Troubleshooting; Common Problems And Solutions - Canon ImageFORMULA 102 User Manual

Troubleshooting

Common Problems and Solutions

This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your
local authorized Canon dealer.
Problem 1 The flatbed will not turn ON.
Solution Confirm that the AC adapter is plugged firmly into a
power outlet.
Problem 2 The flatbed is not recognized.
Solution (1) Confirm that the flatbed is properly connected to the
computer with a USB cable.
(2) Confirm that the scanners (both the flatbed and the
Canon document scanner) are turned ON. If the
flatbed is turned ON but the Canon document
scanner is turned OFF, the flatbed will not operate.
See Problem 1 if the scanner does not turn ON.
(3) The computer's USB interface may not support the
flatbed. The flatbed cannot be guaranteed to work
with all USB interfaces.
(4) Confirm that the supplied USB cable is used to
connect the flatbed to the computer. The flatbed
cannot be guaranteed to work with all available USB
cables.
(5) If the flatbed is connected to the computer via a USB
hub, try removing the hub and connecting the flatbed
directly to the computer.
Problem 3 Dirt appears in scanned images.
Solution Clean the scanning glass. If a sticky substance such as
glue or correction fluid is found, carefully wipe with just
enough pressure to clean the area where the lines
appear. If the problem cannot be solved by cleaning, the
internal glass may be scratched. In this case, contact
your local authorized Canon dealer.
Problem 4 Text is not enhanced in scanned images, even
though [Text Enhanced Mode] is specified.
Solution This flatbed only supports Advanced Text Enhancement
II. When you open the Canon document scanner's ISIS/
TWAIN driver settings dialog box from the flatbed's ISIS/
TWAIN driver settings dialog box, you can specify text
enhancement modes other than Advanced Text
Enhancement II. However, Advanced Text
Enhancement II will always be used when scanning from
the flatbed. As a result, the text may not appear
enhanced depending on the document that was
scanned. To scan using the text enhancement mode that
you specified, place the document in the document
scanner and scan.
Problem 5 The scanner is recognized by the computer, but
scanning does not start.
Solution Check the position of the lock switch at the bottom of the
flatbed (p. 9). Even if the flatbed is turned ON, scanning
will not be possible if the lock switch at the bottom of the
flatbed is set to the
position, and press the power button to start
scanning.
Problem 6 Scanning is not performed using the registered user
preference settings.
Solution User preferences in which feeding option, skip blank
page, continuous scanning, or prescan is enabled may
not be recalled properly by some applications. When
using such user preferences, make sure to open the
driver settings dialog box and verify that the settings are
enabled before you begin scanning.
Problem 7 The image rotation setting is enabled, but images are
not rotated (or the edges are cropped).
Solution When the scanning resolution is set to a high value and
image rotation is set to 90 or 270 degrees, the entire
document may not be scanned properly. Set the image
rotation to 0 or 180 degrees or set a lower resolution, and
try scanning again.
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position. Set the lock switch to the