Software Troubleshooting; Useful Tips - Canon imageFORMULA P-215II User Manual

Software Troubleshooting

This section describes troubleshooting problems and solutions for
operating the supplied software (CaptureOnTouch).
If scanning is too slow
1
Close other running programs, if any.
2
Scanning can be slowed down by memory shortage caused by
memory-resident applications such as anti-virus programs. Close
such memory-resident programs if necessary to free up memory
space.
3
When insufficient hard disk space is available, the scanner may be
unable to create the necessary temporary files for scanned data.
Delete unneeded data on the hard disk to free up more space.
4
Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0
compliant.
5
If using a common USB cable that is not Hi-Speed USB 2.0 compliant,
replace the cable with the supplied compliant cable.
6
When the scanner is connected to the computer via a USB hub that is
not Hi-Speed USB 2.0 compliant, remove the hub and connect the
scanner directly to the computer.
If scanned image files cannot be opened in an application
1
Scanned images saved as multi-page TIFF files can be opened only
by programs that support this file format.
2
Images saved as compressed TIFF files (single- as well as multi-
page) can only be opened by programs that support the compressed
format. This can occur with programs that are not compatible with
CaptureOnTouch. In this case, select "None" as the image file
compression format before scanning.
CaptureOnTouch plug-in or Captiva Cloud cannot be used
Install .NET framework if it is not yet installed.
Downloaded from ManualsPrinter.com Manuals

Useful tips

Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination
be changed?
Images are saved to the following locations, according to program
settings. All destination locations can be changed to other folders.

CaptureOnTouch
Both Standard Scanning and Scanning Shortcut save the output to
the destination set in the [Select output] panel.
How are the scan settings configured?

CaptureOnTouch
By clicking the Edit button ([
you can edit the scan settings when the [Select document edit
screen] opens.
How do I save multiple pages in one file, or save one file per
page?
When scanned images are saved in BMP, PNG, or JPEG format, each
page is always saved as separate files.
When scanned images are saved in PPTX format, multiple pages are
always saved in one file.
When scanned images are saved in PDF or TIFF format, you can specify
multi- or single-page files. See also Q10 in "Common Problems and
Solutions" on p.107
Can I copy or back up scanner setting configurations?

CaptureOnTouch
The setting configurations can be backed up and restored using
[Back Up/Restore] on the [Basic settings] tab on the [Environmental
settings] dialog box.
109
]) in the [Select document] panel,