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Toolbox System Status Messages (continued)
Displayed, in red, in the M Series Toolbox utility.
Valid for printers with firmware version 20130820 or higher installed.
X_INK_LOW
Example: CYAN_ INK_LOW
INK_OUT_X
Example: INK_OUT_YELLOW
MAINTENANCE_BUSY
CARTRIDGE_MISSING_X
X = Color.
One or more Ink Tanks
are low on ink.
X = Color or MULTI
One or more Ink Tanks
are out of ink
NOTE: If the message
"INK_OUT_ANY" is
displayed; please contact
service support and ask
them to update the
printer's firmware.
Printer is performing
maintenance.
Printer is waiting to
perform maintenance;
if error is shown in
combination with
"Reason: Uncapped
printhead or clamshell
open"
and there is no
maintenance activity
(noise) coming from
printer.
X = Color or MULTI
Missing Ink Tank, or Ink
Tank not being
recognized
TROUBLESHOOTING
Ink Tank replacement will be necessary
soon. Reorder Ink
Replace empty Ink Tank(s).
WARNING! Use proper procedure to
replace Ink Tank(s) to avoid damage.
See "Replacing the Ink Tanks" section.
Press the "Replace Ink Tanks" button,
then verify that Ink Tanks are seated
firmly and latches are fully closed.
Verify that the printer is on a stable,
level surface.
Try to clear the error by pressing
the "Refresh Ink Levels" button,
located in the Toolbox.
No action is required. Wait for printer
to finish.
Remove media from print engine. See
"Paperpath_Paperjam" solutions.
If problem continues clean Paperpath
Entry and Exit sensors.
If problem continues contact Service.
Replace Ink Tank(s) using proper
procedure.
Insert missing Ink Tank.
Clean Ink Tank contacts as outlined in
"Operator Maintenance" section.
Clear error by pressing the "Refresh Ink
Levels" button in the Toolbox.
SECTION 6
111
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