System Troubleshooting; Display Messages - iHealth Gluco-Monitoring System Owner's Manual

SYSTEM TROUBLESHOOTING

If you follow the recommended action but the problem persists,
or error messages other than the ones below appear, please call
iHealth Labs Customer Service at 1-855-816-7705. Do not
attempt to repair the meter by yourself and never try to
disassemble the meter under any circumstances.

DISPLAY MESSAGES

Message What It Means
Blood glucose level is lower
than 20mg/dL (1.1mmol/L).
Blood glucose level is
higher than 600 mg/dL
(33.3mmol/L).
The battery in your meter in
low on power.
Problem with the meter.
Problems have occurred that
are related to test strip use,
such as:
- Test strip may be wet or
damaged
- Test strip may have
been removed too soon
- You applied more blood
after testing began
- Repeat the test using a new
test strip.
- If your result still flashes Lo,
seek medical advice immediately.
- Wash and dry your hands, and the
test site, thoroughly. Repeat the test
using a new test strip.
- If your result still flashes HI, seek
medical advice immediately.
Charge the battery.
Re-test with a new test strip. If the
problem persists, call iHealth Labs
Customer Service at 1-855-816-7705
for assistance.
Re-test using a new test strip.
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What To Do