Grandstream Networks GXP1610 User Manual
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Grandstream Networks GXP1610 User Manual

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Grandstream Networks, Inc.
GXP1610/GXP1620/GXP1625/GXP1628
IP Small Business IP Phone
User Guide
GXP1610/GXP1620/GXP1625/GXP1628 User Guide

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Summary of Contents for Grandstream Networks GXP1610

  • Page 1 Grandstream Networks, Inc. GXP1610/GXP1620/GXP1625/GXP1628 IP Small Business IP Phone User Guide GXP1610/GXP1620/GXP1625/GXP1628 User Guide...

  • Page 2: Table Of Contents

    STAND INSTALLATION……………………………………………………………………………………… 14 WALL MOUNT INSTALLATION…………………………………………………………………………….. 15 SAFETY COMPLIANCES ........................16 WARRANTY ............................16 GETTING TO KNOW GXP1610/GXP1620/GXP1625/GXP1628 ....17 IDLE SCREEN ............................. 17 USING THE KEYPAD .......................... 19 MAKING PHONE CALLS........................21 HANDSET, SPEAKER AND HEADSET MODE ................21 SIP ACCOUNTS AND LINES .......................
  • Page 3 VOICEMAIL ..........................30 SHARED CALL APPEARANCE (SCA) ..................30 CALL FEATURES ..........................31 CONNECTING TO DEVICES ..............33 EHS HEADSET ............................ 33 RESTORE FACTORY DEFAULT SETTINGS ........... 35 EXPERIENCING THE GXP1610/GXP1620/GXP1625/GXP1628 ..... 37 GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 2 of 35...
  • Page 4 Table 5: GXP1610/GXP1620/GXP1625/GXP1628 Connectors ..............13 Table 6: LCD DISPLAY DEFINITIONS ......................17 Table 7: GXP1610/GXP1620/GXP1625/GXP1628 LCD Icons ..............18 Table 8: GXP1610/GXP1620/GXP1625/GXP1628 Front View Definitions ..........20 Table 9: GXP1610/GXP1620/GXP1625/GXP1628 Call Features .............. 31 GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 3 of 35...
  • Page 5 Table of Figures GXP1610/GXP1620/GXP1625/GXP1628 User Guide Figure 1: GXP16xx Back View (Use GXP162x as example) ..............13 Figure 2: GXP16xx Stand Installation ......................13 Figure 3: GXP16xx Wall Mount Installation ....................13 Figure 4: GXP16XX Idle Screen ......................... 17 Figure 5: GXP16xx Front View (Use GXP162x as example) ..............19...

  • Page 6: Gxp1610/Gxp1620/Gxp1625/Gxp1628 User Guide

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GXP1610/GXP1620/GXP1625/GXP1628. This document covers the topics of phone installation, making basic calls and using basic call features. http://www.grandstream.com/support To learn the advanced features and configurations, please visit download the latest "GXP1610/GXP1620/GXP1625/GXP1628 Administration Guide".

  • Page 7: Gnu Gpl Information

    GNU GPL INFORMATION GXP1610/GXP1620/GXP1625/GXP1628 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 8: Welcome

    2 lines with 2 SIP accounts, superior HD wideband audio, 132 x 48 backlit graphical LCD; the GXP1610 supports 2 lines with 1 SIP account, 132 x 48 graphical LCD. The GXP1610/GXP1620/ GXP1625/GXP1628 delivers rich features of 3 XML programmable context-sensitive soft keys, 8 BLF keys...
  • Page 9 User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP1610/GXP1620/GXP1625/GXP1628 as it may cause damage to the products and void the manufacturer warranty.

  • Page 10: Product Overview

    & format using XML, and advanced Web and enterprise applications, local weather service  Dual switched 10/100 Mbps ports on GXP1610/GXP1620/GXP1625, dual switched auto-sensing 10/100/1000 Mbps Ethernet ports on GXP1628, integrated PoE on GXP1625/GXP1628 ...

