Gigaset T500 PRO Instructions Manual
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Gigaset T500 PRO Instructions Manual

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Summary of Contents for Gigaset T500 PRO

  • Page 1 T 500 T 300 PRO - User manual...

  • Page 3: Table Of Contents

    Gigaset Windows Client/Gigaset Fax ........

  • Page 4: Gigaset T500 Pro / Gigaset 300 Pro - Overview

    Gigaset T500 PRO / Gigaset 300 PRO - Overview Gigaset T500 PRO / Gigaset 300 PRO - Overview The PBXs Gigaset T300 PRO and Gigaset T500 PRO offer extensive options for the operation and configuration of your phones. This user guide describes the functions of the GUI for both devices. A description of how to configure and manage the PBX can be found in the administration guide.

  • Page 5: The User Interface

    The user interface The user interface General The Gigaset T500 PRO / Gigaset 300 PRO user interface comprises three levels: Main window with the menu bar Call manager for telephone control Individual function windows Apart from that, there are separate windows for help topics that are opened with These information pages are not a component of the user interface, but form their own website, i.e., they are only available, once your computer is connected to the Internet.
  • Page 6 The user interface List elements Open the options menu. Options menu with column selection: ¤ Select columns you wish to display. ¤ For lists comprising multiple pages: Page 2/7 scroll between pages. ¤ Columns: sort alphabetically Last Name (ascending or descending order) Filter entries by user or user group: ¤...
  • Page 7 The user interface ¤ Right-click to delete marked entry. ¤ Change column order by holding down and dragging the mouse pointer. ¤ Change width of columns with content of varying length by dragging the column border with the mouse.

  • Page 8: Logging On To The System

    Once you have logged in successfully, the Gigaset T500 PRO / Gigaset 300 PRO user interface opens. If the option Open interface in a new window is marked, the Gigaset T500 PRO / Gigaset 300 PRO user interface is launched in a separate browser window without an address or menu bar.

  • Page 9: The Menu Bar For The Main Window

    The menu bar for the main window The menu bar provides access to the key functions for Gigaset T500 PRO / Gigaset 300 PRO. The bar has a "ribbed" contact point on the top left. If you move the mouse to this position, the menu can be moved by pressing and holding the left mouse key.

  • Page 10: Operating The Gigaset T500 Pro / Gigaset 300 Pro

    Making calls with the call manager Important You must enable pop-ups for the Gigaset T500 PRO / Gigaset 300 PRO user interface in your browser, so that the call manager can open automatically. The call manager is the key element of the user interface for controlling calls. It is not a telephone in its own right, but it controls calls via the phones and phone software.
  • Page 11 Operating the Gigaset T500 PRO / Gigaset 300 PRO Initiating a call There are many ways to set up a call via the user interface. This section explains how calls are set up directly in the call manager. ¤ Click on in the menu bar to open the call manager.
  • Page 12 Operating the Gigaset T500 PRO / Gigaset 300 PRO §§4§§ By inputting parts of a user or group name. Autocomplete finds matching users and groups and lists them. You can then select the relevant entry with a left-click or by navigating using the arrow keys and then pressing the enter key.
  • Page 13 Operating the Gigaset T500 PRO / Gigaset 300 PRO Using the active call task, you can initiate inquiry calls and conferences (see Holding a £ call, blind transfer and inquiry call P. 16 Initiating spontaneous conference £ calls 19). ¤...

