iStorage diskashur PRO SSD User Manual page 20

Note For Windows 8.1 users; You will need to install a Windows update (KB2919355 ) as well as follow the steps on
pages 18 &19. Please go to this link and choose Method 2; http://support.microsoft.com/kb/2919355. Once the download
option appears select KB2919355 and then download and install.
Q: My diskAshur PRO SSD locks when my computer sleeps/hibernates how can I stop this?
A: The only way to prevent this is by changing the power settings (Windows computers) of the computer so that it only
switches of the monitor on hibernation/sleep and keeps power to hard drives and USB. On Apple MAC computers going to
the power settings in `System Preferences` and clicking the do not suspend USB will keep the drive alive even if the MAC
goes into full hibernation.
Q: The diskAshur PRO SSD will not power on when connected to my computer?
A: This only happens when the computer the diskAshur PRO SSD is connected to cannot provide enough power from the
USB port to power the drive. This issue only appears on much older computers and/or imbedded systems like USB enabled
medical equipment. It can be resolved by either trying all the USB ports on the computer or system as some ports can have
less power than others or failing that use the USB Y-Power cable supplied with the diskAshur PRO SSD to ensure the correct
power.
Q: I want to use my diskAshur PRO SSD with different Operating Systems how can that be done?
A: To make the diskAshur PRO SSD universally compatible with all the most common Operating Systems and embedded
systems like USB enabled medical equipment, requires the drive to be formatted using the FAT file system. This is done by
using `Disk Management` in Windows, `Disk Utility` on MAC OS/x or MKFS in Linux.
Q: How many unique User ID's can I create?
A: The Administrator feature allows enrollment of up to five (5) unique User ID's and one (1) Administrator. If a user forgets
their PIN, the diskAshur PRO SSD can be unlocked using the Admin PIN.
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