Common Problems And Solutions - Canon image Formula DR-C130 User Manual

Common Problems and Solutions

This section provides recommended solutions to common
problems.
If you have a problem that is not solved by the following, contact
your local authorized Canon dealer.
Q1 The scanner will not turn on.
A1 Confirm that the AC adapter is plugged firmly into a power outlet.
Q2 The scanner is not recognized.
1 Confirm that the scanner is properly connected to the computer with a USB
cable.
2 Confirm that the scanner is turned on. See the previous
not turn on."".
3 The computer's USB interface may not support the scanner. The scanner cannot
A2 be guaranteed to work with all USB interfaces.
4 Confirm that the supplied USB cable is used to connect the scanner to the
computer. The scanner cannot be guaranteed to work with all available USB
cables.
5 If the scanner is connected to the computer via a USB hub, try removing the hub
and connecting directly to the computer.
Q3 Documents feed askew (scanned images are slanted).
1 Align the document guides to fit the documents as closely as possible, and load
the documents so that they feed straightly.
2 Enable [Automatically straightens skewed] in the scanner driver settings.
A3
3 If many pages have been scanned since roller cleaning, clean the rollers. If
documents still feed askew, roller replacement or other maintenance may be
needed. See
Holding Guide"
Documents are not scanned according to the settings configured in the
Q4
scanner driver.
When you scan using a job registered with CaptureOnTouch, the registered job
A4 settings have priority over the scanner driver settings. Edit existing job settings, or
create a new job using the desired scanning conditions.
Q5 If white lines or streaks appear in scanned images.
Clean both sides of the scanner glass, and the rollers. If a sticky substance such as
glue or correction fluid is found, carefully wipe with just enough pressure to clean
A5
the area where the lines appear. If the problem cannot be solved by cleaning, the
internal glass may be scratched. Contact your local authorized Canon dealer.
Q6 Pages are missing.
Then the scanner driver's [Scanning Side] setting is [Skip blank page], documents
with very little black may be unintentionally skipped. Decrease the [Set the likelihood
of skipping blank page] value
A6
pages in two-sided
[Simplex] or [Duplex]. If pages are skipped due to the document double feeding, see
"Documents jam (or
Q7 Documents jam (or double-feed).
1 If the roller has been installed correctly, clean it if necessary.
"Chapter 11 Removing and Attaching the Rollers and Document
for roller replacement procedures.
("When you want to delete the images of the blank
documents"), or select another scan mode setting such as
double-feed).".
""Q1" "The scanner will