  • Page 14: Receiving Incoming Calls

    Operating the Gigaset T500 PRO / Gigaset 300 PRO Receiving incoming calls With incoming calls, the call manager opens a call task. Each call task represents a single call connection. The icon denotes an incoming connection. Accepting a call ¤...
  • Page 15 Operating the Gigaset T500 PRO / Gigaset 300 PRO Forwarding a call If you do not wish to accept an incoming call yourself, you can forward the call directly to a different phone number. ¤ Move the mouse pointer to Forward.
  • Page 16 Operating the Gigaset T500 PRO / Gigaset 300 PRO Using functions when making a telephone call If you accept the call, the call task's status changes to Active Call. Apart from the standard phone conversation, there are several options as to how the call can be managed. These options will be discussed in the following chapters.
  • Page 17 Operating the Gigaset T500 PRO / Gigaset 300 PRO Transfer after inquiry call A standard transfer (i.e., not a blind transfer) presupposes an inquiry call to an internal or external phone number. ¤ Enter the phone number manually into the number field and confirm with Ok.
  • Page 18 Operating the Gigaset T500 PRO / Gigaset 300 PRO Initiating a spontaneous conference from an inquiry call You can create a conference call from the inquiry call and held call instead of just transferring. ¤ In the inquiry call task, click on Conference and on In Conference with {0}. held call..
  • Page 19 Operating the Gigaset T500 PRO / Gigaset 300 PRO Initiating spontaneous conference calls You can also initiate a spontaneous conference call from a single active or held call. ¤ Move the mouse pointer to Conference. An input field opens. ¤...
  • Page 20 Operating the Gigaset T500 PRO / Gigaset 300 PRO You can remove individual participants from the conference via without ending the conference. Please note The person who started the conference can end the conference (for all participants) as described below: End conference with Replace the receiver.

  • Page 21: Redirecting Calls

    Operating the Gigaset T500 PRO / Gigaset 300 PRO Redirecting calls Redirection forwards calls to a different phone number or a voicemail box. ¤ Click on Redirect in the menu bar The Redirect function window opens displaying all phone numbers assigned to the registered user.

  • Page 22: Using Call Lists

    Operating the Gigaset T500 PRO / Gigaset 300 PRO Using call lists Call lists show the phone numbers and times of incoming, outgoing, accepted and missed calls. ¤ Click on Call Lists in the menu bar The first column shows the name of the caller (for Incoming and Missed) providing the name is contained in the addressbook or the user list.
  • Page 23 Operating the Gigaset T500 PRO / Gigaset 300 PRO ¤ Click on to open the list of your phones. Click on the required device to make the call. In the Directory selection field in the top left, you can switch between several directories.
  • Page 24 Operating the Gigaset T500 PRO / Gigaset 300 PRO Input files for phone and fax numbers have an additional field with a prefixed *6. Speed dial numbers can be input in this field. The numbers to the left can simply be called by dialling and the following speed dial number.
  • Page 25 Operating the Gigaset T500 PRO / Gigaset 300 PRO Editing contacts ¤ To edit an entry, click on to the right in the line you wish to change in the addressbook view. This opens the editing view, where all fields in the addressbook and detailed view can be modified.

  • Page 26: Managing The Voicemail Box

    Operating the Gigaset T500 PRO / Gigaset 300 PRO Managing the voicemail box This function window is for displaying the voicemails received. ¤ Click on Voicemail in the menu bar You can open your voicemail preferences with the button on the right above the selection field for voicemail boxes.