  • Page 11: Table 2: Gxp1620/Gxp1625 Technical Specifications

    Physical Dimension: 209mm（L）x 184.5mm（W）x 76.2mm（H） (with handset) Unit Weight: 0.74kg Package Weight: 1.1kg GXP1610 phone, handset with cord, base stand, universal power supply, Package Content network cable, Quick Installation Guide, brochure, GPL license FCC: Part 15 (CFR 47) Class B...

  • Page 12: Table 3: Gxp1628 Technical Specifications

    Yes, HD handset and speakerphone with support for wideband audio Base Stand Yes, 2 angle positions available, Wall Mountable Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS Security User and administrator level access control, MD5 and MD5-sess based GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 11 of 35...
  • Page 13 Quick Installation Guide, brochure, GPL license, BLF label cards FCC: Part 15 (CFR 47) Class B Compliance CE : EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950- RCM: AS/ACIF S004; AS/NZS CISPR22/24; AS/NZS 60950; AS/NZS 60950.1 GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 12 of 35...

  • Page 14: Installation

    Table 5: GXP1610/GXP1620/GXP1625/GXP1628 Connectors Slots for Phone Stand Slots for the phone stand if placing the phone on a flat surface 10/100M Ethernet to connect PC on GXP1610/GXP1620/GXP1625, PC Port auto-sensing 10/100/1000M Ethernet to connect PC on GXP1628 10/100M Ethernet to connect LAN on GXP1610/GXP1620/GXP1625,...

  • Page 15: Stand Installation

    1. Insert the hooks on the top of the stand into the slots, you have option to use either upper slots OR lower slots. 2. After both hooks are in the slots, firmly slide the entire stand upward to lock them in place. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 14 of 35...

  • Page 16: Wall Mount Installation

    Insert all 4 hooks into the slots. Firmly slide the wall mount upward to lock it in place. To set up the GXP1610/GXP1620/GXP1625/GXP1628, follow the steps below: 1. Attach the phone stand or wall mount to the back of the phone where there are slots;...

  • Page 17: Safety Compliances

    SAFETY COMPLIANCES The GXP1610/GXP1620/GXP1625/GXP1628 phone complies with FCC/CE and various safety standards. The GXP1610/GXP1620/GXP1625/GXP1628 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP1610/GXP1620/GXP1625/GXP1628 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.

  • Page 18: Getting To Know Gxp1610/Gxp1620/Gxp1625/Gxp1628

    GXP1610/GXP1620/GXP1625/GXP1628 idle screen. Figure 4: GXP16XX Idle Screen The following table describes the items displayed on the GXP1610/GXP1620/GXP1625/GXP1628 idle screen. Table 6: LCD DISPLAY DEFINITIONS Displays the current date and time. It can be synchronized with Internet time DATE AND TIME servers.

  • Page 19: Table 7: Gxp1610/Gxp1620/Gxp1625/Gxp1628 Lcd Icons

    During an active call, after RecOn softkey is pressed and call recording starts, RecOff softkey will appear on screen. Press it to stop call recording on UCM. Note: Please refer to UCM61xx User Manuals for the UCM configurations. Table 7: GXP1610/GXP1620/GXP1625/GXP1628 LCD Icons Registration Status. GXP1610/GXP1620/GXP1625/GXP1628 User Guide...

  • Page 20: Using The Keypad

    ON - Do Not Disturb enabled SRTP Status.  OFF - SRTP is not used  ON - SRTP is being used USING THE KEYPAD Figure 5: GXP16xx Front View (Use GXP162x as example) GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 19 of 35...

  • Page 21: Table 8: Gxp1610/Gxp1620/Gxp1625/Gxp1628 Front View Definitions

    Table 8: GXP1610/GXP1620/GXP1625/GXP1628 Front View Definitions Switch between line 1 and line 2.  Solid Green：Calling, Talking LINE Key  Flash Green：Call on hold  Flash Red：Incoming call The soft keys are context sensitive and will change depending on the...

  • Page 22: Making Phone Calls

    SIP ACCOUNTS AND LINES GXP1620/GXP1625/GXP1628 can support up to 2 independent SIP accounts; and GXP1610 can support 1 SIP account. Each account is capable of independent SIP servers, user and NAT settings. Each of the LINE button is "virtually" mapped to an individual SIP account. In off hook state, select an idle line and the dial tone will be heard.

