Using An Assistant Telephone Number; Listen To A Message While On A Call - Splicecom PCS 552 User Manual

PCS 552 User Manual

Using an Assistant telephone number

You may wish to give your callers the option to be transferred to a colleague rather than leave a message;
this might be your assistant or another member of your team. The Assistant telephone number feature
can be configured as follows:
Press the context sensitive key at the bottom right hand side to access the Settings
menu.
Numbers.. 1 Select the context sensitive key beside Numbers
2 Select the context sensitive key beside Assistant
Assistant
3 Using the key pad enter the internal or external number required
 If necessary, press the context sensitive key beside Backspace to make any changes to
the number you have entered.
4 When ready, press the context sensitive key beside Save to store the number
Save
Once this feature has been configured your caller can press 0 while listening to your greeting and be
transferred to your Assistant telephone number. You will need to re-record your greeting to inform your
callers that facility is available.
Please note:
if the Telephone Numbers option is not available then you are unable to change your Assistant

telephone number. Please refer to your System Administrator for further details.
the Assistant number is also used with the Call Divert feature, please refer to the Call Divert/Follow Me

section from page 40 for further details.

Listen to a message while on a call

While on a call you can listen to a message. This would be useful if, for example, you wish to check the
content of a message that relates to your current call. Your call will be put on hold while you listen to the
message.
1 Press the Messages button.
2 Use the Page Down and Page Up buttons to display the entry required.
3 Press the context sensitive key beside the message required and the message
details will be displayed
4 Press the context sensitive key beside Play. Your caller will be put on hold and the
Play
message will be played
5 Press the context sensitive key beside Stop to return to your call
Stop
or or
Press the Recall button to return to your call.
Voicemail
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