Symbol MC9000-G Product Reference Manual page 463

Table 13-9. Troubleshooting the Modem Module (Continued)
Symptom
Dial-out fails Location setting is incorrect.
Incorrect server phone number.
Pulse dialing not supported for
country.
Dialtone detection not supported.
The following error message
appears:
Trouble Connecting: There is no
answer at the number dialed. Verify
the phone...'
The Connection Manager routes are
incorrect.
Possible Cause
Maintenance & Troubleshooting
Action
Verify Dialing Locations. Verify Dialing Patterns are correct
for the current location. For example, enter 'G' in the For
local calls, dial: field to dial directly, or '9,G' if the
telephone system requires dialing '9' first to access an
outside line.
Verify the connection phone number in the Connecting
window.
Use a connection within a tone-dialing system.
The service you subscribe to (e.g., a remote answering
service) may use a different type of dialtone. Disable
dialtone detection on the modem by entering the
initialization string "ATXO" in the Extra dial-string modem
commands: text box of the Modem Settings window.
The modem may be required to be powered before opening
the port for dial-out. Tap Start - Settings - System - Symbol
Settings - Settings - External5VoltPower and select
ActiveOn.
Warm boot the mobile computer and confirm the
connection settings.
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