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SECTION 6
TROUBLESHOOTING
Toolbox System Status Messages (continued)
Displayed, in red, in the M Series Toolbox utility.
Valid for printers with firmware version 20130820 or higher installed.
SYSTEM STATUS
TILT_ERROR
or
EXCESSIVE_TILT_ERROR
MECH_FAIL_PERMANENT
Reason: Sled lift failed
Reason: Ink valve failed
Reason: Sled home failed
[Crit 63 03-phead offline
cancelpage restart]
PRINTHEAD_MISSING
112
PROBLEM
The printer's electronics
have detected that the
print engine is too far
out of level.
Tilt sensor needs to be
re-calibrated.
Mechanical failure or
sensor failure. One of
the printer's mechanical
components was not
properly registered at the
expected position.
Dirty Printhead contacts.
Printhead or Pen Board
fault.
Service Station is not
present (ejected).
Service Station position
sensor failure.
No printhead installed or
printhead not making
proper connections.
SOLUTION
If just powered on, wait a few minutes;
error may clear by itself. Once Tilt
level drops to 1.99 or less you can clear
the error using the "Clear Error" feature
in the Toolbox.
Make sure printer is placed on sturdy,
level, worktable.
Do NOT move the printer while the
power is on.
If the Tilt level is 1.99 or less you can
clear this error using the Clear Error
feature in the M Series Toolbox.
Contact technical support person to
have them, check level and possibly
Zero the Tilt Sensor.
If the Service Station was just installed;
check to be sure it was installed
properly.
Call for Service Support.
Eject Printhead and inspect/clean
contacts.
Replace Printhead
Call for Service Support.
Install the Service Station.
Call for Service Support
If just powered on, or printhead was
just installed; wait a few minutes, error
may clear by itself.
Install Printhead Cartridge.
Remove printhead and check/clean
contacts; then reinstall printhead.
Replace printhead.
Refer the appropriate sections in this
manual for removing and installing the
printhead cartridge.
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