Nortel CallPilot 100 User Manual page 37

Norstar
Feature
Flexible Business Hours for
Company Greetings
Flexible Line Rings for Auto
Answer
Greeting Tables
Multiple Operators
Personal Greetings based on
CLID
Remote Administration Menu
Description
Lets users assign pre-recorded
morning, afternoon and
evening greetings to match a
company's business hours.
Users can assign these
greetings to a specific greeting
table for specific time of day
and for each day of the week
rather than on a systemwide
basis.
Transfers calls after a preset
number of rings. Users can
customize the system to meet
their individual needs.
Let businesses customize the
answering of their incoming
lines.
Once the dial "0" is assigned
for a specific greeting table, it
will override the designated
operator defined in Feature
982.
Plays a personal greeting to
Calling Line ID callers only. A
mailbox subscriber can
program up to three specific
telephone numbers, each with
its own greeting.
Lets users:
• Remotely Record Company
Greeting
• Remotely Set Business
Open or Closed
From this menu, the
administrator can change any
company greeting or remotely
set the business open or
closed. Using Feature 983, the
administrator identifies the
greeting to be changed and
can then play, record, rerecord
and accept the changed
greeting.
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Benefits
Improves customer service by
eliminating any confusion over
hours of operation. Very
efficient at routing internal
communications.
Improves customer service by
eliminating wait time.
Ensures that customers
receive the appropriate time-
of-day greeting. Also allows a
company to customize
greetings by department.
Lets a business assign more
than one operator.
Increased flexibility and
customer service.
These functions are especially
beneficial for severe weather
or disaster conditions.
Messaging