Mustek iDocScan D20 User Manual page 24

TROUBLESHOOTING
Problems
Image saved in the multi-page TIFF
format cannot be opened by other
applications.
Multi-page TIFF cannot be created.
24
Solutions

Not all applications accept the multi-page TIFF format. Applications that do not support multi-page
TIFF format will import and display only the first page of the document.

Open the file using the applications that support the multi-page TIFF format.

Scanning a large document to multi-page TIFF file may cause the scanner to stop working due to
insufficient memory of computer. Alternatively you can save as multi-page PDF using the scanner's
PDF button.

Saving multi-page TIFF images will create very large files, make sure you have enough hard disk
space to save the multi-page TIFF images.

Do not attempt to create a multi-page TIFF file that exceed the 2GB limit. If the file size exceeds
2GB, no multi-page TIFF will be created.