System Troubleshooting - iHealth BG5 Owner's Manual

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Not for use for patients in a hyperglycemic-
hyperosmolar state, with or without ketosis.
•
Not for use on critically ill patients.
•
Not to be used for patients who are dehydrated,
hypertensive, hypotensive, or in shock.
•
Very low or very high red blood cell count (hematocrit)
can lead to incorrect test results. If you do not know your
hematocrit level, please consult your healthcare provider.
We recommend periodic comparison of the iHealth system to
another monitoring system known to be well maintained and
monitored by a healthcare provider.

SYSTEM TROUBLESHOOTING

If you follow the recommended action but the problem persists,
or error messages other than the ones below appear, please call
iHealth Labs Customer Service at 1-855-816-7705. Do not
attempt to repair the meter by yourself and never try to
disassemble the meter under any circumstances.
MESSAGES
Message What It Means
Blood glucose level is lower
than 20mg/dL (1.1mmol/L).
Blood glucose level is higher
than 600 mg/dL
(33.3mmol/L).
- Repeat the test using a new test
strip.
- If your result still flashes Lo, seek
medical advice immediately.
- Wash and dry your hands, and the test
site, thoroughly. Repeat the test using a
new test strip.
- If your result still flashes HI, seek
medical advice immediately.
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DISPLAY
What To Do