  • Page 27: Assigning Function Keys

    Operating the Gigaset T500 PRO / Gigaset 300 PRO Assigning function keys Function keys offer users of the telephone system an easy way to use frequently used standard actions such as calling contacts, picking up a call and activating and deactivating call redirections.
  • Page 28 Operating the Gigaset T500 PRO / Gigaset 300 PRO When the selection has been made, the Edit function key window opens for the selected key. The options you have for selecting the function types depend on your user rights. There are a total of 10 function keys available.
  • Page 29 Operating the Gigaset T500 PRO / Gigaset 300 PRO The user has switched on general redirection for his internal phone number ¤ Click on the redirection icon to view the redirection target (availability of this function depends on user rights).
  • Page 30 Operating the Gigaset T500 PRO / Gigaset 300 PRO Making a call via Busy Lamp Field keys Depending on which telephone numbers are available on the key and the number of telephones available to you, there are several ways to start a call.
  • Page 31 Operating the Gigaset T500 PRO / Gigaset 300 PRO Using Busy Lamp Field keys to send eMails Keys with a user contact contain a link to the contact's eMail address. This opens a window for a new message in your usual eMail application.
  • Page 32 Operating the Gigaset T500 PRO / Gigaset 300 PRO Redirection (All) If this key is assigned, it is possible to select between general call redirection (Always), redirection when Busy and redirection after Timeout. The selected type of redirection applies for all phone numbers apart from group phone numbers.
  • Page 33 Operating the Gigaset T500 PRO / Gigaset 300 PRO Logging on/off with groups Using the Group Log On/Off key, you can log on to and off from groups to which you belong. The key can apply for one or more groups.
  • Page 34 Operating the Gigaset T500 PRO / Gigaset 300 PRO Status displays for the DND function Red: The DND function is active throughout the system. This means that you cannot be reached on any number. This is also shown below the menu bar so you can see the DND status immediately and switch it off even if the keypad is closed.
  • Page 35 Operating the Gigaset T500 PRO / Gigaset 300 PRO Parking calls in queues (Park & Orbit) The system provides 100 holding spaces from 00 to 99, in each of which a call can be parked. A Park & Orbit key is created for each holding space selected during key assignment.
  • Page 36 Operating the Gigaset T500 PRO / Gigaset 300 PRO Activating a module Existing module configurations are activated and deactivated with the Module key. You can also assign a key to several module configurations. Signalling Meaning Action when pressed Module inactive...
  • Page 37 You can copy the user-defined assignment of the function keys for the PBX to the function keys on the phone. The first n numbers are transferred to the phone's keypad, whereby n corresponds to the number of function keys on the device (e.g., 14 keys on a Gigaset DE700 IP PRO).

  • Page 38: Holding Conferences

    Before setting up a conference room for the first time, there are some fundamental settings for conferences that must be specified in the Gigaset T500 PRO / Gigaset 300 PRO administration area, such as assigning phone numbers for conferences.
  • Page 39 %WEB_LINK% The web link is the Internet address for the conference. This enables, e.g., external participants, who are not Gigaset T500 PRO / Gigaset 300 PRO users, to follow the conference via the browser.The conference opens in the conference window of the user interface for Gigaset T500 PRO / Gigaset 300 PRO users.
  • Page 40 Operating the Gigaset T500 PRO / Gigaset 300 PRO Conference process Please note Several of the following options can be carried out via the phone keys. A list of key £ combinations is included in the appendix under Moderating a conference 70).

  • Page 41: Managing Fax Lists

    Fax preferences £ 42), the standard sender details of 00 for the fax number and Gigaset pro FAX for the sender name are used. opens the fax as a PDF file. Depending on the browser preferences, the file will be opened directly or you will be prompted in a dialogue to open or save the file.

  • Page 42: Preferences

    Using Gigaset PRO £ 55). If these fields are empty, your PBX sets the sender name as Gigaset pro FAX and the number as 00 as standard. Alternatively, if a fax machine is connected to the PBX and configured, you can enter this number so you can receive responses to faxes you send.
  • Page 43 Operating the Gigaset T500 PRO / Gigaset 300 PRO Two options are available to track sent faxes: Transmission report: A page with the applicable transmission report is inserted into the PDF file which is created from a sent fax. Delivery confirmation by eMail: The report and the faxed document are sent to your eMail address after you send a fax.
  • Page 44 Operating the Gigaset T500 PRO / Gigaset 300 PRO Display Number If you would like one of your phone numbers to be displayed to your call participants during outgoing call, then you can select this here. The default setting is no display.
  • Page 45 Operating the Gigaset T500 PRO / Gigaset 300 PRO Call delay A delay of an appropriate number of seconds makes it possible to pick up a call to the system phone before starting the parallel call. When setting the call delay, please bear in mind any call redirections on timeout.
  • Page 46 Operating the Gigaset T500 PRO / Gigaset 300 PRO Voicemail The "Play voicemail with" preference lets you specify which action is to be taken if you click to listen to voicemail entries in the call or voicemail list. The options – apart from the default setting and primary telephone –...
  • Page 47 Some phone models have a mailbox key or a key for the message centre (e.g., Gigaset IP PRO phones). Here, you can play back messages on your voicemail box without having to enter the mailbox number.
  • Page 48 Operating the Gigaset T500 PRO / Gigaset 300 PRO Recording announcements ¤ Click on Manage Announcements. You will see the list of available announcements. ¤ You can open the dialogue window for recording new texts with the New Announcement button.
  • Page 49 Operating the Gigaset T500 PRO / Gigaset 300 PRO Uploading a new announcement ¤ Click on Manage Announcements. ¤ By pressing the New Announcement button, you will open the dialogue window with the same name. ¤ First, select a name for the new text.
  • Page 50 Operating the Gigaset T500 PRO / Gigaset 300 PRO Groups This tab provides an overview of the groups, to which you belong. The checkbox below Assigned enables you to log yourself in and out temporarily. However, this does not equate to leaving the group. It just means that you are not available for calls to the group when you log out.
  • Page 51 Operating the Gigaset T500 PRO / Gigaset 300 PRO Keys When you save the function key assignment, the dialogue opens to copy the key configuration to the phone. This prompt can be switched off here. In this case the keys are not transferred to the device after saving.

