System Troubleshooting - iHealth BG1 Owner's Manual

comparison of the iHealth system to another monitoring system known to be well maintained and
monitored by a healthcare provider.
• The meter will automatically adjust for the current time zone when the testing takes place. When
traveling across time zones, living on or near a time zone boundary, you need to be aware that the
logged glucose measurement times may not be synchronized to your normal day-to-day regime.
• If you take insulin and will be traveling across time zones, talk to your health care professional before
your trip.

SYSTEM TROUBLESHOOTING

If you follow the recommended action but the problem persists, or error messages other than the
ones below appear, please call iHealth Labs Customer Service at 1-855-816-7705. Do not attempt to
repair the meter by yourself and never try to disassemble the meter under any circumstances.
Problems
The meter does not respond
after the test strip has been
inserted into the glucose
meter.
Test results are inconsistent
or control solution test results
are not within the specified
range.
Possible Causes
1. The meter is not correctly
connected to a mobile device.
2. Too much time has passed between
inserting the test strip and performing
the test.
3. Test strip has not been fully inserted
into the glucose meter.
1. Not enough blood sample in the
test strip.
2. Test strip or control solution has
expired.
3. Test strip has been damaged due to
heat or humidity.
4. iHealth System is not performing
due to the environment being above or
below room temperature.
1.Remove the meter from the mobile
device and reconnect.
2. Remove and reinsert the test strip
into the glucose meter.
3. Reinsert the test strip into the
glucose meter.
1. Retest with a new test strip and
make sure that enough sample has
been applied.
2. Retest with a new test strip or new
control solution.
3. Perform a control solution test using
a new test strip. If results are still out
of range, replace with new vial of test
strips.
4. Bring the iHealth System to room
temperature environment and wait
approximately 30 minutes before
performing a new test.
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Solution(s)