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Solving Hard Drive Problems (Continued)
Problem
Nonsystem disk/NTLDR
missing message.
(continued)
Second Ultra ATA hard
drive does not perform
optimally.
Computer will not start.
Computer seems to be
locked up.
D–8
Cause
System is trying to start
from a damaged hard
drive.
System files missing or
not properly installed.
Hard drive boot
disabled in Computer
Setup.
Using the wrong cable
for the drive type.
Both slow and fast
UATA devices are on
the same data cable.
Hard drive is damaged.
Program in use has
stopped responding to
commands.
336492-003
Solution
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record.
1. Insert a bootable system diskette
and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Run Computer Setup and enable the
hard drive entry in the Storage >
Boot Order list.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Observe the beeps and LED lights
on the front of the computer. See
Appendix C "POST Error
Messages".
1. Attempt the normal Windows
"Shut Down" procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the computer using the
power button.
Service Reference Guide, d500
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