Nortel CallPilot 100 User Manual page 38

Messaging
Feature
Reply based on CLID
Routing Calls based on CLID
Single Digit Menus (CCR)
Touchtone gate for Auto
Attendant/CCR
Transfer Point to an External
Number from CCR
Transfer (via Feature 986) of
an external caller to a specific
CCR Tree
Description
Used for automatic replies to
numbers collected from
CMS/CLASS. Norstar Voice
Mail will dial CLID with
message by simply pressing
the "call" soft key.
Lets the system coordinator
assign up to 100 unique
telephone numbers to the
Calling Line ID table. Each
telephone number is given a
destination type. The
destination type determines
where the call will be routed.
This can be programmed by
area code, exchanges or
individual telephone number.
Note: For the Calling Line ID
table to operate, customers
must subscribe to telco Call
Display services:
• Call Line Identification
• Automatic Number
Identification
Is available with Custom Call
Routing and lets a caller select
a menu option by pressing a
single digit.
Allows the system to quickly
determine if the caller has
DTMF capability and expedite
the call if no DTMF is detected.
In areas where rotary phones
are common, or where reliable
answer supervision is not
provided by the public network,
the long hold times previously
experienced are eliminated.
Transfers callers to a number
outside the Norstar system.
Directs callers to a specific
CCR Tree.
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Benefits
Saves time and improves
efficiency.
Allows the AA to automatically
route incoming calls to specific
destinations such as a greeting
table, mailbox, extension or
CCR tree.
Improves customer service
and gives customers more
detailed information very
quickly.
Decreases hold times and
frees up voice channels
previously unnecessarily
busied out.
Saves time.
Saves time.
Norstar