI 48086 • Packing materials •...

  • Page 32: Return Policy

    ReturnPolicy Your satisfaction is guaranteed. If you are not satisfied with your MDHearingAid CORE, you have 45 days to return it for a full refund. ® We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.
  • Page 33 Daysfrom AmountRefunded Invoice withRMA withoutRMA 1-45 100% No Refund No Refund Return Facility: RMA # You must contact customer service MDHearingAid for an RMA number before mailing PO Box 5014 to this address. Southfield, MI 48086...

  • Page 34: General Warnings

    GeneralWarnings Hazard Warnings • The use of hearing aids is only part of hearing rehabilitation; auditory training, • Prevent other people from using your lip reading instruction, and learning to hearing aids as these were individually interpret gesture cues may be required. adjusted to your hearing and may result in permanent hearing damage in the •...
  • Page 35 • Your hearing aids use the most • Never use your hearing aids when modern components to provide engaging in contact sports. The risk the best possible sound quality in of injury is very high in the event of a every listening situation.
  • Page 36 X-ray, MRT, CT, PET Scanning, • Do not use your hearing aids in Electro-therapy explosion hazard areas. • Hearing aids must not be exposed to Batteries strong electrical fields that may be • Ensure proper and careful disposal of generated during X-rays, CT scans, PET batteries.
  • Page 37 Bluetooth Use/Airplane Mode • Leaking batteries result in the creation of harmful substances. Please be very • Your hearing aids use Bluetooth. careful and avoid skin contact with Airplane mode must be activated when these substances. If there is leakage on you are in an area where Bluetooth use skin or in ear, seek medical assistance is not permitted.

  • Page 38: Warning To Dispensers

    WarningtoHearingAidDispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: •...
  • Page 39 Stop using the MDHearingAid CORE and consult a physician if: ® • Hearing in one or both ears worsens. • Your ear becomes occluded with excessive ear wax. • Hearing does not improve. • You develop an infection of your ear or •...

  • Page 40: Important Notice For Users

    ImportantNoticeForUsers Good health practice requires that a person with hearing loss has a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 41 dispensers now offer programs that permit you to wear a hearing aid for a period of time for a fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician.

  • Page 42: Fcc Regulations

    RF Power transmitted in that interference received, including band is -10.1 dBm EIRP. interference that may cause undesired operation. Manufactured for MDHearingAid® by SC Industries. Note: The manufacturer is not responsible for any radio or TV interference caused FCC ID: POMIINHAB3A0 by unauthorized modifications to this equipment.

  • Page 43: Transport And Storage

    TransportandStorageConditions During transport or storage for a long period of time, the temperature should not exceed the limit values of 14° to 158° Fahrenheit (-10° to 70° Celsius). During transport or storage for a long period of time, the relative humidity should not exceed the limit values of 10% to 60%.

  • Page 44: Compliance Information

    ComplianceInformation The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste. Please dispose of old or unused devices at waste disposal sites intended for electronic waste, or give your device to your hearing healthcare professional for disposal.

  • Page 45: Technical Specifications

    MAX OSPL90 ....124 dBSPL HF Average OSPL90 ... . . 119 dBSPL (You can find your CORE serial number on the inside of the battery door.) HFA Full-on-gain .

  • Page 46: Notice Of Cancellation

    THIS CONTRACT OR SALE. TO CANCEL THIS TRANSACTION, MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ANY OTHER WRITTEN NOTICE, OR SEND A TELEGRAM, TO MDHEARINGAID, PO BOX 5014, SOUTHFIELD, MI 48086 NO LATER THAN MIDNIGHT OF THE 45TH DAY AFTER THE INITIAL TRANSACTION. “I HEREBY CANCEL THIS TRANSACTION,”...
  • Page 48 Manufactured for CE Partner 4U BV SC Industries 24151 Telegraph Rd. #100 Esdoorlaan 13 v03.20 Southfield, MI 48033 3951 DB Maarn, Netherlands 0086...

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