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Solving Internet Access Problems (Continued)
Problem
Unable to connect to the
Internet. (continued)
Cannot automatically
launch Internet programs.
D–24
Cause
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
The CAT5 10/100
cable is disconnected.
IP address is not
configured properly.
Cookies are corrupted.
You must log on to the
ISP before some
programs will start.
336492-003
Solution
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
"cable" LED light on the front of the
cable/DSL modem will be on.)
Connect the CAT5 10/100 cable
between the cable modem and the
computers's RJ-45 connector. (If the
connection is good, the "PC" LED
light on the front of the cable/DSL
modem will be on.)
Contact the ISP for the correct IP
address.
Windows 2000
1. Select Start > Settings >
Control Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Log on to the ISP and launch the
desired program.
Service Reference Guide, d500
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