Compaq Deskpro 2000 Service & Reference Manual page 86

DVD- and CD-ROM
Problem
Cannot read compact disc.
System will not boot from
CD-ROM or DVD drive.
Cannot eject compact disc
(tray-load unit).
Cannot eject compact disc
(slot-load unit).
CD-ROM or DVD device is not
detected; driver is not loaded.
Movie will not play in the DVD
drive.
Possible Solution
1. CD is not properly seated in the drive. Eject the CD, correctly seat it
in the drive, then reload.
2. CD has been loaded upside down. Eject the CD, turn it over, then
reload.
1. The CD-ROM or DVD boot is not enabled through the Computer
Setup utility. Run the Computer Setup utility and set the drive
priorities.
2. Ensure that drive cabling and jumpers are set correctly. To boot a
SCSI drive, the drive ID number must be set to 0.
CD is not properly seated in the drive. Turn off the computer and insert
a thin metal rod into the emergency eject hole and push firmly (a
straightened paper clip can be used). Slowly pull the tray out from the
drive until the tray is fully extended, then remove the CD.
1. Remove the drive from the chassis.
2. Remove the front bezel from the drive.
3. Remove the top and bottom drive covers.
4. Release the clamping mechanism to retrieve the CD.
CD-ROM or DVD drive is not connected properly or not properly
terminated. Open the computer and check the drive cable.
Movie may be regionalized for a different country. Refer to the
documentation that came with the device.
Compaq Service Reference Guide F-9