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Troubleshooting
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Summary of Contents for Lexmark S310 Series
- Page 1 S310 Series Quick Reference Guide October 2012 www.lexmark.com...
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Page 2: Important Safety Information
For warranty returns, call 1-800-332-4120. This patented printer is licensed for, and designed to work with, only genuine Lexmark inkjet cartridges for the life of the patented printer. You agree to: (1) use only genuine Lexmark inkjet cartridges with this... -
Page 3: Table Of Contents
Contents Contents Making copies........................22 Making a two‑sided (duplex) copy automatically...............22 Important safety information............2 Canceling copy jobs......................23 Scanning..................24 About your printer................4 Tips for scanning.........................24 Finding information about the printer.................4 Scanning to a local computer.....................24 Minimizing your printer's environmental impact..............4 Scanning to a flash drive or memory card................24 Printer models........................4 Scanning directly to e‑mail using the printer software............24 Printer features........................5... -
Page 4: About Your Printer
Available on the Software and Documentation CD. • Recycle the product packaging. Available on the Software and Documentation CD and on the Lexmark Support Web site at • Recycle your old printer instead of throwing it away. http://support.lexmark.com. -
Page 5: Printer Features
About your printer Printer features Setting up the printer Depending on the model, your printer comes with features that will help you manage and accomplish Unpack the printer. printing and imaging tasks: • Wireless or Ethernet networking—Print and scan from anywhere in your home or office over a secure wireless or Ethernet network, as well as share the printer among multiple computers. - Page 6 With a CD or DVD drive (Windows/Macintosh) Without a CD or DVD drive or for Linux Download the printer driver from www.lexmark.com. Note: If the installation screen does not appear after a minute, then see “Installation screen did not appear during installation”...
- Page 7 About your printer Open the paper feed guard. Load paper. Notes: • Use the paper guide adjustment lever to adjust the paper guides. • Do not load more than 100 sheets in the paper support. Use the paper guide adjustment lever to extend the paper guides. Close the paper feed guard.
- Page 8 About your printer Extend the paper exit tray. Make sure the printer is on. Using the printer control panel, press the up or down arrow button until the language you want is Connect the power cord only. highlighted on the display, and then press Note: Do not attach the USB cable yet.
- Page 9 About your printer Set the country or region, and then press Set the time zone, and then press Country/Region Country/Region Time Zone Time Zone United States (UTC-05:00) Eastern Time (USA/Ca.. Albania (UTC-06:00) Central Time (USA/Ca... Algeria (UTC-07:00) Mountain Time (USA/C... Please choose a country or region and press OK Please choose a time zone and press OK Set the date.
- Page 10 About your printer Unpack the ink cartridges, and then remove the protective caps from the cartridges. Close the printer. Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Press to print an alignment page. Notes: •...
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Page 11: Understanding The Parts Of The Printer
About your printer Understanding the parts of the printer Use the Paper support Load paper. Paper guide adjustment lever Adjust the paper guides. PictBridge and USB port Connect a PictBridge-enabled digital camera or a flash drive to the printer. Paper exit tray Hold paper as it exits. -
Page 12: Using The Printer Control Panel
About your printer Using the printer control panel Power • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold for three seconds to turn off the printer. Display View: •... -
Page 13: Using Flash Drives
About your printer Warning—Potential Damage: Do not touch any cables, Cancel • Cancel a print, copy, or scan job in progress. any network adapter, any connector, the memory device, or the printer in the areas shown while actively • Clear current settings or error messages, and return to previous printing, reading, or writing from the memory device. -
Page 14: Ordering And Replacing Ink Cartridges
Open the printer. High‑yield magenta color cartridge 150XL 150XLA Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark S319 models Item... -
Page 15: Maintaining Ink Cartridges
Ordering and replacing ink cartridges Press the release tab, and then remove the used ink cartridge or cartridges. Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Installing ink cartridges Remove the ink cartridge from the pack, and then remove the protective cap from the ink cartridge. If your ink cartridge comes with a twist cap, then remove the cap. - Page 16 Ordering and replacing ink cartridges If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles. Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints.
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Page 17: Using The Printer Software
Solaris SPARC 10, 9, and 8 • Solaris SPARC x86 10 The printer driver for this operating system is available only at http://support.lexmark.com. Supported operating systems Note: Information on additional operating system versions that are compatible with the printer may be The printer software requires up to 500MB of free disk space. -
Page 18: Using The Windows Printer Software
Scan a document and produce text that you can edit with a Applications > select your printer folder word‑processing program. Double‑click the application that you want to use. Lexmark Wireless Setup Utility • Set up the wireless printer on a wireless network. (referred to as Wireless Setup •... - Page 19 Double‑click the Web link that you want to visit. Customer Support Contact customer support. Lexmark Software Updates Download and install the latest printer software. Lexmark Online Visit the Lexmark Web site. Order Supplies Online Order ink or supplies. Printer Registration Register your printer. Visit Lexmark SmartSolutions •...
