Troubleshooting A Sas Or Sas Raid Controller - Dell PowerEdge T310 Hardware Owner's Manual

Troubleshooting a SAS or SAS RAID Controller

1 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
2 Enter the System Setup program and ensure that the SAS or PERC
3 Restart the system and press the applicable key sequence to enter the
4 Check the configuration settings, make any necessary corrections, and
5 Turn off the system and attached peripherals, and disconnect the system
6 Open the system. See "Opening the System" on page 85.
7 Remove the cooling shroud. See "Removing the Cooling Shroud" on
8 Ensure that the controller card is firmly seated into the system board
9 If you have a battery-cached PERC controller, ensure that the RAID
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NOTE:
When troubleshooting a SAS or PERC controller, also see the
documentation for your operating system and the controller.
on page 165.
controller is enabled. See "Using the System Setup Program and UEFI
Boot Manager" on page 57.
configuration utility program:
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for PERC controller
See the controller's documentation for information about configuration
settings.
restart the system.
CAUTION:
Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
from its electrical outlet.
page 88.
connector. See "Installing an Expansion Card" on page 115
battery is properly connected and, if applicable, the memory module on
the PERC card is properly seated.
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