  • Page 23: Completing Calls

     Under Contacts, enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow key;  Select the contact you would like to call using the navigation arrow key;  Press SEND button to dial the selected contact. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 22 of 35...
  • Page 24 For Paging/Intercom, if the SIP Server/PBX supports the feature and has Paging/Intercom feature code set up already, users do not necessarily need toggle to paging mode in the call screen. Simply dial the feature code with extension as a normal call. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 23 of 35...

  • Page 25: Making Calls Using Ip Addresses

    Quick IP Call Mode: The GXP1610/GXP1620/GXP1625/GXP1628 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.

  • Page 26: Answering Phone Calls

    Press Menu button again to get into Preference options;  Select "Do Not Disturb" and press Menu button;  Use arrow keys to select and press Menu button to enable or disable "Do Not Disturb" feature. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 25 of 35...

  • Page 27: During A Phone Call

    Call waiting tone (stutter tone) will be audible on new incoming call during the active call. MUTE During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted. CALL TRANSFER GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 26 of 35...
  • Page 28 GXP1610/GXP1620/GXP1625/GXP1628 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.  Blind Transfer.  During the first active call, press TRANSFER and dial the number to transfer to;  Press SEND key or # to complete transfer of active call. ...

  • Page 29: 3-Way Conferencing

    3-WAY CONFERENCING GXP1610/GXP1620/GXP1625/GXP1628 can host up to 3-way conference call with other parties (PCMU/PCMA).  Initiate a conference call.  Establish calls with 2 parties respectively;  While 1 call is active, the other call will be put on hold with its LINE key blinking in green;...

  • Page 30: Voice Messages (Message Waiting Indicator)

    Users could press the EndCall softkey or simply hang up the call to terminate the conference call. If the remote party hangs up the call itself, it will be disconnected from the conference but other parties on GXP1610/GXP1620/GXP1625/GXP1628 will stay in the existed conference. Note: ...

  • Page 31: Voicemail

    VOICEMAIL A blinking red LED indicator on the top right corner of the GXP1610/GXP1620/GXP1625/GXP1628 indicates a message is waiting. Go to Web GUI- >Account - >General Settings to configure Voice Mail UserID. To retrieve the voicemail:  Press the hard key to dial into the voicemail box;...

  • Page 32: Call Features

    "Shared Line". If the user requires more shared call appearances, the user can configure multiple line buttons to be "shared line" buttons associated with the account. CALL FEATURES The GXP1610/GXP1620/GXP1625/GXP1628 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 9: GXP1610/GXP1620/GXP1625/GXP1628 Call Features Anonymous Calls (for all subsequent calls) ...
  • Page 33 If the following feature codes don’t work on your phone, please contact Administrator to turn on the Enable Call Features on phone’s Web GUI. Enable Call Features is under phone’s Web GUI->Account->Call Settings tab. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 32 of 35...

  • Page 34: Connecting To Devices

    GUI->Settings->Audio Control Headset Type. Select "Plantronics EHS" and reboot the phone to take effect. 1. Connect EHS Headset (Plantronics) to GXP1610/GXP1620/GXP1625/GXP1628. Insert headset connector into the RJ11 headset port on the back of GXP1610/GXP1620/GXP1625/GXP1628; 2. To use headset mode, press headset button on the GXP1610/GXP1620/GXP1625/GXP1628.

  • Page 36: Gxp1610/Gxp1620/Gxp1625/Gxp1628 User Guide

     RESTORE TO FACTORY DEFAULT VIA THE WEB GUI  Login GXP1610/GXP1620/GXP1625/GXP1628 Web GUI;  At the top right corner of the web page, click “Factory Reset” button to reset the device. GXP1610/GXP1620/GXP1625/GXP1628 User Guide Page 35 of 35...

  • Page 38: Experiencing The Gxp1610/Gxp1620/Gxp1625/Gxp1628

    EXPERIENCING THE GXP1610/GXP1620/GXP1625/GXP1628 Please visit our Website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum answers to your general questions.

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