Appendix; Troubleshooting; About Data Backup; Online Resources - OWC ThunderBay 4 mini Assembly Manual & User Manual

3.1 TROUBLESHOOTING

Begin your troubleshooting by verifying that the power cable is connected to the
ThunderBay 4 mini and to a power source. If the power cable is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, verify that both ends of your cables are properly plugged into the computer and the
enclosure. If the device is still not working properly, try connecting to another computer or
using another Thunderbolt cable. Remember that the ThunderBay 4 needs an active data
signal to remain on. If it is disconnected from the computer, or if the computer goes to sleep
or turns off, the ThunderBay 4 mini will go to sleep.
If you are still experiencing problems, consult Section 3.4 for OWC technical support
contact information.

3.2 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your ThunderBay 4 mini and a second copy
on either your internal drive or another storage medium, such as an optical backup, or on
another external storage unit. Any data loss or corruption while using the ThunderBay 4 mini
is the sole responsibility of the user, and under no circumstances will Other World Comput-
ing be held liable for compensation or the recovery of any lost data.

3.3 ONLINE RESOURCES

To access our online help resources, including things like FAQs, formatting tips, and a
step-by-step walkthrough of our recommended method for migrating your data from
an old drive to a new one, please visit:

3.4 TECHNICAL SUPPORT INFORMATION

Hours:
8am to 8pm (CT) Monday - Friday
Telephone:
866-692-7100 (North America)
+1 (815) 338-4751 (International)
OWC DIGITAL - THUNDERBAY 4 MINI

APPENDIX

www.owcdigital.com/support/
Live Chat:
www.owcdigital.com/livechat/
Email:
www.owcdigital.com/support/
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