Nortel CallPilot 100 User Manual page 8

Messaging
The system coordinator uses the system coordinator mailbox as a Personal Mailbox in which
employees can leave messages.
The system coordinator assigns Personal Mailboxes, which mailbox owners then maintain. Personal
Mailboxes can be one of the following types:
• User Mailboxes – store messages for users who are unable to answer their telephone. These
mailboxes can be assigned to users with operating Norstar extensions.
• Guest Mailboxes – provide temporary employees and guests with access to internal messaging
and call routing features. Guest Mailboxes do not have an operating extension.
Information Mailboxes are designed to provide an informative message to a caller. This type of
mailbox differs from the other mailboxes because it does not take messages; it plays a Personal
Greeting to the caller, but does not prompt for, or allow, the caller to leave a message.
Network Delivery Mailboxes are used with the optional AMIS or Digital Networking applications
to simplify addressing to remote locations.
How Custom Call Routing Works
Custom Call Routing (CCR) is an application that works with CallPilot voice messaging to provide
a call routing path that directs incoming calls. CCR enhances the Norstar voice messaging call
routing abilities by allowing incoming callers to route their own calls along call paths that the
system coordinator has created. This application allows a company to customize the call routing
capabilities to suit their needs. CCR does not replace CallPilot's messaging call routing function,
but enhances it.
Designing and Building a CCR Tree
Designing a CCR Tree involves:
• Determining frequently requested departments
• Determining frequently called extensions
• Making a list of goods and services for promotion in Information Messages
• Selecting mailboxes assigned to Leave Message Points
• Determining call Destination Types
• Recording the prompts and messages.
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Norstar