Common Problems And Solutions - Canon imageFORMULA P-215II User Manual

Common Problems and Solutions

This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your local
authorized Canon dealer.
Q1 The scanner does not turn ON.
A1 1 The scanner remains OFF while the feed tray is closed.
When you open the feed tray, the scanner turns ON
automatically.
2 If the scanner is connected to the computer via a USB hub,
try removing the hub and connecting directly to the
computer.
Q2 The scanner is not recognized.
A2 1 Confirm that the scanner is properly connected to the
computer with a USB cable.
2 Confirm that the scanner is turned on. See the previous "Q1"
"The scanner does not turn ON.". if the scanner does not
turn on.
3 The computer's USB interface may not support the scanner.
The scanner cannot be guaranteed to work with all USB
interfaces.
4 Confirm that the supplied USB cable is used to connect the
scanner to the computer. The scanner cannot be guaranteed
to work with all available USB cables.
5 If the scanner is connected to the computer via a USB hub,
try removing the hub and connecting directly to the
computer.
6 When the Auto Start switch on the scanner is set to ON, you
can only scan with the built-in application, CaptureOnTouch
Lite. In this case, scanning from applications on the
computer is disabled.
7 When the scanner is operated with Windows and if "?", "!", or
"x" icons appear for the scanner in Device Manager, delete
the scanner in Device Manager and reinstall the scanner
driver.
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Q3 Documents feed askew (scanned images are slanted).
A3 1 Reduce the number of pages that you load into the scanner
at one time, and then scan again.
2 Align the document guides to fit the documents as closely as
possible, and load the documents so that they feed straightly.
3 Enable [Automatically straightens skewed] (or [Deskew]) in
the scanner driver settings.
4 If many pages have been scanned since the last roller
cleaning, clean the rollers and separation pad. When
cleaning the scanner refer to "Cleaning the Scanning Glass
and the Rollers" on p.97. When replacing, refer to "Replacing
Consumable Parts" on p.98.
5 Confirm that the separation pad is attached securely.
6 Perfectly straight scanning may not be possible for the
document due to the structural design of the scanner.
Q4 CaptureOnTouch Lite does not start.
A4 1 If the Auto Start switch on the scanner is set to OFF, the built-
in application, CaptureOnTouch Lite, does not start. Close
the feed tray to turn OFF the scanner, and set the Auto Start
switch to ON.
2 If access to USB devices is blocked by security software, you
may not be able to use CaptureOnTouch Lite.
Q5 The auto play screen appears when the scanner is
connected, but you cannot scan with CaptureOnTouch.
A5 When the Auto Start switch on the scanner is set to ON, you can
only scan with the built-in application, CaptureOnTouch Lite.
Close the feed tray to turn OFF the scanner, and set the Auto
Start switch to OFF.
Q6 Documents are not scanned according to the settings
configured in the scanner driver.
A6 When you scan using [Select document] panel registered with
CaptureOnTouch, the CaptureOnTouch settings have priority
over the scanner driver settings. Edit settings in the [Select
document] panel, or create a new [Select document] panel using
the desired scanning conditions.
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