Troubleshooting - iHealth Gluco-Monitoring System Owner's Manual

TROUBLESHOOTING

Problem
Display remains blank
after the test strip has
been inserted into the
meter.
Test results are
inconsistent or control
solution test results are
not within the specified
range.
The meter countdown
did not start.
Possible Causes
1. Battery power is too low for
use.
2. Too much time has passed
between inserting the test
strip and performing the test.
3. Test strip has not been fully
inserted into the meter.
1. Not enough sample in the
test strip.
2. Test strip or control solution
has expired.
3. Test strip has been damaged
due to heat or humidity so
that the sample cannot be
applied, or the speed of
application is too slow.
4. iHealth system is not
performing due to the
environment being above or
below room temperature.
Test strip has not been
inserted correctly.
25
Solution(s)
1. Charge the battery.
2. Reinsert the test strip into
the meter.
3. Reinsert the test strip into
the meter, pressing firmly.
1. Re-test with a new test strip
and make sure that enough
sample has been applied.
2. Re-test with a new test strip
or new control solution.
3. Perform a control solution
test using a new test strip.
If the results are still out of
range, replace with new vial
of test strips.
4. Bring the iHealth system to
a room-temperature
environment and wait
approximately 30 minutes
before performing a new
test.
Use a new test strip and
redo the test.