About The Home Menu; Callpilot Feature Codes - Nortel CallPilot 100 User Manual
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Also See for CallPilot 100:
- Administration manual (164 pages) ,
- Set up and operation manual (82 pages) ,
- Quick start manual (16 pages)
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Norstar
About the Home Menu
The Home Menu is the introductory voice prompt that the system administrator records. It provides
a list of single-digit options to a caller. After listening to the Home Menu, a caller selects an option
by pressing a number on any tone dial telephone. Options in the Home Menu can route a caller to:
•
An information message
•
A mailbox to leave a message
•
An extension
•
Another menu.
CallPilot Feature Codes
When using CallPilot from a Norstar telephone, the user must enter a Feature Code. Feature Codes
are used to access the different functions and options of CallPilot. Users can activate the following
feature codes by pressing the numbers in parentheses below:
•
Leave Message Feature Code (F980) – lets mailbox owners leave a message in a mailbox
initialized with Norstar voice messaging.
•
Open Mailbox Feature Code (F981) – lets mailbox owners open their Personal Mailboxes.
All Personal Mailboxes are protected by a password that the mailbox owners establish.
•
Operator Status Feature Code (F982) – allows the system coordinator, receptionist or
Designated Operator to set the Operator Status. When an Operator is unavailable, the Operator
Status must be set to NO. This status alerts the Automated Attendant that the receptionist or
Designated Operator is unavailable. Users also deploy this feature code to establish whether a
business is open or closed. This feature code is protected by a password.
•
Norstar Voice Messaging Directory Number (DN) Feature Code (F985) – allows users to
determine the CallPilot Directory Number (DN). This number lets users forward a Norstar
telephone to their mailbox. Entering F985 will display the voice messaging DN on the
telephone display.
•
Transfer Feature Code (F986) – lets users transfer calls to a mailbox. While the call is active
(the call is not put on Hold), the user presses the memory button where Feature 986 is
programmed, then enters the mailbox number where he or she wants to direct the call. The
system then transfers the call.
•
Interrupt Feature Code (F987) – lets users interrupt a caller that is listening to the Personal
Mailbox Greeting or is leaving a message. This allows a mailbox owner to speak with a caller
who has reached their mailbox.
10
Messaging
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