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Page 20: Printing
Printing Navigate to: Printing Layout tab > Print on Both Sides (Duplex) area > Print on both sides • Click Long edge for print jobs with pages that are bound along the long edge of the page. • Click Short edge for print jobs with pages that are bound along the short edge of the page. Printing a document Click the Paper/Finishing tab, and then select a supported paper type. -
Page 21: Printing Photos From A Flash Drive
• For other Lexmark printers, your mobile device can send print jobs to your printer as long as the printer For Windows users software and LexPrint Listener are installed on the computer where the printer is connected. -
Page 22: Copying
Copying Press the left or right arrow button to select the number of copies. Copying From the Copy menu screen, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press to make a selection. -
Page 23: Canceling Copy Jobs
Copying Canceling copy jobs To cancel a copy job, press , and then press Scanning stops and the printer returns to the previous menu. -
Page 24: Scanning
Scanning Press the up or down arrow button to scroll to the scan option you want to set, and then press the Scanning left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press each time you make a selection. -
Page 25: Scanning To A Pdf
Scanning In Windows 7 or earlier In Windows 7 or earlier Click or Start. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Navigate to: Printer Home >... -
Page 26: E-Mailing
E-mailing You can load postcards, photos, small items, transparencies, photo paper, or thin media (such as E-mailing magazine clippings). • Close the scanner cover, if possible, to avoid dark edges on the scanned image. Before you can send an e-mail, you must first configure the network connection and e-mail settings of •... -
Page 27: Wireless Networking
• From our Web site: If your access point is using WEP security, then the WEP key should be: Go to http://support.lexmark.com, and then navigate to: SUPPORT & DOWNLOAD > select your printer > select your operating system • Exactly 10 or 26 hexadecimal characters Double-click the software installer package. -
Page 28: What Is Wi-Fi Protected Setup
• Make sure that you are using the latest version of the Wireless Setup Assistant application. For more information, visit www.lexmark.com. Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more Installing the Wireless Setup Assistant (Macintosh only) information, see the User’s Guide. - Page 29 Wireless networking Follow the instructions on the printer display. (PIN) SE THE ERSONAL DENTIFICATION UMBER METHOD From the printer control panel, navigate to: > Setup > > Network Setup > > Wireless 802.11b/g/n > > Network Connection Setup > > Wireless > >...
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Page 30: Troubleshooting
Note: D is the letter of your CD or DVD drive. If Troubleshooting does not solve your problem Click Install, and then follow the instructions on the computer screen. Visit our Web site at http://support.lexmark.com to find the following: For Macintosh users •... -
Page 31: Software Did Not Install
Troubleshooting Software did not install Close the printer. If you encountered problems while installing, or if your printer does not appear in the list in the printers ELECT YOUR PRINTER FROM THE RINT DIALOG BEFORE SENDING THE PRINT JOB folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. Note: This solution applies to Macintosh users only. - Page 32 Troubleshooting EMOVE AND REINSTALL THE PRINTER SOFTWARE Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer. Printer is printing blank pages Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.
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Page 33: Wireless Network Troubleshooting
Troubleshooting In the Start Search or Run dialog, type devmgmt.msc. • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Press Enter, or click OK. Make sure the printer and access point are not separated by poles, walls, or support columns The Device Manager opens. -
Page 34: Cannot Print Over Wireless Network
Troubleshooting If you are using one of these boxes and need more information, then see the documentation that came Cannot print over wireless network with your box, or contact your internet service provider (ISP). If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. - Page 35 Troubleshooting If you do not know the IP address of the access point, then do the following: Applications > Internet Connect > AirPort Open the command window. The SSID of the network that the computer is connected to appears in the Network menu. Write down the SSID.
- Page 36 Troubleshooting If you see this message again after you have waited long enough for the printer and the laptop to If the printer or the laptop still does not receive a valid IP address, then there is a problem with your connect to the network, then there may be a problem with your wireless network.
- Page 37 Troubleshooting Apps list > Run > type control printers > OK In Windows 7 or earlier Click , or click Start and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Right‑click the printer, and then select Properties (for Windows Vista or earlier) or Printer properties (for Windows 7 or later).
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Page 38: Notices
Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. -
Page 39: Index
Index tips 22 ordering 14 Personal Identification Number method Index removing 14 using 28 replacing 14 photos inserting a flash drive 13 printing from a flash drive 21 documents installation screen did not appear PictBridge port 11 printing 20 aligning the printhead 15 automatically 30 power supply port 12 scanning using the touch screen 24... - Page 40 Index installation screen did not appear Wireless Setup Utility (Windows) automatically 30 using 27 safety information 2 page does not print 31 wireless troubleshooting scan job printer does not respond 32 cannot print over wireless network 34 canceling 25 printer printing blank pages 32 Wi‑Fi Protected Setup scanner cover 11 software did not install 31...
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