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SECTION 3
OPERATING THE PRINTER
Printer Status Light Indicator Chart (continued)
Hardware Error
See the "Toolbox System Status Messages" section for more details on Toolbox messages.
34
Printer Status
corresponding Toolbox message
Paper Jam Detected
Toolbox =
PAPERPATH_PAPERJAM
Any of the following conditions could
exist:
Paperpath: Entry : Yes Exit: Yes
or
Paperpath: Entry : No
Exit: Yes
or
Paperpath: Entry : Yes
Exit: No
Printhead Missing
Toolbox =
PRINTHEAD_MISSING
Service Station Movement Error
Toolbox=
MECH_FAIL_PERMANENT
Reason =
Sled home failed
Sled lift failed
Clamshell Open
Toolbox –
DOOR_OPEN_FRONT
Tilt Error
Toolbox =
TILT_ERROR
Other Errors – See Toolbox
Additional Details, Possible Solution or
Action
Printer has detected that one of the media
(Paperpath) sensors is blocked (interrupted).
Carefully remove jam and or clean Paperpath
sensors.
Make sure the clamshell is closed and latched.
If the Paperpath sensors are clear; the toolbox
"Paperpath" line should change to Paperpath:
Entry: No Exit: No
No = not blocked (not interrupted)
Yes = blocked (interrupted)
After you fix this condition you can;
- Press the RESUME button on the printer or
press the "Clear Error" button in the Toolbox;
to continue printing
- Press the CANCEL button to cancel the job
Then manually clear job from the computer's
print queue; if needed.
Install missing Printhead.
If printer was recently powered-up, wait for a
few minutes to see if error clears by itself.
Printer has detected a problem with Service
Station movement or Lift Arm movement.
Verify that Service Station is properly installed.
or
If problem persists; please call for Service.
Make sure the clamshell is fully closed and
latched.
If problem persists; call for Service and have
them check the clamshell switch.
Note: This switch is not present on printers with
print engine S/N SG09CZ1##### or lower.
Verify that printer is on a sturdy, level table
(front to back and left to right). Level the table,
NOT the printer body. Do NOT use the printer's
tilt values to level the printer or table. Use an
18" or longer carpenters level to level the table.
WARNING: If the printer is NOT placed on a
sturdy level table, performance issues and
damage to the printer may result.
If just powered on, wait a few minutes; tilt
readings may settle into normal range.
Once tilt readings drop into a normal range (tilt
values are no longer RED) the error can be
cleared using the "Clear Error" feature in the
Toolbox.
If problem persists; please call for Service.
Open Toolbox to view error.
Fix condition then press "Clear Error" button in
the Toolbox.
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