  • Page 52: Add-Ons

    (CTI = Computer Telephony Integration) for the Windows operating system. Computers can control telephone functions using the Gigaset PRO Windows Client via the TAPI interface and the Gigaset PRO's own UCI (User Call Interface).
  • Page 53 Windows Client can now be configured for the connection to the PBX server. Configuration If Gigaset Windows Client does not start, you can start it by double-clicking on the desktop icon or on the entry GIGASET Client under Programs in the Windows start menu.
  • Page 54 GIGASET Client at Windows logon option below. ¤ Click OK to save. Gigaset Windows Client now creates the connection to the server. If a connection is established, then the Gigaset PRO icon is shown in orange. Using Gigaset Windows Client Quick dial ¤...

  • Page 55: Troubleshooting

    Windows Vista C:\Users\<user name>\AppData\Local To attach the file to an error report, it is best to close Gigaset Client or the application first. Then delete the log file, start Gigaset Client or the application again and reproduce the error.

  • Page 56: Gigaset Ms Outlook Connector

    Putting into service To enable you to use CTI (Computer Telephone Integration) in MS Outlook, the following conditions apply: Gigaset Windows Client must be started and connected to the Gigaset PBX using your £ user ID ( 53). We therefore recommend that you activate the options Autostart GIGASET Client at Windows logon as well as Connect on program start and Auto reconnect on error on the client.
  • Page 57 To open the settings for Connector in future Outlook sessions, use the relevant button in the Gigaset toolbar in Outlook. If the bar is not visible, select the following in the main menu: £...
  • Page 58 "Area/Area code" field. Making notes Gigaset MS Outlook Connector enables you to make notes on phone calls in the form of log entries in Outlook. If the relevant option is activated in the settings, log entries containing the call data, time and name of the contact will be generated for phone calls automatically.
  • Page 59 Troubleshooting Connector does not start In rare cases due to a fault in Microsoft Outlook, Gigaset MS Outlook Connector may be deactivated. This may occur, for example, if Outlook is not closed down properly and the Outlook process is ended via the Windows Task Manager. In this case, it might be listed in the "Disabled Items"...

