Advertisement
3.1 FORMATTING
For formatting information, including instructions on how to format your OWC Envoy
Pro for Mac or Windows, go to:
3.2 TROUBLESHOOTING
Begin your troubleshooting by verifying that both ends of your cable are properly
plugged into the computer and the OWC Envoy Pro. If the OWC Envoy Pro is still not
working properly, try a different USB cable. You can also connect it to a different USB
port or a different computer.
If problems persist, consult our online collection of frequently asked questions
(http://www.macsales.com/FAQ) or see Section 3.5 for information on con-
tacting OWC technical support.
3.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest
that you keep two copies of your data: one copy on your OWC Envoy Pro and a sec-
ond copy on either your internal drive or another storage medium, such as an optical
backup, or on another external storage unit. Any data loss or corruption while using
the OWC Envoy Pro is the sole responsibility of the user, and under no circumstances
will Other World Computing be held liable for compensation or the recovery of any
lost data.
3.4 NOTES
• To see a step-by-step walkthrough for migrating your data from an old drive to a
new one, go to:
• The OWC Envoy Pro is designed to receive all needed power through the USB cable,
therefore a separate power adapter is not necessary.
• For the safe removal of your drive and to ensure that no data is lost, always eject or
unmount the drive from your operating system before disconnecting.
3.5 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION
8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
+1 (815) 338-8685 (International)
OWC ENVOY PRO
APPENDIX
http://www.macsales.com/format
http://www.macsales.com/migration
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email
5
APPENDIx
Advertisement
