Using The Service Center To Solve Printer Problems; If Troubleshooting Does Not Solve Your Problem; Setup Troubleshooting; Incorrect Language Appears On The Display - Lexmark Impact S300 Series Quick Reference Manual

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Service Center, use one of these methods:
Method 1
If it appears on an error message dialog, click the
For additional assistance, use the Service Center
link.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer
• Live online technical support
•
Contact numbers for telephone technical support

Setup troubleshooting

• "Incorrect language appears on the display" on page 18
• "Printhead errors" on page 18
• "Software did not install" on page 19
•
"Print job does not print or is missing pages" on page 19
• "Printer is printing blank pages" on page 20
• "Printer is busy or does not respond" on page 20
• "Cannot delete documents from the print queue" on page 21
•
"Cannot print through USB" on page 21

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:
C
HANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, press
2
Press the arrow buttons to scroll to Defaults, and then press
Method 2
1
Click or Start.
2 Click All Programs or Programs, and then select the
printer program folder from the list.
3
Select Printer Home.
4 From the Support tab, select Service Center.
.
.
3 Press the arrow buttons to scroll to Set Defaults, and then press
4
Press the arrow buttons to scroll to Use Factory, and then press
5
Complete the initial printer setup.
C
HANGE THE LANGUAGE USING A BUTTON COMBINATION
)
LANGUAGE
1
Turn the printer off.
Note: If you have set the Power Saver timeout in the Setup menu, then press and hold
seconds to turn off the printer.
2
Press and hold down and
Note: Do not release and
that the printer has been reset.
3
Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
R
EMOVE AND REINSERT THE PRINTHEAD
1
Open the printer and lift the latch.
18
.
.
(
IF YOU CANNOT READ THE CURRENT
, and then press and release to turn the printer on.
until Language Selection appears on the display, indicating
2 2
for three