  • Page 60: Gigaset Pro Client For Mac

    Mac OS 10.5 ® (Leopard) Features Call notifications – Display of incoming and outgoing calls via Gigaset PBX ® – Reverse number lookup in the Mac OS X addressbook Keyboard shortcut to initiate outgoing calls Gigaset call, voicemail and fax lists –...
  • Page 61 Automatic log-off for fast change of user (e.g., if multiple users are sharing a workstation) Automatic log-on if there is no connection to the Gigaset server (e.g., after the program start) Keyboard shortcut for the "Start new call ..." window You can also configure whether and how often the program should search for updates on the Internet.
  • Page 62 From Version 1.5 and above, Gigaset Client for Mac can display the call, fax and voicemail lists of the Gigaset PBX. Individual or multiple entries can be selected in the list. You can accordingly carry out the following actions for the current selection:...
  • Page 63 The entries are repeatedly refreshed according to the settings (the default setting is 10 minutes). However, you can also refresh the display manually at any time via the "Refresh" button in the call list window toolbar. This transfers new entries from the PBX to Gigaset Client for Mac.
  • Page 64 ~/Library/Address Book Plug-Ins/GigasetABDialer.bundle ~/Library/Preferences/de.Gigaset.Gigaset-Client.plist ~/Library/Preferences/de.Gigaset.UCIAgent.plist /Library/Printers/Gigaset/ /Library/Printers/PPDs/Contents/Resources/GigasetFax.ppd.gz Even if the Gigaset Client for Mac debug mode has only been activated temporarily, the following files will also have been created: ~/Library/Logs/UCIClientDebugLog.txt ~/Library/logs/UCIAgentDebugLog.txt Addressbook plug-in If you still have an old version of the Mac addressbook plug-in installed, all you need to do is remove the relevant installation files from the relevant directory in which you have also installed the plug-in.

  • Page 65: Gigaset Client For Iphone

    – Select local data record - connect via Gigaset Display voicemails on the PBX – Play back voicemails by calling from the Gigaset PBX – Deletion of voicemails on the PBX Configuration of redirections for numbers on the Gigaset PBX –...
  • Page 66 The configured phone number of the Gigaset user is signalled to the second participant instead of the mobile number. This, however, incurs mobile phone charges for the PBX! The process initiates two outgoing calls for the user.
  • Page 67 Apart form the dialling modes described above, the Gigaset establishes an outgoing call ® to play back voicemails just as it always has. In such cases, Gigaset Client for iPhone informs the Gigaset PBX via the data connection, which then establishes the calls for both participants.
  • Page 68 Add-ons Login failed This message shows that, although the app could reach the Gigaset server, the login did not succeed. Problem: The login ID and/or the password are incorrect. Solution: Enter the login ID and password again, taking care with special characters and spaces.

  • Page 69: Key Combinations

    Key combinations Key combinations On the phone + Phone number Highlights the call as private. It will be identified accordingly in the CDR. + Group ID Logging the user in to the group + Group ID Logging the user out of the group + Speed dial Calling a phone number using speed dial + Login ID...

  • Page 70: Additional Service Features

    Key combinations Additional service features *Q + target call Activate general redirection for all calls to the *Q Q number target call number (always redirection) Deactivating redirect *Q2 + target call Activating redirection of all calls on busy to the *Q2Q number target call number Deactivating redirection of all calls on busy...

  • Page 71: Supported Phone Models

    Supported phone models Gigaset pro IP phones Gigaset DE310 IP PRO Gigaset DE410 IP PRO Gigaset DE700 IP PRO Gigaset DE900 IP PRO Gigaset pro DECT IP phones Gigaset N510 IP PRO base station Gigaset N720 DECT IP Multicell System...

  • Page 72: Customer Care

    Customer care Customer care Questions? For rapid assistance, refer to this user guide or visit www.gigaset.com/pro. The trade outlet where you bought your PBX will be happy to help with further questions relating to your Gigaset Professional PBX. Questions and answers If you have any queries about the use of your telephone, visit our website at www.gigaset.com/pro.

  • Page 73: Environment

    Environment Our environmental mission statement We, Gigaset Communications GmbH, bear social responsibility and are actively committed to a better world. Our ideas, technologies and actions serve people, society and the environment. The aim of our global activity is to secure sustainable life resources for humanity.

  • Page 74: Index

    Index Index ......Conference ......ending .
  • Page 75 ......Gigaset pro Client for Mac ....
  • Page 76 Index TAPI (Telephony Application Programming ......Interface) Telephone ....selecting for call .
  • Page 77 A31008-M2212-R101-3-7619...

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